Emotional Intelligence Participant Guide Columbus Technical College Economic Development Corporate Training Materials TABLE OF CONTENTS Module One: Getting Started .............................................................................................................4 Workshop Objectives ................................................................................................................................ 4 Module Two: What is Emotional Intelligence? ....................................................................................5 Self-Management ..................................................................................................................................... 5 Self-Awareness.......................................................................................................................................... 6 Self-Regulation .......................................................................................................................................... 6 Self-Motivation ......................................................................................................................................... 7 Empathy .................................................................................................................................................... 8 Case Study ................................................................................................................................................. 8 Module Two: Review Questions ................................................................................................................ 9 Module Three: Skills in Emotional Intelligence .................................................................................. 11 How to Accurately Perceive Emotions .................................................................................................... 11 Use Emotions to Facilitate Thinking ....................................................................................................... 12 Manage Emotions ................................................................................................................................... 12 Case Study ............................................................................................................................................... 12 Module Three: Review Questions ........................................................................................................... 13 Module Four: Verbal Communication Skills ....................................................................................... 14 Focused Listening .................................................................................................................................... 14 Asking Questions .................................................................................................................................... 15 Communicating with Flexibility and Authenticity ................................................................................... 15 Case Study ............................................................................................................................................... 16 Module Four: Review Questions ............................................................................................................. 17 Page | 1 Module Five: Non-Verbal Communication Skills ................................................................................ 18 Body Language ....................................................................................................................................... 18 It’s Not What You Say, It’s How You Say It ............................................................................................. 19 Case Study ............................................................................................................................................... 19 Module Five: Review Questions .............................................................................................................. 20 Module Six: Social Management and Responsibility .......................................................................... 21 Benefits of Emotional Intelligence .......................................................................................................... 21 Articulate your Emotions Using Language ............................................................................................. 22 Case Study ............................................................................................................................................... 22 Module Six: Review Questions ................................................................................................................ 23 Module Seven: Tools to Regulate Your Emotions ............................................................................... 24 Seeing the Other Side.............................................................................................................................. 24 Self-Management and Self-Awareness ................................................................................................... 25 Giving in Without Giving Up ................................................................................................................... 25 Case Study ............................................................................................................................................... 25 Module Seven: Review Questions ........................................................................................................... 26 Module Eight: Gaining Control ......................................................................................................... 27 Using Coping Thoughts ........................................................................................................................... 27 Using Relaxation Techniques .................................................................................................................. 28 Bringing it All Together ........................................................................................................................... 29 Case Study ............................................................................................................................................... 29 Module Eight: Review Questions ............................................................................................................ 30 Module Nine: Business Practices (I) ................................................................................................... 31 Understand Emotions and How to Manage Them in the Workplace ..................................................... 31 Role of Emotional Intelligence at Work .................................................................................................. 32 Page 2 Disagreeing Constructively ..................................................................................................................... 32 Case Study ............................................................................................................................................... 33 Module Nine: Review Questions ............................................................................................................. 34 Module Ten: Business Practices (II) ................................................................................................... 35 Optimism ................................................................................................................................................ 35 Pessimism ............................................................................................................................................... 36 The Balance Between Optimism and Pessimism .................................................................................... 36 Case Study ............................................................................................................................................... 36 Module Ten: Review Questions .............................................................................................................. 37 Module Eleven: Making an Impact ................................................................................................... 38 Creating a Powerful First Impression ...................................................................................................... 38 Assessing a Situation .............................................................................................................................. 39 Being Zealous without Being Offensive .................................................................................................. 39 Case Study ............................................................................................................................................... 40 Module Eleven: Review Questions .......................................................................................................... 41 Module Twelve: Wrapping Up .......................................................................................................... 42 Words from the Wise .............................................................................................................................. 42 Lessons Learned 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