PROFILE 2020 INSTITUTIONAL PROFILE Cassa di Risparmio di Volterra is a banking institution founded on 31 October 1893 following the activities of the ancient ‘Monte Pio’ active in town since 1494. During the past centuries Cassa di Risparmio di Volterra has evolved and expanded in full autonomy with 65 branches widespread on the territory in the Tuscan provinces of Pisa, Livorno, Grosseto, Lucca, Siena and Florence. Its mission is to be the Bank of territory reference for families, small and medium enterprises, local activities. ~100k 3 65 ~470 Customers Shareholders Branches Employees Shareholding structure 75% 20% 5% NON CHIAMARLA BANCA MISSION CRV BANK OF THE COMMUNITY: SERVICE MODEL TO SERVE THE TERRITORY SPOKE Hub branches with value added performances and advisory service SPOKE SPOKE also in spoke branches located in small communities (today 75% of branches has been organized according to this model). SPOKE HUB SPOKE Support to branch network provided by head office specialized departments with skilled advisors in finance, wealth management, SPOKE SPOKE credit products, bank insurance, pension products and international services for small and medium enterprises. SPOKE NON CHIAMARLA BANCA MISSION CRV BANK OF THE COMMUNITY: SERVICE MODEL TO SERVE THE TERRITORY • BANK: deep and wide knowledge of reference community • PARTNERSHIP AND SYNERGIES: - local institutions, chamber of commerce, credit consortium, industry associations - Technological development and innovation - Partnership with primary product factories - Innovative products and services for customers • A UNIQUE ECOSYSTEM BANK-FAMILIES- SMALL AND MEDIUM ENTERPRISES FOR THE GROWTH AND SUBSTAINABLE DEVELOPMENT OF THE TERRITORY NON CHIAMARLA BANCA MISSION CRV BANK OF THE COMMUNITY: INTERACTION MODEL WITH CUSTOMERS RELATIONSHIP AND PROXIMITY PROPOSAL OF SERVICES TO FOLLOW THE CUSTOMER TO ACHIEVE HIS LIFE PROJECTS ACTIVE LISTENING CUSTOMER SIMPLE AND TRANSPARENT ADVISORY AT CENTRE SPEAKING FOCUS FULFILLMENT OF NEED ABLE TO SPEAK TO CUSTOMER’S EMOTIONS IDENTIFICATION OF CUSTOMER’S NEED NON CHIAMARLA BANCA TERRITORY LUCCA VIAREGGIO LUNATA Cassa di Risparmio di Volterra operates in six provinces of Tuscany PONTASSERCHIO with 65 branches, acting its role of traditional bank strongly oriented STABBIA to customer proximity. BASSA PISA BIENTINA Savings collection and credit granting to families and enterprises AGENZIA DI CITTÀ N°1 PONTEDERA of the territory contribute to their growth, necessary for the economic S. MINIATO BASSO AGENZIA DI CITTÀ N°1 and social development. CENAIA PONSACCO CAPANNOLI PERIGNANO CASTELFIORENTINO CRESPINA S. PIETRO BELVEDERE Territorial distribution of Cassa di Risparmio di Volterra AGENZIA DI CITTÀ N°2 FAUGLIA AGENZIA DI CITTÀ N°1 LARI SELVATELLE PECCIOLI CERTALDO Branch presence in provinces LIVORNO CASCIANA TERME ORCIANO PISANO FABBRICA TERRICCIOLA DI PECCIOLI Province Branches SANTA LUCE CHIANNI Pisa (PI) 38 CASTELLINA M.MA COLLE VOLTERRA VAL D’ELSA AGENZIA DI CITTÀ N°1 Livorno (LI) 16 ROSIGNANO SOLVAY RIPARBELLA MONTECATINI V.C. Firenze (FI) 4 S. PIETRO IN PALAZZI SALINE DI VOLTERRA MONTESCUDAIO PONTEGINORI VADA GUARDISTALLO CECINA Grosseto (GR) 3 AGENZIA DI CITTÀ N°1 POMARANCE CASALE M.MO Lucca (LU) 3 LA CALIFORNIA LARDERELLO Siena (SI) 1 Reference bank BIBBONA SERRAZZANO in the provinces CASTELNUOVO V.C. Branch presence in towns MONTEVERDI M.MO of Pisa and Livorno Type Town Branch – about 80% S. VINCENZO Big (>50k res.) 5 8 VENTURINA MASSA MARITTIMA Medium (15-50k res.) 12 16 PIOMBINO Small (<15k res.) 28 41 FOLLONICA Total 45 65 PORTOFERRAIO CAPOLIVERI MARINA DI CAMPO GROSSETO MAIN FINANCIAL INFORMATION AS OF 30 SEPT. 2019 CUSTOMERS’ CUSTOMERS’ LOANS CUSTOMERS’ SECURITIES, DEPOSITS AND MORTGAGES FINANCIAL AND INSURANCE PRODUCTS 1,71 Bln 1,55 Bln 1,23 Bln NON CHIAMARLA BANCA