Rethinking the Safety Philosophy Yasutake Kojima | Director | June 12, 2017 Copyright 2017 East Japan Railway Company. All rights reserved. One: Overview of JR EAST Two: JR EAST Safety Plan 2018 Three: Establish Safety Cultures TABLE OF CONTENTS Four: Improve Safety Management System Five: Steadily Reducing Risks Six: Prioritize Safety Equipment Planning Seven: Conclusion Copyright 2017 East Japan Railway Company. All rights reserved. 2 OVERVIEW OF JR EAST – Japan is a land of railroads Copyright 2017 East Japan Railway Company. All rights reserved. 3 OVERVIEW OF JR EAST Japanese National Railways Passenger Transport Companies (JNR) 1) JR Hokkaido 2) JR East Transferred in April 1987 3) JR Central 4) JR West 5) JR Shikoku 6) JR Kyushu JNR Settlement Corporation JR Hokkaido Japan Freight Railway Company Territorial division Railway Information System Company JR West Railway Technical Research Institute JR East JR Kyushu JR Central Telecomunication,etc JR Shikoku Copyright 2017 East Japan Railway Company. All rights reserved. 4 OVERVIEW OF JR EAST We own all the infrastructure of railway, operate and maintain as full integration railway model. Infrastructure Operation and Maintenance Tokyo Copyright 2017 East Japan Railway Company. All rights reserved. Titre de la présentation | Prénom NOM, fonction 5 OVERVIEW OF JR EAST We own and operate and High-speed all categories of passenger railway transport. About 7,500 km Integrated Railway Network 57,000 employees Passengers: 17 mil. /day Tokyo Metropolitan Area Copyright 2017 East Japan Railway Company. All rights reserved. Metropolitan Regional6 OVERVIEW OF JR EAST Tokyo Takasaki Line Utsunomiya Utsunomiya Takasaki Oyama Metropolitan Area Kumagaya Line Koga Konosu Kawagoe Tsuchiura Network Line Tohoku Kawagoe freight Line Komagawa Joban Line Toride Omiya Musashino Saikyo Line Ome Line Line Abiko Hachiko Narita Line Minami-Urawa ☆ No. of lines Line Musashiu Ome rawa ･･ 25 lines Musashi- Akabane Ayase Joban-local Line Itsukaichi Yamanote ☆ Haijima Chuo-local Line Line Shin-Matsudo Length of operating lines Chuo Line Tachikawa Otsuki Ikebukuro Nishi- Ueno Sobu rapid ･･ 1,088km Hachioji Mitaka Kokubunji Line Shinjuku Kinshicho Nishi- Takao Nambu Funabashi Narita ☆ No. of passengers per day Fuchuhommachi Line Tokyo Sobu local Line Yokohama ･･ Hashimoto Ebisu Narita Airport 13 million Line Osaki Sagami Shinagawa Kaihin- Sakura ☆ Tsudanuma Most frequent train operation Line Makuhari Keiyo ･･ Every 2 minute Tokaido freight Line Sobu Line Line Keihin Tohoku Kawasaki Line Ofuna Yokohama Chiba Tokaido Line Sotobo Yokosuka Soga Line Line Uchibo Chigasaki Line Hiratsuka Kazusa- Zushi Kimitsu Ichinomiya Copyright 2017 East Japan Railway Company. All rights reserved. 7 Odawara Yokosuka OVERVIEW OF JR EAST Ikebukuro Station Ikebukuro Tokyo Station 563,000 passengers/day Big Stations Shinjuku Station Shinjuku Tokyo 766,000 394,000 passengers/day passengers/day in Tokyo Shinagawa Station Shibuya 426,000 passengers/day Shinagawa 328,000 passengers/day Copyright 2017 East Japan Railway Company. All rights reserved. 8 OVERVIEW OF JR EAST Per day: Passengers: 17.5 million Train-kilometers: 69,880,000 km Signal validations: 1.2M times Door openings: 6M times Crossing openings: 700,000 times Copyright 2017 East Japan Railway Company. All rights reserved. 9 THE TOTAL NUMBER OF ACCIDENTS Copyright 2017 East Japan Railway Company. All rights reserved. 10 JR EAST SAFETY PLAN 2018 – The five-year safety plan Copyright 2017 East Japan Railway Company. All rights reserved. 11 OVERALL IMAGE OF JR EAST SAFETY PLAN 2018 Passenger fatalities/injuries Goal Employee fatalities* *Also reduce injury-causing accidents 0 Directions to aim for Accidents due to Accidents due to In-house causes outside causes Eliminate Systematically cut risk 4 Principles Accidents closely Steadily related to society reduce risk Establish Cooperate with society to develop safety cultures comprehensive measures Promote priority Improve safety improvement plans management system for safety equipment Employees in the JR East Group Safety Plan 2018 means Copyright 2017 East Japan Railway Company. All rights reserved. all employees involved in railway work, including people 12 in JR East, Group companies and partner companies. ESTABLISH SAFETY CULTURES – JR EAST Safety Plan 2018 (1) Copyright 2017 East Japan Railway Company. All rights reserved. 