SASKATOON STRIDES 2017 | Our Report on Service, Savings and Sustainability CONTINUOUS IMPROVEMENT…PART OF OUR CULTURE Citizens rely on the City of Saskatoon to invest their tax dollars Mayor Clark and City Council in the holiday spirit. wisely and with the greatest impact possible. The 2017 Report on Savings, Service and Sustainability – the latest in a long " …finding efficiencies and line of these reports – shows that finding efficiencies and cost cost savings has really savings has really become a part of the culture of the City of become part of the culture Saskatoon. We know that there are always improvements that can be made in this area and it is important to hold ourselves of the City of Saskatoon.” accountable on the progress that we are making. Poor Fair Good Very Good 2% Very Good Charlie Clark Online 13% 55% 30% Good Fair Mayor 85% Good/Very Good Poor 2% Telephone 9% 48% 41% Quality of Life Overall Satisfaction89% Good/Very Good Very unsatised Unsatised Poor Fair Good Very Good Satised Very satised QUALITY OF LIFE 2% 3% AND SATISFACTION Very Good Very satised Online 13% 55% 30% Online 12% Good 77% 8% Satised WITH SERVICES Fair Unsatised 85% Satisfaction 85% Good/Very Good Poor Very unsatised 2% 2% Telephone 9% 48% 41% Telephone 10% 74% 14% 89% Good/Very Good 88% Satisfaction Very unsatised Unsatised Strongly disagree Somewhat disagree Satised Very satised Somewhat agree Strongly agree 3% 3% Very satised Strongly agree 01 18 Online 12% 77% 24 8% Online 26%40Satised63% 8% Somewhat agree Unsatised Somewhat disagree 85% Satisfaction 71%Ve Satisfacry unsatisedtion Strongly disagree Strategies Into Strides Our Performance2% Our Corporate 4% Social Media Kudos MeasuresTelephone 10% 74% Performance14% Telephone 16% 61% 19% 03 How Do Others 88% Satisfaction 80% Satisfaction See the City? 18 Progress Update 24 Improving Service Strongly disagree Somewhat disagree 06 How Do Citizens 20 City SpotlightSomewhat agree Strongly29 agre Achievinge Savings See the City? 3% 38 Growing In a Strongly agree Online 26% 63% 8% Somewhat agree 09 2017 Highlights Sustainable Way Somewhat disagree 71% Satisfaction Strongly disagree 10 Service Saskatoon 4% Telephone 16% 61% 19% 16 Our Strategic Goals 80% SatisfacOntion the Cover: Saskatoon Fire Department's Mobile Command 9 SASKATOON STRIDES 2017 | STRATEGIES INTO STRIDES 1 Left to right: Mike Jordan, Director, Policy and Government Relations; Joanne Sproule, City Clerk; Patti Warwick, City Solicitor; Jeff Jorgenson, Acting City Manager; Dan Willems, Acting General Manager, Corporate Performance Department; Angela Gardiner, Acting General Manager, Transportation and Utilities Department; Randy Grauer, General Manager, Community Services Department; Morgan Hackl, Fire Chief; Kerry Tarasoff, General Manager and CFO, Asset and Financial Management Department. MESSAGE FROM THE ADMINISTRATIVE LEADERSHIP TEAM At the City of Saskatoon, we are all working "…working together to build a culture of together to build a culture of innovation and innovation and creativity …empowering creativity. With strong support from City Council, our staff to take on new challenges… we are empowering our staff to take on new new strategies…” challenges, develop new strategies, and come up with practical solutions to meet the changing The report makes clear that the City of Saskatoon needs of our community. is making strides in the work we do. With the Administrative Leadership Team’s commitment to That is why we are pleased to present Saskatoon innovation creativity, service improvements, and Strides, Our Report on Service, Savings, and employee engagement, we anticipate even better Sustainability for 2017. This report showcases the stories to be shared in 2018. We urge you to read successes our employees have achieved in improving through this document to learn about the many ways service, finding savings and operational efficiencies, the City of Saskatoon is improving service, savings and growing the city in a sustainable way. and sustainability. STRATEGIES INTO STRIDES Every stride we make is a step toward our strategic goals. The Strategic Plan developed in 2012 – and to be The City of Saskatoon has a strong commitment to updated in 2018 – is our road map for planning, priority continuous improvement and is always looking for setting and investing. While our priorities evolve, its better ways to improve performance. seven Strategic Goals remain strong, providing focus Saskatoon Strides, Our Report on Service, Savings and reason for every program, policy and plan. and Sustainability is a clear demonstration of this In the Planning Phase, City Council and City commitment in 2017. The report highlights progress we Administration work together on strategies and are making to drive service improvements, savings