Nofurtherreproductionordistributionispermitted. Copyrighted materiallicensedtoUniversityofTorontobyClarivateAnalytics(US)LLC,subscriptions.techstreet.com,downloadedon2019-06-2910:39:39+0000User. INTERNATIONAL ISO STANDARD 21001 First edition 2018-05 Educational organizations — Management systems for educational organizations — Requirements with guidance for use Organismes d'éducation/formation — Systèmes de management des organismes d'éducation/formation — Exigences et recommandations pour leur application Reference number ISO 21001:2018(E) © ISO 2018 Nofurtherreproductionordistributionispermitted. Copyrighted materiallicensedtoUniversityofTorontobyClarivateAnalytics(US)LLC,subscriptions.techstreet.com,downloadedon2019-06-2910:39:39+0000User. ISO 21001:2018(E) COPYRIGHT PROTECTED DOCUMENT © ISO 2018 All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below or ISO’s member body in the country of the requester. ISO copyright office CP 401 • Ch. de Blandonnet 8 CH-1214 Vernier, Geneva Phone: +41 22 749 01 11 Fax:Website: +41 22www.iso.org 749 09 47 Email: [email protected] iiPublished in Switzerland © ISO 2018 – All rights reserved Nofurtherreproductionordistributionispermitted. Copyrighted materiallicensedtoUniversityofTorontobyClarivateAnalytics(US)LLC,subscriptions.techstreet.com,downloadedon2019-06-2910:39:39+0000User. ISO 21001:2018(E) Contents Page Foreword ..........................................................................................................................................................................................................................................v Introduction ................................................................................................................................................................................................................................vi 1 Scope ................................................................................................................................................................................................................................. 1 2 Normative references ...................................................................................................................................................................................... 1 3 Terms and definitions ..................................................................................................................................................................................... 1 4 Context of the organization ....................................................................................................................................................................... 7 ....................................................................................................... .............................................................. 4.1 Understanding the organization and its context .................... 78 4.2 Understanding the needs and expectations of interested parties .......................................................................... 78 4.3 Determining the scope of the management system for educational organizations 5 Leadership .................................................................................................................................................................................................................. 9 4.4 Management system for educational organizations (EOMS) ..................................................................................................................................................... ...................................................................................................................................................................................... 5.1 Leadership and commitment ................................................................................................ 9 5.1.1 General .................................................................109 5.1.2 ............................................................................................................................................................................................................Focus on learners and other beneficiaries 109 5.1.3 Additional requirements ............................................................................................................................................... for special needs education 10 5.2 Policy ....................................................................................................................................10 5.2.1 Developing the policy .......................................................................................10 5.2.2 Communicating the policy 6 Planning ......................................................................................................................................................................................................................11 5.3 Organizational roles, responsibilities and authorities ................................................................................................................11 .....................................................12 6.1 Actions to address risks ......................................................................................................................................................................... and opportunities 12 6.2 Educational organization objectives and planning to achieve them 7 Support ........................................................................................................................................................................................................................13 6.3 Planning of changes .................................................................................................................................................................................................. ................................................................................................................................................................................... 7.1 Resources ..........................................................................................................................................................13 7.1.1 General ................................................................................................................................................................................13 7.1.2 Human resources .........................................................13 7.1.3 Facilities ........................................................................................................13 7.1.4 Environment for the operation .................................................................................................................................... of educational processes 1415 7.1.5 Monitoring ............................................................................................................................................................................................ and measuring resources 1416 7.1.6 Organizational................................................................................................................................................................................... knowledge 16 7.2 Competence .................................................................16 7.2.1 General ................................................................................................................................................................................................16 7.2.2 Additional ................................................................................................................................................................................... requirements for special needs education 7.3 Awareness ................................................................................................................................................................................... 7.4 Communication .....................................................................................................................................17 7.4.1 General .........................................................................................................................17 7.4.2 Communication pu ............................................................................................................................................................rposes 1718 7.4.3 Communication................................................................................................................................................................................... arrangements 1718 7.5 Documented information ..............................................................................................................................................18 7.5.1 General ............................................................................................................18 7.5.2 Creating and updating 8 Operation ..................................................................................................................................................................................................................19