USER MANUAL: RESOURCE AND SALES MANAGEMENT PROCESSES IN SIRENA AUTOMATED SYSTEM Graphical Terminal February 8, 2006 CJSC Comtech-N © CJSC Comtech-N, 2005 Resource and Sales Management in Sirena AS February 8, 2006 CONTENTS 1 Introduction ......................................................................................... 9 2 Getting started ...................................................................................... 9 2.1 System logon. System messages ................................................................................. 9 2.2 Task list ...................................................................................................................... 10 2.3 Operator status (Me? request) ................................................................................ 11 Password change (NP request) .................................................................................. 12 3 Catalogs management ......................................................................... 12 3.1 Catalog handling techniques .................................................................................... 15 Catalog selection ........................................................................................................ 16 Catalog scrolling ........................................................................................................ 16 Quick search of catalog entry ..................................................................................... 16 Operations with cards ................................................................................................ 16 Searching for a catalog entry ..................................................................................... 17 Adding a catalog entry................................................................................................ 17 Editing catalog entries ................................................................................................ 17 Deleting catalog entries .............................................................................................. 17 3.2 Airlines (ARL) catalog ............................................................................................. 17 3.3 Auto SSR Operations (TSO) catalog ...................................................................... 18 3.4 Agencies (AGN) catalog ........................................................................................... 19 3.5 Airports (ARP) catalog............................................................................................. 20 3.6 Blanks (BLN) catalog ............................................................................................... 21 3.7 Currencies (CRN) catalog ........................................................................................ 22 3.8 Connection Time (CTM) catalog ............................................................................. 23 3.9 Geozones (GZN) catalog........................................................................................... 23 3.10 Cities (SFE) catalog .................................................................................................. 24 3.11 Countries (CNT) catalog .......................................................................................... 25 3.12 Passenger Documents (DOC) catalog ..................................................................... 26 3.13 Delivery (DLV) catalog............................................................................................. 27 3.14 SAL (SAL) catalog .................................................................................................... 27 3.15 SAG (SAG) catalog ................................................................................................... 28 3.16 Routes (RTE) catalog ............................................................................................... 29 3.17 Route Description (RTD) catalog ............................................................................ 30 3.18 Route Carriage Tariffs (RTC) catalog .................................................................... 30 3.19 Raid Notes (RDN) catalog ........................................................................................ 31 3.20 Passenger Categories (PCT) catalog ....................................................................... 32 3.21 Special Booking Codes (SBC) catalog ..................................................................... 33 3.22 Base Tariff Display Codes (TDC) catalog .............................................................. 34 3.23 Report Page Codes (RPC) catalog........................................................................... 35 3.24 Tariff Type Codes (TTC) catalog ............................................................................ 35 3.25 Baggage Rate (BGR) catalog ................................................................................... 36 3.26 Offices (OFC) catalog ............................................................................................... 37 © CJSC Comtech-N, 2005 2 Resource and Sales Management in Sirena AS February 8, 2006 3.27 Airline Payment Cards (APC) catalog .................................................................... 37 3.28 Mail (CML) catalog .................................................................................................. 38 3.29 Sections (SCT) catalog .............................................................................................. 39 3.30 Regions (RGN) catalog ............................................................................................. 39 3.31 Route Carriage Agreements (RCA) catalog ........................................................... 40 3.32 Connecting Routes (CRT) catalog (up to 4 connecting flights) ............................ 41 3.33 Charges (CHR) catalog ............................................................................................ 42 3.34 Services (SRV) catalog ............................................................................................. 44 3.35 Ticket Stocks (TCS) catalog ..................................................................................... 44 3.36 Aircraft Types (ACT) catalog .................................................................................. 45 3.37 Vehicle Types (VLT) catalog ................................................................................... 47 3.38 Baggage Types (BGT) catalog ................................................................................. 47 3.39 Types of Weekday/Time of Day (WDT) catalog .................................................... 48 3.40 Check-in Types (CIT) catalog.................................................................................. 49 3.41 Season Type (SNT) catalog ...................................................................................... 49 3.42 Insurance Type Codes (ITC) catalog ...................................................................... 50 3.43 Flight Management (FLM) catalog ......................................................................... 51 3.44 Lost Tickets (LTK) catalog ...................................................................................... 52 3.45 Multi-Sector Flight Participants (MFP) catalog .................................................... 52 3.46 Federal Districts (FDD) catalog ............................................................................... 53 3.47 Firms (FRM) catalog ................................................................................................ 54 3.48 Forms of Payment (FOP) catalog ............................................................................ 54 3.49 Booking Centers (BKC) catalog .............................................................................. 55 3.50 Access to TCH Blanks (TCH) .................................................................................. 56 3.51 Close of Sales (COS) catalog .................................................................................... 57 3.52 Close of Raids (COR) catalog .................................................................................. 58 3.53 Using cards in daily routine ..................................................................................... 58 4 Access management ............................................................................. 59 Searching entries in access catalogs .................................................................................. 60 Searching a catalog entry ................................................................................................... 60 4.1 Access to Sales (ATS)................................................................................................ 60 4.2 Access to flights for airlines and agencies (ARA/AGA) ........................................ 63 4.2.1 Access management by airline that owns a resource ............................................. 63 4.2.2 Access management by agency ............................................................................. 64 4.3 Operators management (OPR) ................................................................................ 66 Definition of access to raid report and detailed flight report .................................... 68 Access to raid report (see 5.3) ........................................................................................... 68 Access to detailed flight report (see 6.5) ..........................................................................