Volusia County Transportation Disadvantaged Service Plan Major Update January 2017 DRAFT VolusiaCounty ʹͲͳͺǦʹͲʹʹ ǣ Votran ͻͷͲ ǡ ͵ʹͳͳͻǦͺͺͳͷ ȋ͵ͺ͸Ȍ͹͸ͳǦ͹͹ͲͲǡ ȋ͵ʹͳȌ͹ͷ͸Ǧ͹Ͷͺ͹ ǣ TindaleǦOliver&Associates,Inc. ͳ͵ͷǤǡͶͷͲ ǡ ͵ʹͺͲͳ ȋͶͲ͹Ȍ͸ͷ͹ǦͻʹͳͲǡ ȋͶͲ͹Ȍ͸ͷ͹ǦͻͳͲ͸ Table of Contents TDSP Certification ................................................................................................................................ 1 TDLCB Roll Call Vote ............................................................................................................................. 2 Section 1: Development Plan ............................................................................................................... 3 Introduction to the Service Area ............................................................................................................... 3 Background of the Transportation Disadvantaged Service Plan .......................................................... 3 Background of the Transportation Disadvantaged Program ................................................................ 4 Background of the Community Transportation Coordinator ............................................................... 6 Organization Chart ................................................................................................................................ 6 Consistency Review of Other Plans ....................................................................................................... 7 Public Participation Process .................................................................................................................. 8 Community Discussion GroupS ......................................................................................................... 9 Public Workshops .............................................................................................................................. 9 Passenger Surveys ............................................................................................................................. 9 Service Area Profile and Demographics .................................................................................................. 10 Service Area Description ..................................................................................................................... 10 Demographics ..................................................................................................................................... 11 Land Use .......................................................................................................................................... 11 Population Profile ........................................................................................................................... 15 Age Distribution .............................................................................................................................. 16 Income Distribution ........................................................................................................................ 16 Disability .......................................................................................................................................... 17 Employment .................................................................................................................................... 17 Education ........................................................................................................................................ 17 Major Trip Generators .................................................................................................................... 18 Inventory of Available Transportation Services .............................................................................. 20 Service Analysis ....................................................................................................................................... 20 Forecasts of Transportation Disadvantaged Program ........................................................................ 20 Trend Analysis ..................................................................................................................................... 23 Performance Measures ................................................................................................................... 24 Volusia County | Transportation Disadvantaged Service Plan i Effectiveness Measures .................................................................................................................. 24 Efficiency Measures ........................................................................................................................ 25 Summary Results of Paratransit Trend Analysis ............................................................................. 25 Needs Assessment .............................................................................................................................. 26 Barriers to Coordination ..................................................................................................................... 31 Goal, Objectives, and Strategies ............................................................................................................. 31 Implementation Schedule ....................................................................................................................... 36 Section 2: Service PLan ....................................................................................................................... 39 Operations Element ................................................................................................................................ 39 Types, Hours and Days of Service ....................................................................................................... 39 Votran Gold Service ........................................................................................................................ 39 Flex Service ...................................................................................................................................... 39 Fixed-Route ..................................................................................................................................... 40 Vanpool program ............................................................................................................................ 40 Accessing Services ............................................................................................................................... 44 Trip Prioritization ................................................................................................................................ 45 Transportation Operators and Coordination Contractors .................................................................. 45 Public Transit Utilization ..................................................................................................................... 46 School Bus Utilization .......................................................................................................................... 46 Vehicle Inventory ................................................................................................................................ 46 System Saftey Program Plan Certification .......................................................................................... 46 Intercounty Services ........................................................................................................................... 46 Emergency Preparedness and Response ............................................................................................ 46 Educational Efforts and Marketing ..................................................................................................... 47 Acceptable Alternatives ...................................................................................................................... 48 Service Standards ................................................................................................................................ 48 Local Complaint and Grievance Procedures and Process ................................................................... 52 Section 3: Quality Assurance .............................................................................................................. 53 Community Transportation Coordinator Monitoring Procedures of Operators and Coordination Contractors ......................................................................................................................................... 53 Coordination Contract Evaluation Criteria .......................................................................................... 53 Cost/Revenue Allocation and Rate Structure Justification ..................................................................... 53 Volusia County | Transportation Disadvantaged Service Plan ii CTC Evaluation Process ........................................................................................................................... 54 Appendix A: Summary of Existing Plans and Documents .................................................................... 55 Appendix B: Public outreach .............................................................................................................. 65 Appendix C: No-Show Policy ...........................................................................................................