SERVICES ACCOUNT AND PAYMENT SERVICES • Account with customer-oriented services CREDIT SERVICES TO FAMILIES • Mortgages and direct loans • Salary-backed loans CREDIT SERVICES TO SME • Direct credit lines for domestic and international business • Mortgages and direct loans for specific business requirements • Leasing credit services • Factoring credit services NON CHIAMARLA BANCA SERVICES ASSET MANAGEMENT TRUST SERVICES WEALTH MANAGEMENT CERTIFIED CONSULTANTS NON CHIAMARLA BANCA SERVICES INSURANCE SAVINGS, INVESTMENT, PENSION FUNDS PROTECTION AGAINST DAMAGES NON CHIAMARLA BANCA AWARDS AND PRIZES During latest years Cassa di Risparmio di Volterra was granted various awards by institutions and industry associations for the innovative activities oriented to social and economic growth of local communities. In 2015 Cassa di Risparmio di Volterra was granted the Award by the Italian Banking Industry Association called “Innovate to communicate: the bank introduces itself and listen” with the institutional communication project “Non Chiamarla Banca”. For the same project in 2016 Cassa di Risparmio di Volterra was granted the “Innovation award – Award of awards” established thanks to the President of the Italian Republic and COTEC (National Foundation for Technological Innovation), as suggested by the Prime Minister’s Office. In 2017 Cassa di Risparmio di Volterra was granted the “Future Bancassurance Award&Forum” prize for the cooperation with leading insurance companies in order to develop a successful bankassurance model. Finally, 2019 has been a year of great satisfaction and awards in different areas: • ABI Award (Italian Banking Industry Association) for the innovation of banking services in the category “Innovation Award for corporate customers: the bank for enterprises”with its loan product ‘Summer Start Plus’ for companies in tourism business; • AIFIN Award “Banking Marketing & Communication – Innovation Award 2019” for the use of new technologies intended to create an even more customized service based on real customer’s needs and for the same reasons it was granted the ‘Selligent Award’; • “Future Bancassurance Award & Forum” 2019 Award for the commitment and achieved results in creating an advisory service for insurance products dedicated to SME; • “Le Fonti Innovation Awards 2019” Award, established by TV channel Le Fonti, in the category “Innovation & Banking communication” representing an excellence in the local banking business, for the strategic approach to communication, also digital communication, and for the rich program of financial education for private customers and SME. • “La Repubblica” - “Affari & Finanza”, Cassa di Risparmio di Volterra ranks at first place among banks in Tuscany in the ranking “Best in Italy – Champions for service 2019/2020”for banking and insurance services scoring 68,1% within a sample of more than 230.000 consumers, Survey by German Institute Quality and Finance. NON CHIAMARLA BANCA PERSONNEL BOARD OF DIRECTORS BOARD STATUTORY AUDITORS MANAGEMENT CHAIRMAN PRESIDENT GENERAL MANAGER Alberto Mocchi Carlo Rossi Stefano Picciolini VICE CHAIRMAN AUDITORS VICE GENERAL MANAGER Sergio Volterrani Andrea Fidanzi Stefano Pitti Pasquale Giovinazzo SENIOR MEMBER Giovanni Manghetti ALTERNATE AUDITORS Orlando Gennai MEMBERS Claudio Volterrani Rosario Floriddia Massimo Arisi Elisabetta Lunardi Alessandro Caprai FOR FURTHER INFORMATIONS Stefano Pitti Area Manager +39 0588 91379 [email protected] Leonardo Rossi International Business Dept. +39 0588 91492 [email protected] AUDITORS KPMG S.p.A. NON CHIAMARLA BANCA CONTACTS PO Box 65, Piazza Dei Priori 16, 56048 Volterra (PI) Tel: +39 0588 91111 Fax: +39 0588 86940 Email: [email protected] SWIFT/BIC: CRVO IT 3V ABI/CAB: 06370/71221 CHIPS UID: 064508 Website: www.crvolterra.it NON CHIAMARLA BANCA.