Front cover IBM WebSphere Voice Systems Solutions Covers features and functionality of WebSphere Voice Server with WebSphere Voice Response V3.1 Includes scenarios of Dialogic, Cisco and speech technologies Highlights application development and SDK 3.1 Guy Kempny Suchita Dadhich Ekaterina Dietrich Hu Jiong Justin Poggioli ibm.com/redbooks International Technical Support Organization IBM WebSphere Voice Systems Solutions Implementation Guide January 2003 SG24-6884-00 Note: Before using this information and the product it supports, read the information in “Notices” on page xi. First Edition (January 2003) This edition applies to WebSphere Voice Server for Windows 2000 and AIX, V3.1, WebSphere Voice Response for AIX, V3.1, and WebSphere Voice Response for Windows NT and Windows 2000, V3.1. © Copyright International Business Machines Corporation 2003. All rights reserved. Note to U.S. Government Users Restricted Rights -- Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. Contents Notices . .xi Trademarks . xii Preface . xiii The team that wrote this redbook. xiv Become a published author . xvi Comments welcome. xvi Chapter 1. Voice technologies . 1 1.1 Access to information through voice . 2 1.2 What are voice applications? . 3 1.3 Speech recognition . 4 1.4 Text-to-speech . 6 1.5 Terminology. 7 1.6 VoiceXML . 8 1.7 Application development . 11 1.7.1 Available tools . 11 1.7.2 Creating and deploying an application . 12 1.7.3 Integrating speech recognition and TTS . 13 1.8 Hardware technology . 14 1.8.1 IBM . 14 1.8.2 Intel Dialogic . 14 1.8.3 Aculab . 14 Chapter 2. IBM voice solutions . 17 2.1 WebSphere Voice Server . 18 2.1.1 Voice-enabling Web applications . 19 2.1.2 Speech-enabling IVR applications . 20 2.2 WebSphere Voice Response . 21 2.2.1 WebSphere Voice Response for AIX, V3.1. 21 2.2.2 WebSphere Voice Response for Windows NT and Windows 2000, Version 3.1 . 22 2.3 WebSphere Voice Toolkit . 22 2.4 WebSphere Voice Server SDK . 23 Chapter 3. WebSphere Voice Server with WebSphere Voice Response for Windows, V3.1. 25 3.1 Setup and install process . 26 3.2 WebSphere Voice Server V3.1 prerequisites . 26 © Copyright IBM Corp. 2003. All rights reserved. iii 3.3 Installation of IBM Cross Platform Technologies for Windows . 28 3.4 Installation of LUM. 33 3.5 Installing Dialogic System Release 5.1.1 . 40 3.6 Installing Dialogic System Release 5.1.1 Service Pack 1 . 48 3.6.1 Dialogic card configuration . 55 3.6.2 Testing the card . 63 3.7 Installation of WebSphere Voice Response . 66 3.7.1 WebSphere Voice Response ServicePak 1 . 71 3.8 Configuring licensing software . 73 3.8.1 Configuring LUM for stand-alone setup . 73 3.9 Installation of WebSphere language support . 85 3.10 Installation of WebSphere Voice Server . 90 3.10.1 Stand-alone installation. 90 3.11 Configuration of WebSphere Voice Server . 98 3.12 Testing system . 104 3.13 Echo cancellation . 106 3.13.1 Dialogic card installation . 107 3.13.2 Digital environment . 122 Chapter 4. WebSphere Voice Server with WebSphere Voice Response for AIX V3.1 . 125 4.1 WebSphere Voice Server with WebSphere Voice Response for AIX . 126 4.1.1 WebSphere Voice Server . 126 4.1.2 Programming model . 126 4.1.3 Architecture . 130 4.1.4 WebSphere Voice Server for AIX V3.1 prerequisites . 132 4.2 WebSphere Voice Server installation . 132 4.2.1 Telephone structure . 132 4.2.2 Computer hardware . 133 4.2.3 Software . 133 4.3 AIX configuration . 134 4.4 Installation of WebSphere Voice Response for AIX . 137 4.4.1 Hardware installation of WebSphere Voice Response for AIX . 137 4.4.2 Software installation of WebSphere Voice Response. 137 4.4.3 Creation of an administrator . 139 4.4.4 Installation of PTFs for WebSphere Voice Response . 141 4.4.5 Create database for WebSphere Voice Response . 141 4.4.6 Grant owner for DTXA. 142 4.4.7 License Use Management . 144 4.4.8 Starting WebSphere Voice Response. 151 4.4.9 Configuration of packs . 154 4.5 Testing WebSphere Voice Response installation . 162 4.6 Installation of WebSphere Voice Server . 164 iv IBM WebSphere Voice Systems Solutions 4.6.1 Installation of WebSphere Voice Server server . 164 4.6.2 Grant an administrator to WebSphere Voice Server server . 165 4.6.3 Configuring the WebSphere Voice Server server . 165 4.6.4 Starting server components . 167 4.6.5 Installation of the WebSphere Voice Server client . 169 4.6.6 Setting environment . 169 4.6.7 Importing WebSphere Voice Server filesets . 170 4.6.8 Importing Java components . 174 4.6.9 Starting WebSphere Voice Server client. 174 4.7 Testing our implementation . 178 4.8 Call transfer application. 178 4.9 Add new languages. 179 4.9.1 Add single-byte languages . 180 4.9.2 Add double-byte language . 183 4.10 Integrating AIX and Windows 2000 system. 186 4.10.1 Setup. 187 4.10.2 Installation . 188 4.10.3 Connection of AIX and Windows 2000 . 188 4.11 Managing the environment . ..