WASHINGTON STATE YOUTH AND FAMILY CERTIFIED PEER COUNSELOR TRAINING THE JOURNEY Washington State Youth and Family Certified Peer Counselor Training Manual The Journey 2 | P a g e Table of Contents Table of Contents ……………….……………………..……………………………………………………………...3 Purpose of Manual……………………..…………..…………………………………………...……...….……….18 How to Use this Manual……………..…………………..…………………………………………….….………18 How to Use Your Knowledge and Certification………..………………………………………………19 Dedication …………………………....………….……………………………………………………….…..............20 Acknowledgements………..………………………..……………………………………………………...………20 Day One Planning the Trip and Following the Signs Overview of Certified Peer Counseling……………………………………………………….………..….22 What Is Peer Support?......................................................................................................................23 Who Can Be a Certified Peer Counselor?....................................................................................25 Medicaid and Peer Support Connection………………………………………………………………..…26 Washington Mental Health System Overview………………………………………….…….………...27 Mental Health Services………………………………………………………………….………..……….………29 Five Core Competencies of Youth and Family Peer Support……….…….……………….........32 Roles Responsibilities and Core Competencies………………………………………………………..33 Chapter 1 Hope and Beginning Relationships Objectives………....……………………………….………………………………………………………...………… 35 Overview ......……………………......…………………………………………………………………………………35 Message of Hope Youth ………………………………………………….……………………………………..…36 Message of Hope Family………………………………………………………….…………………………...… 37 Beginning Relationships………………………………………………………………………………………….38 Hope and Peer Support……………………………………………………..………………….……………...….39 The Essence of Hope………………………………………………………………………………….………..…...39 Exercise………………………………………………………………………………………………………...…......... 40 R.A.C.E. Core Competencies Hope……………………..………………………………………………...…...41 3 | P a g e Chapter 2 Resiliency, Recovery and Empowerment Objectives…………………..……………………………………………………………………………………………42 Overview…………………………..……………………………………………………………….…………..………..42 Resilience and Empowerment…………………..……………………………..……………….….………...43 People and Places that Support Resilience….………………..…………….……………….……........41 The Skills of Resilience………………………………………………………….………………………….…..…44 What is Recovery?..............................................................................................................................45 Fundamentals of Recovery ………….……………………………………………..…………………………...45 Recovery and Resiliency Oriented Systems of Care…………………………….……………………47 Family Driven Care………………………………………………………………………………………………….47 Youth Guided Care………..…………………………………………………………………………………………48 Exercise ……………………………………………………………………………………..…….………………….….49 R.A.C.E. Core Competencies Resiliency and Recovery ………...…………………………………...50 Chapter 3 Language and Stigma Objectives………………………………………………..………………………………………………………………51 Overview……………………………………………………………………………………………...…………….……51 New Words And Choices…………….…………………………………………………………………………….51 Examples of Non-Medical Recovery Language……………………………………….………….……52 Person First Language………………………………………………………………………………………….….53 Language Guidelines……………………………………………………………………………….…….…………55 Effect Stigma has on Mental Health Recovery…………….…..........………………………….……..56 Exercise…………………….………………….…………………………………………………………………..……..57 R.A.C.E. Core Competencies Language and Stigma…………………………………………..……….58 Chapter 4 Strengths Objectives………………..………………………………………………………………………………………………59 Overview…………………………………………………………………………..…………………………..…………59 Strength Based Perspective……………………………………..……….……………………………………..60 4 | P a g e What Strengths Are………………………………………………….………………..………….…………………60 Attitudes and Values……..…………………………………………………………………………………………61 Skills and Abilities………………………………………………………………………………...…………………61 Supportive Relationships and Resources…………………….……………………………………..……61 Voice and Choice…………………………………………………………..………………………………………….62 Reframing……………………………………………………………………..…………………………………………62 Identifying Strengths…………………………………………………….…………………………………………62 Treasure Hunting for Strengths…………………………………….…………………………….…………..63 Exercise………………………………………………………………………..…………...………………..………..…64 R.A.C.E. Core Competencies Strengths…………………………….……………………………………….66 Chapter 5 Telling Your Story Objectives…………………………………..……………………………………………………………………………67 Overview………………………………………….…………………………………………………….………………..67 How Much of My Story Should I Tell?...........................................................................................67 When Should I Tell my Story?.........................................................................................................68 Exercise …………………………………………...……………………………………………………………….…….69 R.A.C.E. Core Competencies Telling Your Story……..………………………………………...……… 70 Day Two Merging Traffic Chapter 6 Relationship Building Objectives……………………………………..…………………………………………………………………………72 Overview……….…………………………………………………………………………………………………………72 Know Yourself……………………………………………………………………………………………….…....…..72 Definition of Peer Relationship….……..……........…………………………………………………..….….72 Compassionate Foundational Skills……...................................................................................... 74 5 | P a g e Using Open Ended Questions......................................................................................................... 75 Partnership……………………………………………………………………………………………………………. 77 Exercise Open Ended Questions………………………………………………………………………………78 R.A.C.E. Core Competencies Relationships……………..………………………………………..………79 Chapter 7 Support and Community Building Objectives………..………………………………………………………………………………………………………80 Overview................................................................................................................................................80 Natural Supports.................................................................................................................................80 Formal Supports..................................................................................................................................82 Community Building..........................................................................................................................82 Referrals…………………………………………………………………………….……………………………………84 Social Networking ............................................................................................................................. 85 Exercise..................................................................................................................................................86 R.A.C.E. Core Competencies Support and Community Building..........................................87 Chapter 8 Cultural Awareness Objectives………………………….…………………………………………………………...……………………….88 Overview……….........…..………………………………………………………………………………………..…….88 Cultural Awareness in Communication……………………...…………………………........……...…...88 What is Culture?..................................................................................................................................89 Cultural Responsibility and Awareness……………...……………………….........…………..………..90 Stigma, Discrimination and Privilege ……………………………….……………......………….……….92 Family Culture………………………………………………………………………….................………….……..93 Youth Culture ……………….………….……………………………………………………..........……………..… 94 Self-Expression and Cultural Signifiers….…...……..……………………………..............…………...95 Sexual Orientation and Gender Identity………….…………………………………..…........………….95 Exercise I…….……………………………………………….……………………................................…………..98 Exercise II..............................................................................................................................................99 R.A.C.E. Core Competencies Cultural Awareness.…..…….....….………………………….......…100 6 | P a g e Chapter 9 Effective Communication Objectives…………..…………………………………………………………………………………………………101 Overview………….………….……………………….……........……………………………….……...................101 Active Listening……………………………….........................……….…….………………………………….101 Giving Full Attention to the Speaker......................................................................................... 102 Nonverbal Messages........................................................................................................................102 Reflective Listening.........................................................................................................................102 Paraphrasing.....................................................................................................................................103 Reflective Feeling.............................................................................................................................103 Summarizing......................................................................................................................................103 Questioning.........................................................................................................................................103 Paying Attention to the Words and Feelings......................…………………….…….…….………104 Exercise …………………………………………….…….………….........…………….......................…….…….105 R.A.C.E. Core Competencies Effective Communication………..………………..…..……………105 Chapter 10 Group Facilitation Objectives……….……………..………………………………………………………………………………………107 Overview.............................................................................................................................................107