for priorities. We then assess the risks and financial tax payers and sustainability initiatives across the city. implications of key initiatives to get us there. We shift attention toward implementation in the Performance Phase, identifying targets, outcomes and achievements to benchmark and measure progress. This report is a compilation of the key strides we have made delivering savings, improving service and growing Saskatoon sustainably. Good planning and performance improvement is key and integral to how we continue to make great strides making STRIDES for the city and community. SASKATOON STRIDES 2017 | STRATEGIES INTO STRIDES 3 HOW DO OTHERS SEE THE CITY? A Great Place to Work news and proves our ongoing commitment to a competitive tax policy continues to foster a business- The City of Saskatoon has been friendly environment, limitless opportunities, recognized for the seventh continued innovation and creativity. The City gains consecutive year as one of the many benefits from ongoing investments by our Saskatchewan's Top Employers for business owners! 2017. Enhancing workplace culture is our Strategic Goal as an employer So Much To Do… Saskatoon’s Riversdale Vibrant dedicated to continuous improvement, and Revitalized diversity, and inclusion. According to WestJet Magazine, 2017 saw central A Workplace That Reflects the Community It Serves Downtown Riversdale, one of Saskatoon’s oldest central downtown neighbourhoods continue to The City of Saskatoon has a strategic “…steadily reclaim its pre-Depression glory.” With goal to offer an inclusive workplace a wide variety of boutiques, restaurants and art that embraces diverse backgrounds. galleries, residents are sure to find the out of Fittingly for the sixth consecutive ordinary, unique and different. Previously deemed year, the City of Saskatoon ranked as having slid into a period of neglect and viewed as one of Canada’s Best Diversity Employers for as a troubled area, a shift in demographics and 2017. The City has a long-standing commitment to migrating young entrepreneurs have revitalized diversity and inclusion. As an equity partner with walkable Riversdale into a highly prized, eclectic the Saskatchewan Human Rights Commission, the must-see destination. City commits to the basic principles and objectives which outline a larger responsibility to foster an Culinary Scene… Affordable, Elevated and Creative inclusive society. In 2017, Food and Wine Magazine showcased A Stable, Sound and Robust Financial Future Saskatoon as “Canada’s Hottest New Food City… Where You’d Least Expect It.” According to The City of Saskatoon received another 'AAA'/Stable Food and Wine, “…Saskatoon has become one of Credit Rating for 2017 from the international bond- Canada’s newest food destinations…well worth the rating agency, S&P Global Ratings (S&P). The 'AAA' trip.” Affordability and room for creativity have credit rating essentially means the City of Saskatoon allowed Saskatoon diners to enjoy the elevated can borrow money at lower rates, and is viewed by cuisine from top chefs who now call Saskatoon financial institutions as having virtually no-risk with home. The city continues to attract like-minded, respect to defaulting on credit. The City of Saskatoon creative entrepreneurs, elevating and expanding has received the 'AAA'/Stable Credit Rating every the city’s food culture much to the delight of year for more than a decade. The S&P Global Ratings Saskatoon residents. January 2018 Report notes the City’s historically stable budgetary performance and sound financial World-Class Modern Art Gallery Named in New York management, and also foresees a robust economy Times ‘Places to See’ in 2017 and healthy outlook for Saskatoon. Located on the west bank of the South Saskatoon’s Business Friendly, Competitive Tax Saskatchewan River, Saskatoon’s world-class Environment Ranked Number One: An ‘A’ for 130,000-square-foot art gallery Remai Modern Ongoing Commitment opened in 2017. And in 2017, The New York Times named Remai Modern, which features an impressive It's always great to get an "A" on your report card… 8,000-work collection, to their annual ‘Places to and according to the C.D. Howe Institute's "Business See’ list, in good company alongside the Louvre Tax Burdens in Canada's Major Cities: The 2017 Museum in Abu Dhabi! Remai Modern offers a unique Report Card," Saskatoon did in 2017. Ranking ahead perspective on art and culture in the 21st century, of Calgary and Vancouver, Saskatoon earned first and with an eye to the future. International visitors, place when it came to providing the best competitive along with global conference planners, are putting business tax environment. This is always great Saskatoon on their list of cities to see! 4 HOW DO OTHERS SEE THE CITY?