28th April 2016 Inclusive Design in the Rail Industry ICE Webinar Jonathan Wright CEng MICE Head of Design, NR / 1 Overview • What is Inclusive Design? • Why is it important? • How do we deliver it? Consultation Education Collaboration Innovation Integration using Diversity Impact Assessments •Example 27-Apr-16/ 2 Presentation Title: View > Header & Footer What?Why?How? WHAT? 27-Apr-16/ 3 What is Inclusive Design “The design of mainstream structures or services that are accessible to, and usable by, as many people as reasonably possible, in a wide variety of situations and to the greatest extent possible without the need for special adaptation or specialised design.” British Standards Institute 27-Apr-16/ 4 Inclusive Design Principles • people at the heart • diversity • choice •flexibility • enjoyable 27-Apr-16/ 5 Inclusive Design in the Rail Industry What?Why?How? WHY? 27-Apr-16/ 6 The Equality Act 2010 supersedes the Disability Discrimination Act Reasonable Adjustment Equality Service Act Employer Provider 2010 PSED / Inclusive Design in the Rail Industry Ice policy Diversity - aims 27-Apr-16/ 8 Protected characteristics 1. Age 2. Disability 3. Gender reassignment 4. Marriage and Civil partnership 5. Pregnancy and Maternity 6. Race 7. Religion and belief 8. Gender 9. Sexual Orientation / Reasonable Adjustment o We have a duty to make adjustments for disabled people (staff and customers) where barriers exist o The duty is ‘anticipatory’ i.e. we can’t wait until a disabled person wants to use our services and then respond. BUT the duty is also individual so we have to respond to requests for other adjustments in addition to those made in anticipation. o Adjustments include . Changing the way things are done (provision, criteria, practice) . Removing barriers created by physical features of premises . Providing auxiliary aids or auxiliary services / Reasonable Adjustments / Presentation Title: View > Header & Footer 27-Apr-16/ 12 Multi-faith facilities / Materials and contrast / Diabetic retinopathy / 15 Seats / Who do we design for? UK Population is 65 million UK ergonomic measurements exclude: Over retirement age ~ 14 million Under 16’s ~ 11.5 million Disabled people ~ 12.2 million / Inclusive Design in the Rail Industry What?Why?How? HOW? 27-Apr-16/ 18 Effective consultation / The BEAP in action • 12 volunteers • 9 disabled members • Meets 8+ times a year / Education / User trials / Collaboration 27-Apr-16/ 22 Innovation 27-Apr-16/ 23 Integration: What is a Diversity Impact Assessment (DIA)? Diversity Impact Assessments are a tool to show how NR pay due regard. They are a structured information gathering and decision making process to assess and record the likely and actual impact of a current or proposed project, policy or function on diversity and inclusion. / The 8 Step Process 1. Clarify aims 2. Consider evidence 3. Assess likely impacts on protected groups 4. Consult 5. Consider alternative delivery plans 6. Decide whether to proceed, amend or abandon 7. Put in place systems to monitor real impact 8. Publish results / When to carry out a DIA? • At the same time as you develop your work; Embedded into CRDs, RRDs, MSP, GRIP etc. • If done in parallel you can reduce the amount of additional time and activity required • This leads to ‘evidence-based decision-making’ • Ideally not after a decision is taken! / What needs a DIA •Projects •Programmes •Strategies •Policies •New products and applications •Major investment decisions •Level crossing closures •Station renewals If the work impacts on people it needs a DIA / Benefits of the DIA • Structured continuous improvements, beyond D&I • Safety improvements • Higher performance • Reduced costs – by getting it right first time • Increased staff engagement and customer satisfaction • More transparency around decision making • Systems and projects that work for everyone / Inclusive Design in the Rail Industry What?Why?How? Example 27-Apr-16/ 29 Example 27-Apr-16/ 30 Example Originator and DIA purpose (generic) Step 1. Statement of the purpose of the project. What is not acceptable: • DIAs that justify decision already made, especially where they are going to negatively impact on diversity and inclusion • Stating budget will not allow certain options • This will make us safer so we don’t need to worry about access 27-Apr-16/ 31 Example Explain and illustrate the potential impact on people A 9 day census will be done Photos and mark ups help 27-Apr-16/ 32 Presentation Title: View > Header & Footer Based on census and local information groups affected 9 day census Results to back up option discussion Step 2. Discuss options and impact on local people 27-Apr-16/ 33 Presentation Title: View > Header & Footer Step 3. Does the project affect specific protected characteristics How as designer can we positively affect project from D&I standpoint 27-Apr-16/ 34 Example Step 4. Consultation details 27-Apr-16/ 35 Example Step 5 - Decision to continue, change or stop work and justification 27-Apr-16/ 36 Example Step 6. Action planning 27-Apr-16/ 37 Example Step 7 sign off Step 8 plan to monitor 27-Apr-16/ 38 Signing Off a DIA – The Good Decision – Are we going to proceed, amend or abandon work? 1. The aims are clear and open and don’t prejudge the outcome of the DIA 2. The evidence base is wide enough geographically and detailed enough on relevant protected characteristics to inform the decision 3. Consultation is with people with protected characteristics not statutory bodies and informs decision making 4. A range of potential negative impacts have been identify based on the evidence and consultation 5. Opportunities to have a positive impact have been explored 6. The action plan mitigates against any potential negative impacts or fully justifies a decision to proceed with negative impacts (NB £not a get out) 7. The language could be understood by the public (not jargon or acronyms) and is in line with our strategy 8. The DIA uses our form / process and doesn’t contain too much extra or irrelevant information 27-Apr-16/ 39 The bad • DIAs that justify decision already made, especially where they are going to negatively impact on diversity and inclusion • Tick box DIAs • Jargon and assumed knowledge • We are complying with standards XXXXXX • We have no money • This will make us safer so we don’t need to worry about access • We have consulted the cyclists 27-Apr-16/ 40 The ugly - ‘The increase of the flight of steps by 10m will have no impact on any protected characteristic’ - ‘Registered disabled people can get special help’ - ‘As the current crossing isn’t accessible there is no need to make the new crossing accessible’ - ‘Local people don’t want a ramped bridge as this will spoil the view’ - ‘The 9 day survey identified that no disabled people used this crossing [with kissing gates either side] therefore we don’t need to make it accessible’ - ‘The alternative route is only 1.2km’ 27-Apr-16/ 41 Further reading • Network Rail Inclusive Design Strategy • Network Rail Diversity and Inclusion Strategy • Design Council / CABE Inclusive Design Hub • London Legacy Development Corporation Inclusive Design Strategy and Standards • London Plan Supplementary Planning Guidance Accessible London: Achieving an Inclusive Environment • ICE Diversity and Equality Policy /.