SURVEY SAFE CHECKING IN THE ELECTRONIC AGE Are consumers knowingly consenting to overdraft coverage or are they signing up for a potentially costly product that they don’t understand? Overdraft America: Confusion and Concerns about Bank Practices Consumers generally have three choices when they have insufficient funds to cover a debit card purchase or ATM withdrawal. They can incur a) an overdraft penalty fee (median cost $35) in which the bank makes a short-term advance to cover the transaction; b) an overdraft transfer fee (median cost $10) when the bank transfers funds from a linked account like a savings account, line of credit, or credit card; or, c) if the consumer did not opt in to an overdraft penalty plan and did not apply for an overdraft transfer plan, the transaction will be denied with no fees charged.1 A survey of consumers, commissioned their bank offered overdraft coverage until by Pew’s Safe Checking in the Electronic they incurred a penalty, and many also Age Project, found that although almost did not know about the tactics banks use one-fifth (18 percent) of consumers have that increase costs to consumers, such incurred an overdraft penalty fee in the as reordering deposits and withdrawals. last year, their understanding of overdraft Lower-income and younger consumers are rules is weak. More than one-third of hit the hardest by these penalty fees. respondents surveyed were not aware PEWTRUSTS.ORG/SAFECHECKING MAY 2012 SAFE CHECKING IN THE ELECTRONIC AGE Respondents who have overdrafted are Nine out of 10 Americans have a checking overwhelmingly concerned about bank account, making it the most widely used practices, in particular, the size of the financial services product in the United fee, extended overdraft penalty fees (an States.2 These accounts provide a secure additional cost applied for failing to pay way for consumers to collect earnings and overdraft penalties on time), and transaction make payments, and for many, they serve as reordering. Most said they preferred that the entry point to the financial mainstream. their transaction be declined if they had It is important to ensure that checking insufficient funds rather than processed accounts do not lead to financial distress with a subsequent charge. About one- because of hidden, unexpected, and costly third of respondents closed their checking fees like overdrafts. account due to overdraft fees. How many Americans overdraft? Nearly three-quarters of those Eighteen percent of consumers had who overdraft incur a penalty fee. overdrafted within the last year, and almost three-quarters of them had incurred a penalty fee.3 Slightly more than one- quarter paid an overdraft transfer fee. 26% Almost 1 in 5 people Transfer experienced overdrafts on 71% their bank accounts. Penalty 3% Both Was the overdraft covered by a transfer from another Within the past year, have you been charged an account you have with the bank or credit union, or overdraft fee by your bank or credit union for using did your checking account balance become negative? your debit card to make a purchase or withdraw money that caused your account to have a negative balance or become overdrafted? 2 PEW CENTER ON THE STATES SAFE CHECKING IN THE ELECTRONIC AGE Are consumers satisfied with overdraft policies and practices? More than half of those who overdrafted believe that this Most respondents have strong views service mostly hurts consumers. about these bank practices. Forty percent think the terms and conditions of their financial institution’s overdraft policies are somewhat or very confusing, and more than 60 percent of consumers who 32% incurred overdraft fees believe this service Mostly hurts more than helps. 62% Helps Mostly Hurts More than 85 percent of consumers who had overdrafted were concerned about 6% the size of the $35 penalty fee, charging an extended overdraft penalty fee, and Both/Neither/ reordering transactions to maximize fees. Don’t Know Overall do you think that overdraft coverage for a fee mostly helps consumers like you or mostly hurts consumers like you? Consumers have strong concerns about bank overdraft practices.4 Charging a $35 fee per overdraft Charging an extended overdraft fee Reordering transactions to maximize overdraft 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Very Somewhat Not Too Not At All Concerned Concerned Concerned Concerned OVERDRAFT AMERICA: CONFUSION AND CONCERNS ABOUT BANK PRACTICES 3 SAFE CHECKING IN THE ELECTRONIC AGE How often do overdrafts occur? Ninety percent of overdrafters Most respondents overdrafted more than said they overdrew their checking once. In fact, within the past year, over half of account by mistake. respondents (54 percent) overdrafted two to five times, and 14 percent overdrafted six to 10 times. 