SEPTEMBER 2019 Turning Voice Assistants Into Medical Assistants Feature Story (p. 7) Ireland delivers medications to This month's top IoT ecosystem players, remote island by drone including 10 provider directory additions News and Trends (p. 11) Scorecard (p. 17) TABLE OF CONTENTS TABLE OF CONTENTS Intelligence of Things Ecosystem PYMNTS explores the latest healthcare, security, smart city and 03 supply chain IoT developments What’s Inside A look at how 5G networks are expected to power complex IoT applications, plus how careful network rollout decisions could 04 address equity gaps in digital service access Feature Story An interview with Robin Healthcare CEO and co-founder Noah Auerhahn on designing an IoT voice assistant device to reduce physicians’ 07 administrative burdens and keep sensitive medical information secure News and Trends The latest IoT trends, including a new smart city testing ground in Peachtree Corners, Georgia, and new updates on healthcare IoT 11 security Methodology The criteria PYMNTS uses to evaluate IoT providers and their 16 devices, infrastructure, services and software Top Rankings 18 The companies on top and how they got there Supplier Scorecard 20 A list of IoT implementers and providers, including 10 additions About Intelligence of Things 146 Information on PYMNTS.com Tracker © 2019 PYMNTS.com All Rights Reserved Intelligence of Things Tracker | 2 IOT ECOSYSTEM SMART CITIES SECURITY Georgia opens a smart city lab in Sens. Ed Markey and Richard the city of Peachtree Corners to let Blumenthal have raised concerns companies test IoT technology in over whether consumers have been real-world conditions (p. 11). sufficiently notified about connected cars' security risks (p. 15). RETAIL SECURITY INFRASTRUCTURE SOFTWARE SUPPLY CHAIN HEALTHCARE Intel reported insights gleaned A Wingcopter drone delivered from applying IoT sensors to track diabetes medicine from Ireland to blueberry deliveries through the the remote island of Inis Mór (p. 13). supply chain (p. 12). © 2019 PYMNTS.com All Rights Reserved Intelligence of Things Tracker | 3 WHAT’S INSIDE Fifth-generation — or “5G” — networks are expected to be deployed worldwide by 2020 and provide quicker, more reliable mobile internet connectivity at a lower cost. The networks are expected to ensure lower latency and enable higher data processing. Such technology will support the surging number of internet projects, use government services and more. Access to 5G of things (IoT) devices that are already rolling out to market, networks could enable households with unsatisfactory broad- and enable operations that depend on the reliable and rapid band capabilities to use their smartphones — which 75 percent processing of large amounts of data, such as self-driving cars of African-American, 77 percent of Hispanic and 77 percent of or medical applications. Many observers anticipate that 5G's Caucasian residents owned in 2018 — for wider arrays of ser- network advantages could be key to facilitating smart cities vices and conveniences, including remote health monitoring and smart industries. and diagnoses, job-related videoconferencing, eLearning ser- vices and more, according to Lee. Nicol Turner Lee, a writer at the nonprofit Brookings Institution, called for United States municipalities to conduct network roll- Examples of IoT expanding access to healthcare and other out in a manner that ensures 5G plugs broadband access gaps services continue to emerge, both in the U.S. and abroad. A and helps bridge digital divides. Lee noted that traditionally recent drone trial in Ireland successfully delivered diabetes marginalized and lower-income communities and households medicine to a patient on a remote island, for example, and cit- tend to have less access to reliable broadband internet and ies and businesses are working to anticipate how they could are more reliant on mobile devices for digital connections use 5G to offer residents and consumers new and better than higher-income Caucasians. A 2018 study found that 37.2 services. percent of U.S. households with limited English lacked fixed, Peachtree Corners, Georgia, opened a testing center in residential high-speed broadband services, for example, as which IoT companies were invited to assess their offerings in did 35 percent of individuals without high school degrees, 22 real-world environments. The center has drawn participation percent of rural residents, 13 percent of African-Americans from companies offering smart lights, autonomous shuttles, and 11 percent of Hispanic residents. self-driving electronic scooters and more. Limited access to quick, robust and affordable connectivity This month’s IoT Tracker examines the latest 5G explorations restricts consumers’ abilities to view job