Immigrant Welcome Kit Opening Note This Immigrant Welcome Kit has been prepared to welcome, promote and facilitate the integration of newly arrived immi- grants or the resident immigrant population to the municipal- ity of Lousã. In this book you will find information on services, voluntary organisations and public entities that provide support to im- migrants in the areas of health, education, social inclusion and employment. The information included here does not replace direct contact with services/entities and does not apply to specific cases and nationalities, which are subject to different solutions/ indications. Lousã The municipality is part of the district of Coimbra and of the Coimbra Region Intermunicipal Community, in the centre of the country. Vila Nova de Poiares is its neighbour to the north and Góis to the east; Miranda do Corvo to the west and Castanheira de Pêra and Figueiró do Vinhos (Leiria District) to the south. It has an area of 138.4 Km2 and a total population of 17 604 (2011 census). Cultura e Turismo Lousã Tourism Office Ethnographic Museum Dr. Louzã Henriques, Rua Dr. Pires de Carvalho, 3200-114 Lousã Week days 9 a.m. to 12:30 p.m. and 2 p.m. to 5:30 p.m., Saturdays and Sundays from 10 a.m. to 12:30 p.m. and 2:30 p.m. to 4 p.m. (+351) 239 990 040 | [email protected] | [email protected] Municipal Library Comendador Montenegro The Municipality of Lousã is rich in cultural and gastronomic Weekdays from 9 a.m. to 5:30 p.m. (Summer) traditions, and in trades, which are preserved through the handi- Weekdays from 9 a.m. to 12:30 p.m. and 2 p.m. to 7 p.m. and craft produced and the mark of commercial innovation made by Saturdays 9:30 a.m. to 1 p.m. and 2:30 p.m. to 6 p.m. (Winter) local entrepreneurs on traditional products. Avenida Coelho da Gama, n.º 18, 3200-200 Lousã The handicraft includes basketwork, items made from shale, ce- (+351) 239 990 383 | [email protected] ramics, embroidery, costume jewellery, paper and wood work. Traditional products include liqueurs, wine, sweets, honey with Municipal Museum Prof. Álvaro Viana de Lemos Protected Designation of Origin (PDO) from Lousã Mountain, Rua General Bombarda, n.º 18, 3200-248 Lousã sausages and plants. (+351) 239 993 372/239 990 370 Local Administration Serpins Opening hours: Sunday 10 a.m. to 12:30 p.m., Tuesday 10 a.m. to 12 p.m., Thursday 7 p.m. p.m. to 8 p.m. Largo da Feira, 3200-318 Serpins | (+351) 239 971 138 [email protected] | www.junta-serpins.pt Lousã and Vilarinho The City Hall and the Parish Councils represent their residents Opening hours: Lousã weekdays from 8:30 a.m. to 12:30 and manage the available resources. p.m. and 2 p.m. to 5 p.m., Vilarinho weekdays from 9 a.m. to They have jurisdiction over the areas of financial management, 12:30 p.m. p.m. and 2 p.m. to 5:30 p.m. environment and urban services (water and sewage), municipal Council member meetings with the Public: Monday morning works, land-use development and planning, civil protection, pub- [email protected] | www.jf-lousanvilarinho.pt lic space, social affairs, education, culture, sport, libraries, etc. Lousã City Hall Rua Dr. João Santos, 3200-953 Lousã (+351) 239 990 370 | 912 217 813 | 910 020 963/4 | 966 618 391 | 936 518 710 | Fax 239 990 381 | [email protected] www.cm-lousa.pt Opening Hours The Municipality is divided administratively into four parishes. of Public Services Foz de Arouce and Casal de Ermio Rua Principal, Lugar de Baixo n.º 41, 3200-029 Foz de Arouce Opening hours: Foz de Arouce - Tuesday and Thursday from In person: Lousã has a One-Stop-Shop for the Citizen, com- 6.30 p.m. to 7.30 p.m. | Casal de Ermio - Thursday from 8 p.m. plementing the existing network of public services, aimed at to 9 p.m. (Summer) or 7 p.m. to 8 p.m. (Winter) bringing the citizen closer to public administration and provid- (+351) 239 992 419 | 963 677 044 | www.fozdearouce.pt ing access to several services in the same place (80 services [email protected] by 13 different entities). Gândaras Monday to Friday from 2 p.m. to 3 p.m., Mondays from One-Stop-Shop 7.30 p.m. to 8.30 p.m. | Rua da Escola, Fontainhas, Gân- Weekdays from 9 a.m. to 4:30 p.m. daras, 3200 - 086 Lousã Rua Dr. João Santos, 3200-953 Lousã (+351) 239 996 620 | [email protected] (+351) 239 990 375 | [email protected] Virtual One-Stop-Shop The City Hall has specific departments, such as: space offering several services intended to make commu- nication between the town hall and citizens easier, avoiding Local Centre for Support to Migrant Integration (CLAIM) unnecessary