54% 14% Overdrafted Overdrafted When you overdrew the money in your checking 2-5 times 6-10 times account, causing a negative balance, did you do it intentionally or by mistake? Are consumers informed about overdraft services? More than half of overdrafters Most people were surprised when they did not believe they opted in incurred a fee because they were not aware to coverage. that their bank offered overdraft coverage or because they only discovered the cost of a penalty after they had overdrawn their account. Almost all respondents (90 percent) said they overdrew their checking account by mistake; 7 percent said they did so 37% Yes intentionally, and 3 percent responded that 54% in the past they both accidentally and No deliberately had their checking account go into a negative balance. As of August 15, 2010, Federal Reserve 8% rules require that financial institutions Don’t obtain affirmative consent (“opt in”) from Know consumers before enrolling them in an overdraft penalty plan that covers debit card As far as you know, did you choose to sign up for overdraft coverage, where you are charged a fee for 5 point-of-sale and ATM transactions. Despite each overdraft, or not? this requirement, many accountholders remain unsure of whether they agreed to and presently have overdraft coverage. 4 PEW CENTER ON THE STATES SAFE CHECKING IN THE ELECTRONIC AGE Do consumers want transactions covered by Of those consumers who overdraft? incurred overdraft fees, Respondents overwhelmingly (75 percent) stated they would three-fourths (77 percent) prefer that a transaction be declined paid off their overdraft if there is not enough money in penalty on time, but their account rather than have it processed and subsequently be one-quarter (23 percent) charged a $35 penalty fee. A majority did not and consequently preferred that the transaction be had to pay an extended declined rather than be charged a fee overdraft penalty fee. no matter how many overdrafts they had incurred in the last year. A large majority of overdrafters prefer Customer preference between having a transaction declined.6 incurring an overdraft fee or having a transaction declined by overdraft history. 100% 18% 90% Incur 80% Overdraft 70% Fee 60% 50% 75% 40% Transaction Declined 30% 20% 10% 0% 1 2-5 6-10 11+ Number of Overdrafts in the Past Year Prefer to Incur Prefer Transaction 7% Overdraft Declined Unsure OVERDRAFT AMERICA: CONFUSION AND CONCERNS ABOUT BANK PRACTICES 5 SAFE CHECKING IN THE ELECTRONIC AGE Who overdrafts? The survey found that age and income Consumers making less than $30,000 a matter when it comes to incurring these year are nearly twice as likely to incur an fees. Consumers under the age of 44 are overdraft penalty fee than those making nearly twice as likely to incur an overdraft more than $30,000 (20 percent vs. penalty fee than those 44 and older 10 percent). (17 percent vs. 9 percent). Younger consumers are more likely to incur an overdraft penalty fee. 25% 20% 15% 10% 5% 0% 18-24 25-29 30-34 35-39 40-44 45-49 50-54 55-59 60-64 65-69 70+ Incurred a Penalty Fee Incurred a Transfer Fee Lower-income consumers are more likely to incur an overdraft penalty fee. 25% 20% 15% 10% 5% 0% <$15k $15- $25- $30- $40- $50- $75- $100- $150- $200- $250k+ 25k 30k 40k 50k 75k 100k 150k 200k 250k Incurred a Penalty Fee Incurred a Transfer Fee 6 PEW CENTER ON THE STATES SAFE CHECKING IN THE ELECTRONIC AGE How are consumers informed? How do consumers react to When asked how they found out overdraft fees? about their overdraft, respondents Consumer dissatisfaction with overdraft were most often informed through an procedures and fees is driving many to account statement. It could be days leave their financial institution. In fact, or weeks before a consumer receives about one-third of respondents reported this notification, potentially leading to that they had closed their checking compounded overdraft fees. account due to overdraft fees. Account statements were the About one-third of overdrafters most common method for closed their bank account due overdraft noti cation. to overdraft fees. 30% 26% 25% 20% 35% 65% 15% 13% Yes No 10% 10% 7% 7% 5% 5% 4% 1% 0% Account Email ATMPhone Teller Text Other Don’t Statement Call Message Know Have you ever closed a checking account because of How did you find out that your checking account had overdraft fees, or have you never done that? a negative balance and that your bank or credit union was covering the overdraft and charging a fee? OVERDRAFT AMERICA: CONFUSION AND CONCERNS ABOUT BANK PRACTICES 7 SAFE CHECKING IN THE ELECTRONIC AGE Policy Recommendations Survey Overview Pew calls on the Consumer Financial Pew’s survey explored accountholder Protection Bureau to require all financial knowledge, understanding, and attitudes institutions to: about overdraft penalty fees. Provide accountholders with clear, Researchers asked whether consumers had comprehensive, and uniform pricing chosen to be covered by their financial information for all available overdraft institution’s overdraft service, the means options; by which they received notification of Make overdraft penalty fees their negative bank account balance, reasonable and proportional to the and the impact overdraft fees had on 7 bank’s costs in covering the overdraft; their behavior.