postings, communi- and IoT applications as well as their limitations. cate with medical providers, conduct research for academic © 2019 PYMNTS.com All Rights Reserved Intelligence of Things Tracker | 4 WHAT’S INSIDE Around the IoT world delivery. The former would be the company’s responsibility, Global technology market advisory company ABI Research re- while the latter would fall to the customer. cently warned that many municipalities may not be investing For more on these stories and other headlines from around the enough in cybersecurity efforts to safeguard their growing IoT IoT space, visit the Tracker’s News and Trends section (p. 11). deployments. The firm said many cities appear to be gearing their smart technology implementations toward leveraging Inside Robin Healthcare’s medical voice assistant pitch networks that offer benefits like low latencies and widespread Medical providers are increasingly burdened by administrative coverage, but that such offerings may not be able to withstand work — particularly for the tasks they must complete during high volumes of cyberattacks. each patient visit to bill and process insurance claims. IoT sup- Two senators have raised concerns that connected vehicle port could ease this strain and save time and money for clinics, manufacturers may not be sufficiently informing pedestri- according to Noah Auerhahn, CEO and co-founder of Robin ans, car buyers and others about IoT vehicles' security risks. Healthcare. In this month’s Feature Story (p. 7), Auerhahn ex- Sens. Ed Markey (D-Mass.) and Richard Blumenthal (D-Conn.) plains how artificial intelligence (AI)-powered voice assistants recently sent a letter to the National Highway Traffic Safety can record doctor-patient conversations and process the data Administration seeking clarity on how it would handle re- to automatically fill out billing documents, as well as the effort ports of cyberattacks against connected vehicles and alert needed to safeguard patient privacy and ensure data remains the public. safe from cyberattacks. IoT is also being fine-tuned for supply chain uses, with digi- SEPTEMBER TRACKER UPDATES tal platforms manufacturer and retailer Intel recently reporting The September Intelligence of Things Tracker includes a pro- findings from a trial it initiated last year in which it provided vider directory featuring more than 310 IoT implementers and sensors to track the conditions and locations of blueberry enablers, including 10 additions: Dev Technosys, HQSoftware, shipments from harvest through processing and delivery. That Indeema, Maersk, Magna Steyr, North Star BlueScope Steel, supply chain data — including the humidity and temperatures PixelCrayons, Rio Tinto, RTI and ScienceSoft. at which the berries were kept — was stored on the block- chain, enabling produce supplier Curry & Co. to determine if any damage to the product occurred during shipment or after © 2019 PYMNTS.com All Rights Reserved Intelligence of Things Tracker | 5 WHAT’S INSIDE 22 Kilometers flown one-way by a drone delivering diabetes medicine to a remote Irish island 1.5 50m Length in miles of the self-driving vehicle test track Estimated number of included in the Peachtree internet-connected cars Corners, Georgia, smart city currently on U.S. roads testing center Five Fast Facts $135b $346k Amount expected to Average cost of an be spent worldwide on IoT-focused cyberattack critical infrastructure for targeting healthcare cybersecurity in 2024 organizations © 2019 PYMNTS.com All Rights Reserved Intelligence of Things Tracker | 6 FEATURE STORY TURNING VOICE ASSISTANTS INTO Medical Assistants © 2019 PYMNTS.com All Rights Reserved Intelligence of Things Tracker | 7 The complex healthcare billing and administrative require- language. That is the perspective that Robin Healthcare CEO ments of the U.S. mean that doctors looking to be paid for and co-founder Noah Auerhahn developed after three years their work and protected from lawsuits must spend a por- of studying the healthcare system. In a recent PYMNTS inter- tion of their face time with patients scribbling notes for view, he explained why introducing voice assistants into exam record-keeping. That time and expense can be a major pain rooms to record patient sessions could lead to more attentive point for patients, physicians and clinics alike. A 2018 study healthcare services, and described what it takes to keep high- found the U.S. healthcare system spends at least twice as ly sensitive patient data secure. much as its Canadian counterpart on administrative costs, “[Solutions like these mean] doctors get to spend more time for example. with their patients and be more present, rather than thinking of Even practices that use electronic health records (EHRs) for how to document what’s being said,”