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Indian Overseas Bank REQUEST FOR PROPOSAL FOR SUPPLY, INSTALLATION AND MAINTENANCE OF SELF SERVING PASSBOOK PRINTING KIOSKS ACROSS VARIOUS BRANCHES OF THE BANK RFP REFERENCE NUMBER: RFP/ITD/008/21-22 DATED 23.07.2021 INFORMATION TECHNOLOGY DEPARTMENT (ISO/IEC 27001:2013 CERTIFIED) CENTRAL OFFICE INDIAN OVERSEAS BANK 763, ANNA SALAI ANNEXURE BUILDING CHENNAI 600002 Page 0 of 132 RFP Ref No. RFP/ITD/008/21-22 DATED 23.07.2021 FOR SUPPLY, INSTALLATION AND MAINTENANCE OF SELF SERVING PASSBOOK PRINTING KIOSKS ACROSS VARIOUS BRANCHES OF THE BANK \ INDEX INTRODUCTION .............................................................................................................................................................................. 3 DISCLAIMER .................................................................................................................................................................................... 3 PART I - PROJECT SPECIFIC TERMS & CONDITIONS: .............................................................................................................. 4 1.1 SCHEDULE OF BIDDING PROCESS: ...................................................................................................................... 4 1.2. COST OF BID DOCUMENT& EARNEST MONEY DEPOSITS (EMD): ................................................................. 5 1.3. BIDDER QUALIFICATION CRITIERIA (BQC): ...................................................................................................... 5 1.4 BRIEF REQUIREMENT: .............................................................................................................................................. 8 1.5 DELIVERY SCHEDULES: ................................................................................................... Error! Bookmark not defined. 1.6 IMPLEMENTATION AND COMMISSIONING & DELAYS IN THE BIDDER'S PERFORMANCE: ..............Error! Bookmark not defined. 1.7 COMPREHENSIVE ONSITE WARRANTY: ............................................................................................................ 10 1.8 ANNUAL MAINTENANCE CONTRACT: .............................................................................................................. 11 1.9 BANK GUARANTEE ................................................................................................................................................ 12 1.10 PAYMENT TERMS: ................................................................................................................................................ 14 1.11. PRICES AND TAXES ............................................................................................................................................ 15 1.12 EVALUATON PROCESS: ...................................................................................................................................... 16 1.14 TECHNICAL DOCUMENTATION ........................................................................................................................ 17 PART –II-GENERAL TERMS & CONDITIONS: ............................................................................................................................ 18 2.1. SUBMISSION OF BIDS .......................................................................................................................................... 18 2.1.1. SUBMISSION OF BIDS THROUGH E-TENDERING PORTAL: ...................................................................18 2.1.2. SUBMISSION OF DOCUMENTS:..............................................................................................................18 2.2 BID OPENING PROCESS: ...................................................................................................................................... 19 2.3. COST OF BID DOCUMENT AND EARNEST MONEY DEPOSIT: ....................................................................... 19 2.4. BIDDER’S INQUIRIES ON RFP & BANK’S RESPONSE: ...................................................................................... 20 2.5. BIDDER’S RESPONSIBILITY VIS-À-VIS THIRD PARTY PRODUCTS / EQUIPMENTS / SOFTWARE: .............. 20 2.6. LIABILITIES OF THE BANK: ................................................................................................................................... 20 2.7. OWNERSHIP: .......................................................................................................................................................... 21 2.8. FURNISHING OF INFORMATION ........................................................................................................................ 21 2.9. FORMAT AND SIGNING OF BIDS ...................................................................................................................... 21 2.10. AUTHENTICATION OF ERASURES / OVERWRITING ETC. ............................................................................. 21 2.11. AMENDMENTS TO RFP TERMS AND CONDITIONS: ...................................................................................... 21 2.12. CONFIDENTIALITY & NON-DISCLOSURE AGREEMENT: .............................................................................. 21 2.13 CLARIFICATION ................................................................................................................................................... 22 2.14. ERRORS AND THEIR RECTIFICATION............................................................................................................... 22 2.15. BANK’S RIGHT TO ACCEPT OR REJECT ANY OR ALL BIDS ......................................................................... 22 2.16. CONTACTING THE BANK.................................................................................................................................. 22 2.17. ACCEPTANCE OF CONTRACT ........................................................................................................................ 23 2.18. FORMATION OF CONTRACT & EXECUTION OF SLA. .................................................................................. 23 Page 1 of 132 RFP Ref No. RFP/ITD/008/21-22 DATED 23.07.2021 FOR SUPPLY, INSTALLATION AND MAINTENANCE OF SELF SERVING PASSBOOK PRINTING KIOSKS ACROSS VARIOUS BRANCHES OF THE BANK \ 2.19. ASSIGNMENT ...................................................................................................................................................... 23 2.20. USE OF CONTRACT DOCUMENTS AND INFORMATION ............................................................................. 23 2.21. TERMINATION CLAUSE ...................................................................................................................................... 23 A. TERMINATION FOR DEFAULT ........................................................................................................................23 B. TERMINATION FOR INSOLVENCY ................................................................................................................24 C. TERMINATION FOR CONVENIENCE ...........................................................................................................24 D. TERMINATION FOR OTHER ACTIONS: .........................................................................................................24 2.22. FORCE MAJEURE ................................................................................................................................................ 24 2.23 ADDITIONAL COVENANTS: ............................................................................................................................... 25 2.24. COPY RIGHT/LICENCE VIOLATION ................................................................................................................ 25 2.25 RESPONSIBILITY FOR FAULT FREE OPERATION ............................................................................................... 25 2.26. LIMITATION OF LIABILITY: ................................................................................................................................. 26 2.27. COMPLIANCE TO LABOUR ACT: ..................................................................................................................... 26 2.28. E-TENDERING: ..................................................................................................................................................... 26 2.29. PACKING: ............................................................................................................................................................ 27 2.30. INSURANCE: ........................................................................................................................................................ 28 2.31. OTHER TERMS AND CONDITIONS ................................................................................................................... 28 2.32. RESOLUTION OF DISPUTES ................................................................................................................................ 30 2.33 CORRUPT AND FRAUDULENT PRACTICES: ...................................................................................................... 30 2.34 PRODUCT WITHDRAWAL .................................................................................................................................... 31 2.35 SOLICITATION OF EMPLOYEES ........................................................................................................................