travel to the offices and making it possible to The Local Centres for Support to Migrant Integration (CLAIM) handle matters online, look up important municipal docu- are decentralised information and support desks of the Na- ments, report events, etc.: tional Migrant Integration Support Network (CNAIN), which seeks to meet the needs of migrants in different areas (e.g. Water meter reading Submit your meter reading education, employment, health and social action and help in on the internet. the legalisation process). One-Stop-Shop You will find a set of useful services. In the context of a protocol signed by the National Association of Portuguese Municipalities and the Foreigners and Borders Municipality’s Master Development Plan (MDP) Service, Lousã City Hall issues certificates of residence to See the MDP of Lousã. EU foreign citizens. Documents Download the available documents Opening hours: Weekdays from 9 a.m. to 12:30 p.m. to your computer or forward them directly to the and 2 p.m. to 4:30 p.m. competent service. Rua Dr. João Santos, n.º 7, My Street Allows citizens to report events con- 3200-953 Lousã cerning public spaces. (+351) 239 990 375 [email protected] Forms List of electronic forms National Centre for Support to Migrant Integration Opening hours: Weekdays 9 a.m. to 7 p.m. Blue Number Water and Sewage Leaks (+351) 218 106 191 24-hour Service [email protected] FAQ Frequently asked questions concerning city [email protected] hall activities. www.acm.gov.pt Online Services Electronic water bill | www.cm-lousa.pt The digital platform SIGA 808 257 257 (Integrated Management and Learning System) +351 218 106 191 Provides information quickly and efficiently about school meals and their payment, as well as other school services, Helpline for Immigrants making it easier to balance work and family life. https://siga1.edubox.pt Emigrant and Lousã Diaspora Investor Support Office moting parental skills, and awareness-raising actions in the Set up in the City Hall building, the help desk resulted from a school, family and community context with a preventive role protocol signed by the Directorate-General for Consular and and support to victims of domestic violence, carried out in Portuguese Community Affairs, providing free service to emi- partnership with other entities – schools, grants, whether residing or not in Portugal. health entities, Social Security, Child and Youth Protection Committee, National Republican Guard and the Public Pros- Entrepreneurship Support Office ecutor’s Office. Set up in the City Hall building, this service ensures the Opening hours: Weekdays from 9 a.m. to 12:30 p.m. dissemination of support measures and contact with best practices of business entrepreneurship, which may be and 2 p.m. to 5:30 p.m. adapted and implemented with young people, unemployed Rua Dr. João Santos, n.º 1, 3200-953 Lousã and entrepreneurs. (+351) 239 991 281 | [email protected] Social Support Services For more entities delivering social support in the Municipality, Integrated social assistance delivered in every parish by see the chapter on “Social Support Network/ Inclusion”. charities, the City Hall, Social Security local services and the Health Centre. Lousã Municipality Ombudsman for the Disabled The priorities are socially vulnerable households, with long- The Ombudsman’s Office oversees compliance with the laws term unemployment, prison, death, illness, separation and and best practices in the field of disabilities, provides assis- abandonment, non-contributory pensioners, large house- tance and information, and carries out actions concerning the holds and single parents with low income, families receiving integration of disabled people, among other services. Social Insertion Income, and households in disaster situa- Monday from 9 a.m. to 12:30 p.m. and 2 p.m. to 5:30 p.m.; tions, among others. Wednesday and Thursday from 2 p.m. to 5:30 p.m. Rua Dr. João Santos, n.º 7 Weekdays 9 a.m. to 4:30 p.m. (+351) 239 990 375 | [email protected] Social assistance Tuesday from 2 p.m.to 4:30 p.m.; Thursday from 9 a.m. to 12:30 p.m. Child and Youth Protection Committee of Lousã Rua Dr. João Santos, n.º 7, 3200-953 Lousã (CPCJL) (+351) 239 990 375 | [email protected] Official non-judiciary institution for promoting the rights of children and young people and preventing or terminating Family Intervention Office situations affecting their safety, health, training, education Offering differentiated service, free of charge, that comple- and full development. | Weekdays from 9 a.m.