13 FIVE CULTURES Culture of proper reporting Swiftly and correctly report accidents and incidents to prevent further occurrences. Be aware of potential accidents and incidents before they happen, Culture of noticing and share information to prevent them happening. Culture of direct discussion When looking for causes, work through various opinions and engage in debate to pinpoint background factors to help develop and debate truly effective countermeasures. Imagine an accident had happened to someone else not in your job Culture of learning and learn from it to help develop specific responses. Culture of action Finally, turn conclusions into specific actions to really ensure safety. Think and act yourself - these are the virtues that underpin safety. ‘Stop the train if you feel pointing and Copyright 2017 East Japan Railway Company. All rights reserved. 14 something is dangerous’ calling out STOP THE TRAIN IF YOU FEEL SOMETHING IS DANGEROUS POINTING AND CALLING OUT • Train driver pointing at signaling indicators • Train protection training at training facility and calling out the status Copyright 2017 East Japan Railway Company. All rights reserved. 15 PRINCIPLE OF THREE ACTUALITIES • Principle of Three Actualities –Actual location • Go to the actual location to understand the circumstances. –Actual objects • Examine the actual object (rolling stock, equipment, machine, tool, etc.) to understand its condition. –Actual persons • Meet face-to-face with the people actually involved to understand their situation. Copyright 2017 East Japan Railway Company. All rights reserved. 16 “CHALLENGE SAFETY” CAMPAIGN In every workplace: Think about safety feel satisfaction in Refine their safety Debate safety achieving safety consciousness and sensitivity Act on safety Copyright 2017 East Japan Railway Company. All rights reserved. 17 LEARNING FROM THE PAST Yamada Line Kesennuma Line Senseki Line Ishinomaki Line Emergency Evacuation from Train Derailed by TSUNAMI Jyoban Line 18 LEARNING FROM THE PAST Copyright 2017 East Japan Railway Company. All rights reserved. 19 LEARNING FROM THE PAST General principles of Safety 1. Safety is the most important mission in transportation. 2. Ensuring safety is based on exact observance of rules and procedures, and is achieved through constant practice. 3. Enforcement of confirmation and complete contact is most important for ensuring safety. Copyright 2017 East Japan Railway Company. All rights reserved. 20 LEARNING FROM THE PAST General principles of Safety 4. For ensuring safety we should cooperate together and go beyond our official responsibility. 5. When we have questions or must choose among several options, we should remain calm, think by ourselves, and take the safest course after thorough consideration. Copyright 2017 East Japan Railway Company. All rights reserved. 21 LEARNING FROM THE PAST The example during Great East Japan Earthquake Train stopped by earthquake Tsunami Warning Go to evacuation place The train stopped at the place that is 【MANUAL】 slightly higher than the neighborhood. General principles of Safety 5. When we have questions or must choose among several options, we should remain calm, think by ourselves, and take the safest course after Stay in the train thorough consideration. Copyright 2017 East Japan【 RailwayCrew’s Company. All rights reserved.Decision】 2222 IMPROVE SAFETY MANAGEMENT SYSTEM – JR EAST Safety Plan 2018 (2) Copyright 2017 East Japan Railway Company. All rights reserved. 23 DEVELOPING SPECIALISTS IN SAFETY MANAGEMENT Specific practice on knowledge, guidance and Key safety leaders training of successors at every worksite Good General Training Centre Implementing training teamwork Skills Training Center adapted to practice Specifically putting into practice activities that expand safety Safety Pros efforts in branch offices, etc. Copyright 2017 East Japan Railway Company. All rights reserved. 24 PROACTIVE AND PRACTICAL SUCCESSION ON TECHNICAL EXPERTISE • Knowledge of the history of safety rules and • Seminar by Safety Authority in Specific the backgrounds of previous accidents, and Expertise the wisdom that comes with experience retained by veterans Copyright 2017 East Japan Railway Company. All rights reserved. 25 IMPROVING SAFETY BY INTEGRATION JR EAST GROUP •We share information among with all partnering companies, and push ahead with specific initiatives like sharing the same vision of safety senses. Conference of Presidents of Group companies Safety Reviews Copyright 2017 East Japan Railway Company. All rights reserved. 26 INITIATIVES FOR ‘DEEP’ LEARNING THE MISERY OF ACCIDENTS • Accident History Exhibition Hall • Safety Portal website Copyright 2017 East Japan Railway Company. All rights reserved. 27 STEADILY REDUCING RISKS – JR EAST Safety Plan 2018 (3) Copyright 2017 East Japan Railway Company. All rights reserved. 28 THOROUGHLY REDUCING RISKS ACCOMPANYING ACCIDENTS DUE TO IN-HOUSE – We will take every possible means to eliminate such accidents, including systematically enhancing traditional measures to reduce risks, making use of technologies development outcomes, and reviewing our setup. – We will aim to eliminate any recurrence