Internet of things on PowerTools - a study in product development By Ioanna Karatzoglou & Leif Olsson September 2017 A Master Thesis submitted to the Department of Industrial Economics and Management of Blekinge Institute of Technology In partial fulfilment of the Requirements for the Degree of Master of Business Administration (MBA) Supervisor: Prof. Philippe Rouchy Contents CHAPTER 1: INTRODUCTION .................................................................................... 1 1.1 BACKGROUND ........................................................................................................... 1 1.2 PROBLEM DISCUSSION .............................................................................................. 3 1.3 SPECIFIC PROBLEM DISCUSSION............................................................................... 5 1.4 THESIS’ STRUCTURE ................................................................................................. 6 CHAPTER 2: LITERATURE REVIEW ....................................................................... 7 2.1 INTRODUCTION ......................................................................................................... 7 2.2 PRACTICAL APPLICATION FOR IOT IN POWERTOOLS ............................................ 7 2.2.1 First category of applications ........................................................................... 9 2.2.2 Second category of applications ....................................................................... 9 2.2.3 Examples of applications ................................................................................ 10 2.2.4 What’s on the market ...................................................................................... 10 2.2.5 The smart home ............................................................................................... 11 2.2.6 Smart cities ...................................................................................................... 12 2.2.7 Smart industry ................................................................................................. 12 2.2.8 Transport / Supply ........................................................................................... 13 2.2.9 Retail sale ....................................................................................................... 14 2.2.10 Remote Patient Monitoring .......................................................................... 15 2.2.11 Smart Energy................................................................................................. 16 2.2.12 Smart Livestock ............................................................................................. 16 2.2.13 Smart Measurement ...................................................................................... 17 2.2.14 Smart Agriculture ........................................................................................ 17 2.3 IOT AND SEMANTIC TECHNOLOGIES ...................................................................... 18 2.3.1 Autonomy ........................................................................................................ 18 2.3.2 Properties of autonomous IoT systems .......................................................... 19 2.4 IOT ADAPTATION ................................................................................................... 21 2.4.1 IOT-A reference model as a common basis ................................................... 21 2.4.2 Creating architectures..................................................................................... 21 2.4.3 Recognizing the differences ............................................................................ 21 2.4.4 Comparative assessment ................................................................................. 21 2.4.5 Protected items ................................................................................................ 22 2.4.6 Devices and device capabilities ....................................................................... 23 2.4.7 Sources of danger............................................................................................ 24 2.4.8 Reviews and Doubts ........................................................................................ 26 2.4.9 Privacy - Autonomy - Control ......................................................................... 26 2.4.10 Safety ............................................................................................................. 26 2.4.11 Design ............................................................................................................ 27 2.4.12 Environmental impacts ................................................................................. 27 2.5 EXAMPLES FROM THE ADAPTATION OF IOT .......................................................... 28 2.5.1 Detecting forest fires using wireless sensor networks ................................... 28 2.5.2 Smart city plan in Serbia to monitor the environment .................................. 30 2.5.3 The EkoBus Project ........................................................................................ 31 2.5.4 Development process ....................................................................................... 32 2.6 Drawbacks when using IoT in PowerTools which create uncertainties .......... 34 2.7 IoT as part of business strategy ......................................................................... 34 2.8 IoT market acceptance ....................................................................................... 37 CHAPTER 3: RESEARCH MODELS ......................................................................... 40 3.1 KANO MODEL FOR PRODUCT ATTRIBUTES ............................................................. 40 3.2 DIMOKAS FRAMEWORK FOR PRODUCT UNCERTAINTY .......................................... 43 CHAPTER 4: RESEARCH METHODOLOGY ......................................................... 46 4.1 Purpose of the research ..................................................................................... 46 4.2 Research method ................................................................................................ 46 4.3 Research Techniques ......................................................................................... 47 4.3.1 Research Tools ................................................................................................ 47 4.3.2 Research sample .............................................................................................. 47 4.4 Research work process ....................................................................................... 48 4.5 Research limitations ........................................................................................... 50 4.6 IDENTIFICATION OF FUNCTIONAL FEATURES ........................................................ 50 4.7 DESIGN OF QUESTIONNAIRE .................................................................................. 51 4.7.1 Basic data for the questionnaire ..................................................................... 51 4.7.2 Design of questionnaire .................................................................................. 52 4.7.3 Weighted answers for Kano plot ..................................................................... 57 4.7.4 Dimensioning of axles .................................................................................... 58 4.7.6 Impact of Functional features ........................................................................ 60 4.7.7. Calculations of uncertainty reduction ........................................................... 60 4.7.8 Continuous analysis ........................................................................................ 60 4.8 LIMITATIONS AND OUT OF SCOPE FUNCTIONALITY ............................................... 60 4.8.1 Research limitations ........................................................................................ 63 4.9 DEVELOPMENT OF MODEL ..................................................................................... 63 4.9.1 Benefit for the customer ................................................................................. 63 4.9.2 Benefit for the communality ........................................................................... 65 CHAPTER 5: RESULTS ............................................................................................... 68 5.1 DESCRIPTIVE STATISTICS ....................................................................................... 68 5.1.1 Relationship to Powertools ............................................................................. 68 5.1.2 Compatibility – Ability to easily interact with dependent and standardized surroundings ........................................................................................................................ 70 5.1.3 Reliability –Ability to accomplish promised service dependably and accurately ............................................................................................................................. 72 5.1.4 Usability - Ability to deliver a user-friendly experience ................................ 74 5.1.5 Usability-Ability to deliver reduction .............................................................. 75 5.2 RANK OF QUALITY ATTRIBUTES ............................................................................. 79 5.3 CAPABILITIES-FUNCTIONAL IOT SERVICES .........................................................