National GreenPowerTM Accreditation Program Annual Compliance Audit for 1 January 2017 to 31 December 2017 A Report for the National GreenPower Steering Group Prepared by Clear Environment Pty Ltd 13 August 2018 Contents 1. Introduction .........................................................................................................................................4 1.1 Background ..........................................................................................................................4 1.2 Scope of Audit ......................................................................................................................4 1.3 Audit Methodology ...............................................................................................................5 1.4 Limitations and Exceptions ..................................................................................................6 1.5 Conflict of Interest ................................................................................................................6 1.6 Structure of the Report .........................................................................................................7 1.7 Key Terms ............................................................................................................................7 2. National GreenPower Accreditation Program ....................................................................................8 2.1 Overview ..............................................................................................................................8 2.2 GreenPower Program Rules ................................................................................................8 2.3 GreenPower Products ....................................................................................................... 11 2.4 GreenPower Generators ................................................................................................... 13 3. Summary of Findings ....................................................................................................................... 15 3.1 Introduction ....................................................................................................................... 15 3.2 Summary Data .................................................................................................................. 15 3.3 Summary of Audit Findings ............................................................................................... 15 4. ActewAGL – GreenChoice .............................................................................................................. 23 5. ACXargyle – GreenPower ............................................................................................................... 24 6. AGL – GreenPower ......................................................................................................................... 25 7. Alinta Sales – GreenPower ............................................................................................................. 26 8. Aurora – AuroraGreen ..................................................................................................................... 27 9. Click Energy – ClickNatural ............................................................................................................. 28 10. Diamond Energy – Diamond Pure Plus ......................................................................................... 29 11. Dodo Power & Gas – Dodo GreenPower ...................................................................................... 30 12. EnergyAustralia – PureEnergy ...................................................................................................... 31 13. Energy Locals - GreenPower ........................................................................................................ 32 14. Enova Energy – GreenPower ........................................................................................................ 33 15. Ergon Energy Queensland – Clean Energy .................................................................................. 35 16. ERM Power – ERM Green Energy ................................................................................................ 36 17. Lumo Energy Australia – Lumo Life VIC ....................................................................................... 37 ii | National GreenPowerTM Accreditation Program 18. Lumo Energy (NSW) – Lumo Life NSW ........................................................................................ 38 19. Lumo Energy (QLD) – Lumo Life QLD .......................................................................................... 39 20. Lumo Energy (SA) – Lumo Life SA ............................................................................................... 40 21. Momentum – Green Energy .......................................................................................................... 41 22. Origin Energy – GreenEarth .......................................................................................................... 42 23. Powerdirect – Green Direct ........................................................................................................... 43 24. Powershop – Meridian Green ........................................................................................................ 44 25. QEnergy – QGreen ........................................................................................................................ 45 26. Red Energy – Evergreen ............................................................................................................... 46 27. Simply Energy – GreenPower ....................................................................................................... 47 28. South Pole Australia – GreenPower .............................................................................................. 49 29. Stanwell – GreenPower ................................................................................................................. 50 30. Synergy – NaturalPower ............................................................................................................... 51 31. Synergy – EasyGreen ................................................................................................................... 52 32. Tango Energy – GreenPower ........................................................................................................ 53 Tables Table 1: Structure of the Report .............................................................................................................7 Table 2: Definition of Key Terms ............................................................................................................7 Table 3: Summary of Criteria in Sections 3 and 4 of Program Rules ....................................................8 Table 4: GreenPower Products offered during the 2017 Settlement Period ....................................... 12 Table 5: Summary of LGC Sources during 2017 Settlement Period................................................... 13 Table 6: GreenPower Generator Types used by GreenPower Products during 2017 Settlement Period............................................................................................................ 13 Table 7: Summary of Customer Numbers 2017 .................................................................................. 15 Table 8: Summary of GreenPower Sales 2017 (MWh) ....................................................................... 15 Table 9: Unqualified Opinions ............................................................................................................. 16 Appendices Appendix 1: National GreenPower Accreditation Program: Program Rules Appendix 2: GreenPower Accredited Generators used during 2017 Settlement Period iii | National GreenPowerTM Accreditation Program 1. Introduction 1.1 Background The National GreenPowerTM (GreenPower) Accreditation Program (the Program) was established in 1997 to support the growth of the renewable energy industry in Australia. The aim of the Program is to encourage the installation of new GreenPower generation facilities through increasing consumer demand and confidence in accredited GreenPower Products. This is achieved by allowing energy providers accredited to sell GreenPower Products, known as GreenPower ‘Providers’ under the Program, to provide consumers access to electricity produced from renewable sources (via the purchase of Large-scale Generation Certificates (LGCs)). The Program is offered through a joint collaboration of participating government agencies in New South Wales (NSW), Victoria (VIC), South Australia (SA) and the Australian Capital Territory (ACT). It is governed by the National GreenPower Steering Group (NGPSG). The NSW Department of Planning and Environment is the GreenPower Program Manager for both accreditation and marketing functions and is responsible for administering the Program on behalf of the NGPSG. Each year an audit is conducted by an independent organisation to determine the compliance of GreenPower accredited Products against criteria set out in the National GreenPower Accreditation Program: Program Rules (Program Rules) (see Appendix 1). The objective of this audit is to evaluate the compliance of GreenPower accredited Products offered by GreenPower Providers against the Program Rules. The NSW Department of