Multinational construction contractor, Archirodon, conducts remote site visits and inspections using Microsoft Teams Archirodon—a major international contractor in the engineering, procurement, and construction market—has carried out more than 300 large-scale construction projects across 30 countries. Travel to work sites by construction experts and project auditors is a key part of the business. When COVID-19 halted international travel, the company needed a new way to monitor project quality while ensuring frontline worker safety. Archirodon used Microsoft Teams with RealWear HMT-1 hands-free headsets to conduct remote audits in a highly hands-on industry. Customer Customer profile Software and services Archirodon Archirodon is a major Microsoft Teams Website: archirodon.net/ international contractor in the Country: Greece (HQ in the engineering, procurement Netherlands) and construction market, Industry: Engineering and focusing on marine, oil and Construction gas and energy projects. Customer size: Corporate (10,000+ employees) Multinational construction contractor, Archirodon, conducts remote site visits and inspections using Microsoft Teams “By conducting Archirodon is an international engineering and construction group, headquartered in the Netherlands, with a presence in Greece through certain group entities. Its broad geographic footprint requires it to inspections via send construction experts, inspectors, and auditors to project sites around the world. COVID-19, however, video- introduced unprecedented limitations to work environments. “As site visits and onsite inspections by our experts and auditors were postponed due to restrictions, we needed to find an alternative way to conference, we perform remote site inspections in real time. We needed to continue providing high standards of service to our clients’,” explains Eliana Theophanous, Operations Controls Director at Archirodon. saved 70 Enabling remote audits percent on the Archirodon‘s biggest challenge was showing that a remote monitoring system could be as effective as an cost of expert in-person and on-site audit for the quality department’s ISO Certification. To address this challenge, the company requested to use RealWear HMT-1 voice-activated, remote collaboration headsets, which would assistance and be worn by frontline workers and connected to Microsoft Teams. Instantly, employees were able to audits.” collaborate seamlessly and hands-free with experts and other participants in different parts of the world. “We used video coverage to facilitate a remote site tour and inspection activities,” explains Eleftherios Chrysanthidis, Information Technology Manager at Archirodon. “A local employee at the location would Konstantinos Dikaios, Quality Director, do the site tour and inspection while being on a video call with remote auditors. Like this, auditors are Archirodon able to monitor the activities, request and view specific documents on the spot, and interview site employees. It was as seamless as having the audit performed physically on-site. We were able to renew our ISO Certification for our fabrication yard in the United Arab Emirates (UAE) all through virtual auditing,” he says. “A physical audit would have required two auditors and one director to travel from Europe to the UAE. The travel and accommodation expenses, as well as, lost time due to travelling were completely removed from the equation by conducting inspections by video-conference. We saved 70 percent on the total cost of expert assistance and audits,” adds Konstantinos Dikaios, Quality Director of Archirodon. Empowering the frontline with a hands-free monitoring system The solution also works for onsite troubleshooting. “Our frontline workers are now able to use Teams hands-free. Everything is based on voice command so our people can fix things while directly getting instructions from an expert on the other side,” Chrysanthidis says. “And the live streaming video quality is perfect. We are able to clearly see documents on paper and take photos instantly to share them with all the participants in a meeting.” Archirodon was not only able to continue operations during COVID-19, it continued to deliver a high level of service. “These new capabilities definitely improved our client satisfaction,” adds Theophanous. “Not only did they see that their projects progressed despite the restrictions, but the new system also greatly improved our response time and the overall client experience.” To find more stories like Digital transformation to: • Empower employees this, visit the global • Engage customers evidence website: • Optimize operations • Transform products customers.microsoft.com This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Document published March 2021 .