Open Tender through E- Procurement For Annual Maintenance Contract (AMC) and Operational Management Support for Corporate Data Center (CDC), Mumbai. Document Title Tender for Annual Maintenance Contract (AMC) and Operational Management Support for Corporate Data Center (CDC), Mumbai. Document Type RFP Bid Type Three Part Bid – BQ, Technical & Commercial CRFQ No 1000359486/ET NO.78110 Date of CRFQ 28.10.2020 Pre bid meeting on 4th November 2020, 10:00 Hrs. IS Conference Room, ERPCC Building, 2nd Floor, BPCL A Installation, Sewree Fort Road, Sewree East, Mumbai 400015 or Online through Microsoft Teams Last Date for 12th November 2020 at 15:00 hrs. IST Submission of Bid RFQ issued by: Bharat Petroleum Corporation Limited, IS Department, ERPCC Building, 2nd Floor, BPCL A - Installation, Sewree Fort Road, Sewree East, Mumbai – 400015 ___________________________________________________________________________________________________ Annual Maintenance Contract (AMC) and Operational Management Support for Corporate Data Center (CDC), Mumbai. P a g e 1 | 71 Subject: Invitation of tender for Annual Maintenance Contract (AMC) and Operational Management Support for Corporate Data Center (CDC), Mumbai. Dear Sir / Madam, 1. BPCL invites bids for selection of AMC Service Provider to provide services pertaining to Annual Maintenance Contract (AMC) and Operational Management Support for Corporate Data Center (CDC), Mumbai for a period of three years. 2. Please visit the website https://bpcleproc.in for participating in the tender and submitting your bid online. 3. Bidders are invited to submit offer in a three-part bid for the subject job as per the technical specifications and on the terms & conditions contained in this tender document. 4. Bidders are required to submit their bids in three part bids consisting of the following, through this E-Tender. a) Bid-Qualification Criteria (BQC) document (Part – I) This should contain required Bid Qualification documents /details/relevant proof against each of the given Criteria. b) Techno-Commercial Bid (Part – II) This should contain all technical details, Literature, Leaflets etc., confirmation of Commercial terms and conditions of the tender. c) Price Bids (Part – III) This should contain Prices /Taxes against the bill of materials. 5. First BQC bid document of bidders will be evaluated. Techno-commercial bids of only those bidders, who qualify the BQC criteria, will be evaluated further. 6. Price bids of only those bidders, who qualify the techno-commercial criterion, will be opened and evaluated further. 7. The bidders shall be required to submit an EMD of Rs. 1 lakh by DD drawn on any scheduled Bank payable at Mumbai, in physical form in our office at the following address before due date and time failing which bids will not be considered for evaluation. Demand Draft should be in favor of M/s. Bharat Petroleum Corporation Limited, Mumbai and submitted at the following address: DGM, IS (P&C) Bharat Petroleum Corporation Limited, IS Department, ERP Competency Center, 2nd Floor, BPCL A – Installation, Sewree Fort Road, Sewree East, Mumbai – 400015. ___________________________________________________________________________________________________ Annual Maintenance Contract (AMC) and Operational Management Support for Corporate Data Center (CDC), Mumbai. P a g e 2 | 71 EMD also can be deposited by NEFT (Account no. 22205020107 / IFSC SCBL0036001 / Standard Chartered Bank, MG Road, Mumbai 400001), please refer enclosed NEFT Mandate Form (Annexure – IX ) for bank details. Please provide NEFT details in EMD form on eproc (https://bpcleproc.in) site along with proof of payment. EMD is exempted for MSE vendors and NSIC vendors subject to submission of the details of MSE Registration with Directorate of Industries or any other competent authorities and NSIC registration as applicable along with the technical bid. Bidders quoting as MSE would be required to submit CA Certificate along with MSE Registration Certificate / document (not applicable in case of NSIC) to avail the benefit under Public Procurement Policy as per MSMED Act. 2006 / Public Procurement Policy Order 2012. The CA Certificate should be dated after the date of floating of the tender and shall be specific to the tender for which bid is being submitted. Format of CA Certificate is attached. Bidder shall have to submit copy of MSE Registration Certificate along with CA Certificate. (Format of CA certificate – Annexure VII). In case CA Certificate is not submitted, bid of the vendor shall be rejected at EMD stage. EMD of the successful bidder will be returned only after successful execution of job against the Outline agreement / Purchase Order or submission of PBG (if applicable)”. EMD of the unsuccessful bidders shall be returned after finalization of the L-1 Bidder. 8. Bidder should submit Bid-Qualification document, Techno-commercial & price bid through online. However, the instrument i.e. EMD in the form of Demand Draft and the Integrity Pact duly signed and stamped by authorized personnel of your company to be submitted in physical form on or before the due date and time of this tender. Pre-Signed Integrity Pact to be downloaded from ‘eproc’ Portal. 9. BPCL does not take any responsibility for any delay in submission of online bid due to connectivity problem or non-availability of site and/or receipt of instrument i.e. DD and Integrity Pact to be submitted in physical form due to postal delay. No claims on this account shall be entertained. 10. Incomplete tenders shall be liable for rejection without seeking any further clarification. We also reserve the right to reject any or all tenders without assigning any reasons whatsoever. ___________________________________________________________________________________________________ Annual Maintenance Contract (AMC) and Operational Management Support for Corporate Data Center (CDC), Mumbai. P a g e 3 | 71 11. Bidders, who (i) have failed to execute a Contract / Purchase Orders, after the same had been issued to them and was accepted by them (ii) had failed to take up the Job and / or has withdrawn, after being Declared as Lowest Bidder (L1), for any Tender issued by BPCL IS Procurement Department, due to any reasons in last 3 years in BPCL, are ineligible to participate in this tender. 12. Bidder to quote for all items in the tender, required for AMC and Operational Management. 13. We suggest vendor shall do site survey to identify requirement. Site Survey: Bidders are requested to visit BPCL CDC for a walk through inspection prior to submitting their proposal. Submitting proposals without the Site survey would be at the bidder's own risk. Date and Time: Monday to Friday from 9:00 AM to 4:00 PM (excluding BPCL declared holidays). 14. If vendor failed to obey tender conditions and service support during entire tender duration then BPCL reserve the rights to penalize and blacklist the vendor. Thanking you, Yours faithfully, For Bharat Petroleum Corporation Ltd. Himanshu Shah DGM IS (Procurement & Contracts) ___________________________________________________________________________________________________ Annual Maintenance Contract (AMC) and Operational Management Support for Corporate Data Center (CDC), Mumbai. P a g e 4 | 71 Table of Contents General Instructions to Bidders for E-Tendering ............................................................................................... 6 Important Notes to Bidders: ........................................................................................................................... 11 Background .................................................................................................................................................... 12 Scope of Work (SOW) ..................................................................................................................................... 12 Technical Specifications .................................................................................................................................. 21 Other terms and Conditions ........................................................................................................................... 41 Existing Infrastructure details of the Data Center: .......................................................................................... 46 Bid Qualification Criteria ................................................................................................................................ 50 Techno-Commercial Bid Format: .................................................................................................................... 52 Techno-Commercial Evaluation Criteria: ........................................................................................................ 53 Price Bid Evaluation/Contract Award Criteria: ................................................................................................ 53 General Terms and Conditions ....................................................................................................................... 54 Termination of Contract: ................................................................................................................................ 54 Commercial Terms & Conditions .................................................................................................................... 56 Payment Terms .............................................................................................................................................