For Software Assurance Customers Microsoft® Diagnostics and Recovery Toolset Microsoft® Desktop Optimization Pack for Software Assurance Microsoft Diagnostics and Recovery Toolset provides powerful, intuitive tools that help administrators recover PCs that have become unusable and easily identify root causes of system and network issues. If a desktop catastrophe does occur, it helps you quickly repair unbootable or locked-out systems, restore lost fi les without the time-consuming process of using backup or reinstalling the operating system (OS), and much more. Microsoft Diagnostics and Recovery Toolset is an integral component in the Microsoft Desktop Optimisation Pack for Software Assurance, a dynamic desktop solution available to Software Assurance customers that reduces application deployment costs, enables delivery of applications as services, and allows for better management and control of company desktop environments. Challenges of Corporate Desktop Recovery A fundamental responsibility of company IT departments is to protect corporate and employee data. Although many take a proactive approach to backing up network data, they tend to be ® Microsoft reactive in planning for desktop system failures. Unfortunately, the cost of not having an effective Diagnostics and diagnostics and recovery plan in place can be devastating. Recovery Toolset Microsoft Diagnostics and Recovery Toolset can save signifi cant time and reduce the headaches associated with repairing and troubleshooting common system failures. System administrators → Powerful tools to may now run powerful recovery tools on unbootable systems. They can quickly restore failed accelerate desktop repair systems with minimal manual effort – taking much less time than restoring PCs from backup or reinstalling OSs. This also helps keep the users’ state and personalisations intact. IT managers can ensure they will recover failed systems whenever the need arises, and end-users will benefi t from faster, more accurate resolutions with minimised downtime. Microsoft Diagnostics and Recovery Toolset: Advantages Rapid recovery Unique tools The suite of tools provides many options for recovery, rather than Provide a bootable diagnostic environment with a Windows simply subjecting IT to ‘reinstall Microsoft Windows®’, even when Explorer-like GUI, and actively monitor client-side Active Windows Safe Mode or normal boot will not function. An easy-to-use, Directory® lightweight directory access protocol (LDAP) queries offl ine boot environment allows rapid recovery of a problem computer, to ensure proper client to domain controller communication. including recovery of deleted fi les, and manipulation of services, Disk partitions may be repaired or regenerated, and hard drives devices, local passwords, automatically started software and more. may be securely wiped. Flexible recovery options Cost savings The boot time graphical user interface (GUI) environment presents Reduces IT personnel costs through the use of a unifi ed tool multiple tools for IT professionals to use in diagnosing system issues. suite. Also, reduces downtime as the fl exibility of the toolset These tools can perform offl ine or online repair of the problem(s) results in systems returning to normal function more quickly. that may be causing a system to behave incorrectly. MMIC806_DRT_DS_AW2.inddIC806_DRT_DS_AW2.indd 1 77/2/07/2/07 111:28:261:28:26 Microsoft Diagnostics and Recovery Toolset Microsoft Diagnostics and Recovery Toolset: Components The Microsoft Diagnostics and Recovery Toolset contains powerful LockSmith tools to help rapidly recover a PC: Reset any local user account’s password. If the admin is locked out due to a lost password, LockSmith can reset the admin’s password. • Windows Shell • Crash Analyser • Computer • Command Line • File Explorer Management File Restore • Regedit • File Search • Map Network Quickly recover fi les that have been lost or deleted from your • Unzip • Notepad Drive computer including fi les emptied from the Recycle Bin, deleted • ERD Commander • File Restore • Hotfi x Uninstall by application programs and remote processes, lost with removed directories, or deleted via a command prompt. • ERD Help • System File Scan • Insight for Active Directory • LockSmith • System Restore • DiskWipe Insight for Active Directory • Chkdsk • Disk Commander Get a real-time view of transaction internals between the individual client and Active Directory so you can pinpoint ERD Commander and troubleshoot application activities. Boot into a diagnostics environment on a faulty PC using many recovery functions and tools, including resetting a password, DiskWipe removing a hot fi x, viewing event logs and changing critical Enables you to securely wipe a disk or volume. OS settings. Disk Commander System Restore Recover deleted partitions, directories and/or fi les to help Utilises Windows restore points on a faulty PC to remove changes PC recovery. that could be causing it to malfunction. Hotfi x Uninstall Crash Analyser Remove hotfi xes from Windows when the OS is offl ine. Quickly determine the most likely cause of a system crash. A simple point-and-click wizard enables you to easily analyse a crash dump fi le and identify the driver most likely to have caused the crash. Microsoft Diagnostics and Recovery Toolset combines with three “This toolset enables UMC Health System to restore clients instantly other tools to make the Microsoft Desktop Optimisation Pack for without rebuilding them – saving Software Assurance, which delivers dynamic desktop solutions: up to six hours per instance. This helps the hospital keep its critical Microsoft SoftGrid, which dynamically delivers the virtual application systems running, so they can solution; Microsoft Asset Inventory Service, which translates software effectively track where patients are going, process lab information, and inventory into business intelligence; and Microsoft Advanced Group make data available to clinicians.” Policy Management, which enhances group policy through change management tools. DAVID SMITH TECHNICAL SUPPORT MANAGER, UMC HEALTH SYSTEM To learn how Microsoft Diagnostics and Recovery Toolset and the Microsoft Desktop Optimisation Pack for Software Assurance can help £ you, go to www.windowsvista.com/optimizeddesktop Customer Impact Improve continuity and productivity for end-users, and signifi cantly reduce costly downtime. © 2007 Microsoft Corporation. All rights reserved. Microsoft, the Microsoft logo, Active Directory and Windows are either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. Registered Offi ce: Microsoft Limited, Microsoft Campus, Thames Valley Park, Reading, RG6 1WG. Registered in England no 1624297 VAT no GB 7245946 15. MS000964 MMIC806_DRT_DS_AW2.inddIC806_DRT_DS_AW2.indd 2 77/2/07/2/07 111:28:281:28:28.