Front Cover WELCOME TO NC STATE! INTRO TABLE OF CONTENTS AUGUST GENERAL INFORMATION Welcome to campus! In your hands is a valuable resource that, if used appropriately, can connect you to a variety of IT SEPTEMBER WOLF RIDGE/WOLF VILLAGE/GREEK VILLAGE resources and provide you with a wealth of important campus dates and events! OCTOBER WOLFTV This is the 15th year of our ever popular Student Services Calendar. As NC State University continues to expand and grow in information technology (IT) services to meet the needs of students, NOVEMBER WOLFTV LINEUP faculty and staff, so has the information in this useful calendar. DECEMBER WOLF MEDIA In no time, I expect that your calendar will be filled with events, club meetings, sports, and even a few parties. It will become a symbol of your efforts and the time-management skills that you will need JANUARY RESNET/HELP DESK to be successful in your college career. The Office of Information Technology (OIT) also offers Google Calendar, a time-management Web application; many resources such as the academic and athletic calendars are already set up to feed this electronic calendar. FEBRUARY UNITY/MYPACK/GOOGLE Regardless of the calendar you use, campus IT experts are here to support you and help you to integrate MARCH WIRELESS/ITUNES U your personal technology into learning and social situations to develop innovative and exciting technologies. APRIL SECURITY/ANTIVIRUS At your fingertips are a variety of resources — the NC State Help Desk, wireless networking, computer labs, Google Apps, IT security, mobile and more. For IT support, dial the Help Desk at 919.515.HELP (5-4357) or MAY COPYRIGHT/PEER-TO-PEER email [email protected]. You can also take a stroll to the OIT Walk-in Center, centrally located in the West Dunn Building, for computers and technology support. JUNE LABS/ENVIRONMENTS As you begin your journey, remember to safeguard your digital footprint. My best IT advice, as NC State’s chief information officer (CIO), is — protect your IT security and IT privacy! JULY PHONE/VOICEMAIL NEVER: Share or give your password to ANYONE, including the campus help desk staff, your friends or your parents! Put in an email, text message, Facebook, Instagram, SnapChat or Twitter something that you would not want to go viral. Share or download copyrighted material that you did not pay for or have permission from the copyright holder to use. Your IT security and IT privacy are under your control, so don’t be a victim. Take advantage of the many support services OIT and others provide on campus. Let us help you be successful at NC State! Marc Hoit Vice Chancellor for Information Technology Cover photo courtesy of University Communications OIT Student Services Calendar Media and Student Services Winner of three SIGUCCS COMM Awards West Dunn Bldg, Campus Box 7217 (919) 515-7099, option 1 [email protected] TERMS & CONDITIONS WOLFTV PHONE RESNET ACCEPTANCE OF THIS AGREEMENT INQUIRIES/COMPLAINTS The student’s WolfTV or telephone service will be connected only after the OIT application Inquires or complaints regarding any aspect of the service may be addressed to: form (from the OIT or Housing websites) has been completed by the applicant and BJ Attarian, Media and Student Services, Box 7217, Raleigh NC 27695, or made to received by OIT. The student’s electronic signature via the Web binds the student to (919) 515-7099, option 1 (5-7099 on campus). Unresolved complaints may be directed to these terms and conditions and signifies that the student has received, read and agreed to the Utilities Commission, Consumer Services Division, 4326 Mail Service Center, Raleigh, NC abide by all conditions, terms and policies contained within the agreement. 27699, (919) 733-9277. In addition, it authorizes OIT to charge the customer’s student account for requested services. RESNET WOLFTV AND TELEPHONE SERVICE By living in University Housing or Greek Village, you agree to abide by the terms The WolfTV contract is in effect for cable services and features from the date the subscriber signs and conditions set for this service. The terms for service include abiding it, either electronically or physically, and remains in effect through the current academic year by the university’s Administrative Regulations for Computer Use and other applicable state as long as a valid Residence Hall Agreement or Greek Village housing commitment is in effect and federal laws and university rules and regulations. ResNet customers are responsible or until the subscriber submits a Request for Change form, either via paper form or through for following the complete rules and regulations for computer use on campus, including the WolfTV website (go.ncsu.edu/wolftv) canceling service. Subscribers are responsible for