Carewest news and information for everyone September 2015 Issue In this issue Carewest’s new leader Dwight Nelson answers seven big questions...Pg. 2 As Careweb gets a makeover, you may need to install Google Chrome......................Pg. 4 Be wise - immunize! There are lots of opportunities. Check out the calendar...............Pg. 7 Cover photo: Elsie Lauzon, from the Residence at the Colonel Belcher, shows us all how to handle a squirmy baby goat, who settled right down in her arms. Elsie was attending the Carewest Colonel Belcher Stampede Petting Zoo, featuring armloads of loveable critters from Butterfield Acres. Photo by Samara Sinclair Carewrite, September 2015 I Page 1 This month in Carewrite Carewest’s new leader Dwight Nelson answers seven big questions 2 Carewest’s new leader Dwight Nelson 4 Positive Talk Check out the new Careweb 6 Be wise - IMMUNIZE! 7 October immunization clinics for staff, volunteers and service providers 8 Global Corporate Challenge success 9 Global Corporate Challenge letters 10 Resident Profile: Peter Hinchley 11 Food Services Update: Quality Dining Initiative 12 Employee Profile: Eva Stolz 13 Alzheimer’s Walk and Run 14 What’s happening around Carewest: What’s up doc? Off to the races, O Canada, Giddy up 15 What’s happening around Carewest: New leadership graduates, Calgary twister, Good luck Sandi 16 Carewest Leadership Development Letter from grateful C3 spouse 17 Bring your heart to work Donations needed: help build a future Smiling in the rain 18 Service awards Dwight Nelson, Carewest’s new Chief Operating Officer, says 19 Coffee Break he’s been so impressed with the hundreds of Carewest staff he’s met so far. “ I look forward to meeting many more in 20 All things grow with love the months ahead. I hope people will continue to come and say hi when they see me and tell me about the good work they’re doing. That’s very important to me.” Photo by Samara Sinclair Next issue Samara Sinclair Manager, Communications • Submission deadline: September 25 • Publishing date: October 31 We recently sat down with Carewest’s new Chief Operating Submissions are welcome from everyone. Officer (COO), Dwight Nelson, and asked him about his See the back cover for details. first impressions of Carewest and plans for organizational change. For his response, see Page 3. Page 2 I Carewrite, September 2015 Carewest’s new leader Dwight Nelson answers seven big questions First Impressions Q: What are your first impressions of Carewest? Do we simply fill the vacancies or do we look more broadly to see if we have reasonable workloads and distribution of responsibilities? We’re sad to see A: I’ve known about Carewest for many years, having good people leave when they’ve contributed so worked in health care in Calgary and Alberta until 2001. much to the organization over the years. However, Carewest has always had a very good reputation for we also wish them well in that next phase of their the quality of what it does and for being a workplace of lives, whether it’s retirement or a new career choice within the health system. Those first impressions experience. are deepening each day I’m here. We want to take the opportunity these changes Q: Describe the welcome you received from staff. offer to look at how we structure our organization to be even better positioned for the future. A: It couldn’t have been any better. Without a single exception, the welcome has been warm and friendly. I Q: Looking towards the future, do you see any really appreciate it when so many staff come up to me changes for Carewest on the horizon? and say, “Hello and welcome to Carewest”. A: I expect the role of Carewest will change in Q: What things stood out to you as different when a couple of ways. As a respected provider of comparing Carewest with other care organizations continuing care services, we are likely to be asked in which you’ve worked? to take on a deeper role for those with complex care needs. A: The level of pride staff have in both the work they’re doing and in being part of Carewest is the strongest I’ve Look for growth in areas ranging from cognitive seen anywhere. And I’ve seen a lot of workplaces over and mental health to sub-acute care. I also believe my 30-year career, so this is truly impressive. Carewest will have opportunities to provide more long-term care services – and more residential beds, in the future. So I see the organization both Organizational Changes growing and becoming more specialized at the same time. Q: Do you already have plans for this organization and what would that look like? Q: We’re nearing the end of our 5-Year Strategic Direction (2011-2016). In planning for a new A: My plans are to work with our