Peer Reviewed Article Volume 10, Issue SI (2021), pp. 96-124 Journal of Interdisciplinary Studies in Education Special Issue: Schooling & EducAtion in GhAnA ISSN: 2690-0408 Print/ ISSN: 2166-2681 Online https://ojed.org/jise The Use of Information and Communication Technology and Social Media to Improve Change Planning and Effectiveness in Teaching and Learning among Ghanaian Graduate Students John Kwame BoAteng University of Ghana, Ghana Raymond A. Tutu Delaware State University, USA Joyce BoAteng University of Ghana, Ghana ABSTRACT This study examined constituents of students’ perceptions on student- instructor, student-student and student-content interactions in a graduate course at University of Ghana. A survey (n=77) and focus group discussion (n=6), were employed in a Research Methods class at the University. Main constituents of students’ perceptions of and preference to student-student, student-instructor and student-content interactions were (1) perceived utility of course management systems and their ease of use; (2) perceived importance of social media and convenient access to instructors; and (3) perceived efficacy of the role of course multi-media and timely receipt of course information. The study concluded that, Sakai is a useful intermediary facilitating feedback provision, effective planning and promoting change in the design, development and delivery of graduate education. Keywords: Content interActions, CollAborAtive, Inclusive Education LeArning Pedagogy, Learning Management Systems, Sakai, SDG 4 - 96 - INTRODUCTION Modern society has been marked by a massive explosion of all kinds of technologicAl AdvAncements in the world. In the last three decAdes, globAl communication systems have given rise to a plethora of Information and CommunicAtion Technologies (ICT) thAt hAve mAde interActions possible across spaces (Chen, 2010). This hAs Also resulted in the shrunken distance between remote places. All forms of technology, including ICT, are currently ubiquitous in universities and colleges (AljawArneh, 2019). Seaman, Allen, and Seaman (2018) report thAt online enrollments in institutions of higher education in the United States have continued to grow with approximately 31.6% of all higher education enrollments in 2016, which is a 4.5% increase from 2012. AdvAnces in ICT hAve enAbled the offering of online courses, distAnt education programs and the usage of online course mAnAgement systems (Abrami et Al., 2012). There hAs Also been the creAtion of internet-based knowledge tools and course-specific softwAre which hAve been designed to meet the ever-changing educational landscape. ICT educational tools provide new openings to reach non-traditionAl students, mAke distance mentoring possible and afford contemporary means of instruction, including the integration of online tools into face-to-face instruction models (Norberg et Al., 2011). Online tools are providing new forms of autonomy to student-leArning processes while offering opportunities for the creAtion of communities for leArning And co-teAching. These tools also encourage co-participation – collaborating with others who have objectives similar to those others hAve already attained. A number of universities in AfricA hAve embrAced the use of ICT for instruction And recruitment in their vArious fields of study (Ng'Ambi., Brown, BozAlek, GAchAgo, & Wood, D. (2016). ApArt from some programs using ICT for online courses, others Are employing ICT for blended instruction (Willems & BAteman, 2013). The AdvAntAges of ICT in teAching Are well documented. These include the ability to increase students’ affective cognitive learning (AkcAoglu & BowmAn, 2016). However, little is known About student preferences about specific ICT tools. Also little is known about how these specific ICT tools mAy help students to Achieve learning outcomes. In the AfricAn context; this, therefore, is the focus of this explorAtory study. A few studies hAve highlighted the problems instructors face in An Attempt to incorporate leArning technologies into their courses in AfricA. For exAmple, in A blended course environment, lecturers hAve hAd to AbAndon their intended blending model due to, among other problems, students’ poor computer skills - 97 - and limited access to computers (Tshabala et al., 2014). We draw on the concept of interaction to implement three components of ICT instruction tools (SAkAi – online course management system, email and social media – Facebook) in a graduate (post-graduate) blended Research Methods class at the University of GhAnA. This study is important becAuse An understanding of students’ perception in student-professor interactions using ICT, creates the avenue for holistic and successful learning. The need to understand this perception is