any updates. notifying OIT of a change of service via the WolfTV website. Failure to notify OIT may result in continued charges for service. TERMS AND CONDITIONS SPECIFIC TO RESNET Customer Responsibility - The ResNet customer is responsible for all use of the network connection. EQUIPMENT ANTIVIRUS SOFTWARE It is the student’s responsibility to provide his or her own telephone, television capable of receiving ResNet customers using Macintosh or Windows operating systems are required to use regularly Clear QAM signals, and associated cords and wires to connect to the NC State infrastructure. updated antivirus software on their computer(s). NC State provides antivirus software free of charge to students, faculty and staff. Visit oit.ncsu.edu/antivirus for more information. FEES AND CHARGES Charges for repair visits as a result of equipment failure in subscriber-provided equipment CORRESPONDENCE FROM RESNET will be billed to the subscriber at $50 per hour. ResNet customers will receive occasional correspondence from ResNet staff. By agreeing to the terms and conditions for service, you agree to receive this information. PAYMENT OF BILL AND COST OF SERVICE WolfTV: $192.50 per room per semester. Charges are placed on the account of the first roommate that SERVICE INTERRUPTIONS signs up for the service. Students may sign up for or cancel service throughout the semester, Network service may be interrupted on occasion. ResNet will work to restore service as soon however, a minimum charge of 30 days’ worth of service will be billed to the student’s account for as practicable; however, NC State and ResNet are not responsible for any losses or damages each sign up. The charge is prorated from the service sign-up date. caused by service interruptions or other failures in university equipment. Local telephone: $67 per line per semester. This charge is non-refundable unless the student cancels service prior to the beginning of the semester or moves out of university housing. NOTE: Service selections for WolfTV and phone carry over from fall to spring. Each semester is billed These are partial terms and conditions for WolfTV, phone and ResNet. separately. For a complete set of terms and conditions, please visit the links below: WolfTV - go.ncsu.edu/wolftv DAMAGES Telephone Service - go.ncsu.edu/phone The subscriber will be assessed a fee based on the time and materials for the repair of ResNet - ncsu.edu/resnet any damages to university telephone and/or cable facilities with a minimum charge of $100 A separate set of terms and conditions for Wolf Village and Wolf Ridge is per incident. available on the Media and Student Services website. Student Services Calendar Media and Student Services Created and designed by the Media and Student Services staff led by Hal Meeks, BJ Attarian and Chuck Givens. West Dunn Bldg, Campus Box 7217 (919) 515-7099, option 1 [email protected] GENERAL INFORMATION WOLFTV RESNET PHONE WOLFTV SERVICE RESNET LOCAL PHONE SERVICE WolfTV gives students more than 100 high-definition ResNet provides all on-campus students access to the NC State’s optional local phone service costs entertainment, news and sports channels. NC State computing network and the Internet. $67 per line/per semester and includes WolfTV is an optional service for students living in The rate for ResNet is $115 a semester. voicemail, call waiting, call return (*69), three-way traditional residence halls, but is an included service ResNet provides wired connections to individual calling, Triangle-wide calling and caller ID. for Greek Village, Wolf Ridge and Wolf Village. residence hall rooms. More information on local phone service is available More information on WolfTV is available on the More information on ResNet is available on the January at go.ncsu.edu/phone or on the July page of this October page and at go.ncsu.edu/wolftv. page and at ncsu.edu/resnet. calendar. Photo by Roger Winstead courtesy University Communications OIT Walk-inWalk-in Center Center 101 101 West West Dunn Dunn Bldg Bldg (corner (corner of ofDan Dan Allen Allen Dr. Dr. and and Thurman Thurman Dr.) Dr.) MediaMedia and and Student Student Services: Walk-in Center Services:Walk-in Center Services: Contact information:Contact information: CampusWolfTV cable & WolfBytes television programming programming and support Computer software Computerand ResNet software support and ResNet support ResNet and WolfTV supportTo reach is Mediaavailable and at Student Services, please email WolfpackWolfpack Sports Sports Television Television and programming WolfBytes programmingVirus and spyware removalVirus and spyware removal (919) 515-HELP or [email protected][email protected] VideoVideo production production services services and and marketing marketing Network