people to maintain – strategic direction, who do you hope to include and build upon – the special culture at Carewest that in those talks and what do those planning makes it unique. The focus on the people we serve sessions look like? is key and must be at the centre of what we do...and how we do it. I’m also absolutely passionate about the A: We do need to revisit and update our strategic learning and growth of our staff, at every level of the plan in the next year. We want to create an up-to- organization. I want to see those opportunities increase date road map for where Carewest is going in the in Carewest in the future. years ahead. Q: There are a few vacancies on the organizational It’s an important and exciting process. It has the chart. Is this a time you feel we should be looking at best results when everyone – from the front line to structure and why? the board level – has an opportunity to be involved. Carewest has a proud history and we need to make A: People usually expect a new leader to have a look sure we have a terrific future, too. That’s really why at the organizational structure when they arrive. With I came here. several vacancies at the senior level, it’s a good time to review things. Carewrite, September 2015 I Page 3 Positive Talk Check out the Communicating in a positive manner with staff, residents, clients and families is something we strive for at Carewest. new Careweb We created the Positive Talk series of booklets to help. If you’d like copies of the Positive Talk booklets, contact Carewest Communications at 403-943-8158 or email [email protected]. Samara Sinclair Manager, Communications Scenario We are pleased and excited to announce the launch of a Darlene and Kathryn are preparing for the lunch crowd. Darlene new-and-improved internal website. washes her hands and then helps Kathryn accept payment for somebody’s lunch. She resumes her place on the serving line. The password-protected internal site – affectionately known as Careweb – is accessible to all Carewest staff from any computer, inside and outside the organization. To use Careweb, you’ll need an up-to-date internet browser, such as Google Chrome. Many of the Carewest computers only have an outdated version of Internet Explorer, so we’ve provided instructions on Page 3 to help you install Google Chrome. Similar to the former Careweb, the new-and-improved Careweb requires a username and password to sign on, but you can now choose your own password. The new Careweb has all the bells and whistles of the former website but is much faster, more responsive and easier to navigate. It also features lots of imagery and animation to help you find what you are looking for. On Careweb, you’ll find an internal staff phone directory, all of our policies and procedures, an online suggestion box and benefits claim forms. You’ll also find all our communications products (brochures, handbooks, Carewrite archives), a career opportunities page and educational videos. Helpful Approaches Logging on to Careweb It’s hard to keep track of everything Avoid we touch, but there are certain Go to www.carewestintranet.ca to find the login page: • Using the high-touch areas that require special washroom without consideration. Certain things like washing your 1. Your username is your firstnamelastname. For doorknobs, light switches, debit hands example, if your name is John Smith, your username machines, money and telephones will be johnsmith. If you have more than one given • Forgetting to wash name, try just your first name with your last name. are all things that have been touched your hands before Symbols like hyphens and apostrophes may be part of many times by many people. It’s a and after assisting your username. good idea to wash your hands often residents with meals when serving food, especially if you 2. Your password will be carewest handle things like currency or even if • Touching money you touch your face or hair. without washing your hands 3. If you are unable to login, please contact Samara “Oh – you’re right! I forgot! I’ll go afterwards Sinclair, Manager, Communications at wash up right now!” [email protected] or at 403-943-8158. Continued on Page 5 Page 4 I Carewrite, September 2015 Check out the Installing Google Chrome www.carewestintranet.ca Most of the computers throughout the organization have the web browser Internet Explorer already installed. It is new Careweb an outdated version and for most people, it hasn’t been updated for years. Continued from Page 4 Because technology advances so rapidly, many websites are created on platforms that are viewable only with the When you log on for the first time, you’ll be taken to your latest website browsers.