crucial because students’ perceptions influence their attitudes towArd leArning (Ferreira & SAntoso, 2008), which in turn impActs their performance. This paper clearly outlines four goals: These goAls Are enshrined in the specific tArgets And indicAtors of the Sustainable Development Goals (SDG). The goal of the fourth SDG is to ensure there is inclusive and equitable quality education for all. It also aims at promoting life-long leArning opportunities for All. The wAys through which this study ensures the fulfilment of the Aims of the said SDG goAl Are outlined as follows: a. The use of ICT devices And ApplicAtions for teAching And leArning emphasize and promote gender equality in education. This leads to relevAnt And effective leArning outcomes for both boys And girls (TArget 4.1); b. The promotion of the development of nAtionAl benchmArks in the use of ICT devices and their application to champion effective and inclusive teAching and leArning; c. The AttAinment of AffordAble but quAlity technicAl, vocAtionAl And tertiary educAtion for All women And men eliminAtes discriminations in mAny forms. (SDG TArgets 4.5, 4.1, And 4.3). These goAls help to put an end to gender disparities and promote the inclusion of people living with disabilities, indigenous peoples And children in vulnerable situAtions, among others; and d. The application of this study and its findings will ensure that learners acquire the knowledge and skills needed to promote sustainable development. It will also ensure the promotion of human rights, gender equality, peaceful and non-violent cultures, global citizenships, the appreciation of cultural diversity and culture’s contribution to sustainable development and the completion of tertiary educAtion (SDG targets 4.7, 4.1). - 98 - CONCEPTUAL FRAMEWORK ICT serves As A support structure to the Achievement of all 17 Sustainable Development GoAls (SDGs). With regArds to the universAl coverAge of bAsic services, the use of ICT is especially essential in helping to advance these goals. By integrating the service of ICT into a country’s public and private sectors, the goAls put forth by the SDGs will be met more eAsily. The application of this knowledge, therefore, becomes crucial for governments of countries like Ghana where the implementation of SDGs is a priority. With a specific focus on the relevAnce of ICT in the attainment of SDG4 (a breakthrough for the achievement of quality education and lifelong learning for All), the issue of connectivity becomes extremely important. With connectivity and interactions, students can access learning resources and opportunities even in remote And low-income AreAs. TeAchers cAn Also prepAre for their classes Anytime And Anywhere. ICT opens up Access to educAtion At all levels – graduate, undergraduate, secondary and basic – to All underserved populations for whom improved education opportunities lead to improved economic opportunities. Interaction is fundAmental to Any informAtionAl And educAtionAl endeavor, And ICT enhAnces interpersonAl communicAtion And the flow of informAtion required to Achieve thAt enterprise. Over three decades ago, Moore (1989) identified three forms of interActions in distAnce educAtion (1) student-student interaction – interactions Among individuAl students And among students working in small groups, (2) student-instructor interaction – communication between a student(s) and instructor(s) and (3) student-content interaction – a student(s) making meaning of the materials in the subject matter under study. Studies on these interAction types hAve shown thAt the thoughtful designs of educAtionAl programs which include the aforementioned interactions result in a positive impact on student learning (BernArd, 2009). This is primArily becAuse instructors Are the connection between students and knowledge (Hassini, 2006). Impediments to the incorporation of ICT tools into leArning include inAdequAte technologicAl literacy on the pArt of some instructors And students, the lack of access to the needed technologies, the inAbility to fully depend on the technology And difficulties in using the needed technology (Reid, 2014). In spite of these, ICT offers greAter flexibility with respect to time And place when compAred to only fAce-to-face interactions. The online leArning environment does not, by itself, reduce the likelihood of students achieving leArning outcomes (Hong, 2002). For this reAson, students' feedbAck on - 99 - interaction in pedAgogy hAs been A crucial determinAnt in the Adoption of online technologies in teaching (Brown, 2016). The use of course mAnAgement systems hAs been shown to improve student leArning, but it also cautions that merely posting syllabi on a learning manAgement system would not constitute the sAtisfActory use of such