Conditions of Service For Alectra Utilities Corporation DRAFT 2020.01.07 PREFACE CONDITIONS OF SERVICE Alectra Utilities’ Conditions of Service contains three major sections: Section 1 (Introduction): contains references to the legislation that covers the Conditions of Service, the rights of the Customer and of Alectra, and the dispute resolution process. Section 2 (General Distribution Activities): contains references to services and requirements that are common to all the Customer classes. This section covers items such as Capital Contribution, Billing, Hours of Work, Emergency Response, Power Quality and Availability Voltages. Section 3 (Customer Specific): contains references to services and requirements specific to the respective Customer class. This section covers items such as Service Entrance Requirements, Delineation of Ownership, Special Contracts, and Metering etc. Other sections include the Glossary of Terms (Section 4), and Appendices (Section 5). 2 Table of Contents 1. INTRODUCTION .............................................................................................................................. 10 1.1 IDENTIFICATION OF DISTRIBUTOR AND SERVICE AREA ......................................... 10 1.2 RELATED CODES, AND GOVERNING LAWS ................................................................. 10 1.3 INTERPRETATION ................................................................................................................. 11 1.4 AMENDMENTS AND CHANGES ......................................................................................... 11 1.5 CONTACT INFORMATION .................................................................................................... 12 1.6 CUSTOMER RIGHTS.............................................................................................................. 13 1.6.1 Defective Customer Equipment ..................................................................................... 14 1.6.2 Operating Control .............................................................................................................. 14 1.7 DISTRIBUTOR RIGHTS ......................................................................................................... 15 1.8 DISPUTES ................................................................................................................................. 15 1.8.1 Dispute Resolution Process ............................................................................................ 15 1.9 FORCE MAJEURE .................................................................................................................. 16 2. DISTRIBUTION ACTIVITIES (GENERAL) .................................................................................. 17 2.1 CONNECTIONS – PROCESS AND TIMING ...................................................................... 17 2.1.1 Building that Lies Along ................................................................................................... 18 2.1.2 Expansions/Offer to Connect .......................................................................................... 20 2.1.2.1 Expansion Request Requirements from Customer .............................................. 20 2.1.2.2 Offer to Connect ............................................................................................................. 21 2.1.2.3 Alternative Bid ................................................................................................................ 21 2.1.2.4 Capital Contributions .................................................................................................... 22 2.1.2.5 Un-forecasted Load/Customers ................................................................................. 23 2.1.2.6 Expansion Deposit ......................................................................................................... 23 2.1.2.7 Timing of Service Energization Obligation ............................................................. 24 2.1.2.8 Timing and Process for Embedded Market Participant, Embedded Generation, and Embedded Distributor ....................................................................................... 25 2.1.3 Connection Denial.............................................................................................................. 25 2.1.4 Inspection Before Connection ........................................................................................ 26 2.1.5 Relocation of Plant ............................................................................................................ 27 3 2.1.6 Easements and Access to Equipment .......................................................................... 28 2.1.7 Contracts .............................................................................................................................. 29 2.1.7.1 Opening and Closing of Accounts ............................................................................ 29 2.1.7.2 Implied Contracts ........................................................................................................... 30 2.1.7.3 Special Contracts ........................................................................................................... 30 2.1.7.4 Payment by Building Owner ........................................................................................ 30 2.1.7.5 Tenant or Occupier Customer .................................................................................... 31 2.1.7.6 Owner Liability for Tenant or Occupier .................................................................... 31 2.1.7.7 Operating Agreements .................................................................................................. 31 2.1.7.8 Capital Cost Recovery Agreement ............................................................................ 31 2.1.7.9 Assignment and Succession ...................................................................................... 32 2.2 DISCONNECTION/RECONNECTION PROCESSES AND CHARGES ......................... 32 2.2.1 Unauthorized Energy Use/Energy Diversion .............................................................. 34 2.2.2 Disconnection for Maintenance Purposes .................................................................. 35 2.2.3 Termination or Disconnection of Supply ..................................................................... 35 2.2.4 Restricted Access to Meter Located on Residential Property ............................... 35 2.3 CONVEYANCE OF ELECTRICITY ...................................................................................... 36 2.3.1 Limitations on the Guarantee of Supply ...................................................................... 36 2.3.2 Power Quality ...................................................................................................................... 37 2.3.2.1 Power Factor ................................................................................................................... 37 2.3.2.2 Power Quality Testing ................................................................................................... 37 2.3.2.3 Prevention of Voltage Distortion in Distribution System .................................... 37 2.3.2.4 Obligation to Assist the Investigation ...................................................................... 38 2.3.2.5 Timely Correction of Deficiencies ............................................................................. 38 2.3.3 Electrical Disturbances .................................................................................................... 38 2.3.3.1 Notification of Interruptions ........................................................................................ 38 2.3.3.2 Emergency Interruptions for Safety .......................................................................... 39 2.3.3.3 Consumers Using Life Support .................................................................................. 39 2.3.3.4 Emergency Service (Trouble Calls) ........................................................................... 39 4 2.3.3.5 Outage Reporting ........................................................................................................... 39 2.3.4 Standard Voltage Offerings ............................................................................................. 40 2.3.4.1 Primary Voltage Supply ................................................................................................ 40 2.3.4.2 Secondary Voltage Supply .......................................................................................... 40 2.3.4.3 Higher Reliability Supply Offerings ........................................................................... 40 2.3.5 Voltage Guidelines ............................................................................................................. 40 2.3.6 Back-up Generators .......................................................................................................... 41 2.3.7 Metering ................................................................................................................................ 42 2.3.7.1 General .............................................................................................................................. 42 2.3.7.2 Current Transformer Boxes ........................................................................................ 43 2.3.7.3 Metering Inside the Settlement Timeframe