Social Responsibility Report of Polsat Group for 2020 1 Social Responsibility Report of Polsat Group for 2020 We have the pleasure of presenting to you the Social Responsibility Report of Polsat Group and Cyfrowy Polsat S.A. on non- financial information which describes our activities in 2020. This publication has been developed in compliance with the Global Reporting Initiative Standard (the Core option) as well as in line with the amended Polish Accounting Act. Our report covers the information on Cyfrowy Polsat Capital Group, and in particular the data related to the following companies: Cyfrowy Polsat S.A. Polkomtel Sp. z o.o. Telewizja Polsat Sp. z o.o. This report does not include non-financial information for Netia S.A. which, in spite of having been part of Cyfrowy Polsat Capital Group since May 22, 2018, as a listed company has published a separate Report of Netia S.A. and Netia S.A. Capital Group on non-financial information for 2020. This document is a conversion to pdf format of the official social responsibility report of Polsat Group issued in xhtml format. Place and date of publication: Warsaw, 25 March 2021 Place and date of approval: Warsaw, 24 March 2021 2 Social Responsibility Report of Polsat Group for 2020 Table of contents Table od contents ....................................................................................................................................................................... 3 Letter of the President of the Management Board ..................................................................................................................... 5 1. Digital Responsibility .............................................................................................................................................................. 8 1.1. Our attitude and philosophy #CyfrowaOdpowiedzialność ................................................................................................... 8 1.2. Economic, social and environmental impact ..................................................................................................................... 19 1.3. Key facts and figures ......................................................................................................................................................... 20 1.4. Polsat Group reacts responsibly in fight with coronavirus ................................................................................................. 21 1.5. Green bonds ...................................................................................................................................................................... 27 1.6. Concern for safety ............................................................................................................................................................. 27 1.7. Aid to children .................................................................................................................................................................... 29 1.7.1. Polsat Foundation ...................................................................................................................................................... 29 1.7.2. Employee volunteering............................................................................................................................................... 34 1.8. Promotion of sports ........................................................................................................................................................... 36 2. Our business ........................................................................................................................................................................ 41 2.1. Key figures ........................................................................................................................................................................ 41 2.2. Sector context and business model of the CP Capital Group | Television, telephony, Internet. For everyone. Everywhere. ................................................................................................................................................................................................. 42 2.3. What we offer to our customers? ...................................................................................................................................... 45 2.4. We operate strategically .................................................................................................................................................... 50 2.5. Opportunities and risks ...................................................................................................................................................... 52 3. Care for the needs of our customers and viewers ................................................................................................................ 60 3.1. Exceptional customers ...................................................................................................................................................... 60 3.2. Key figures ........................................................................................................................................................................ 65 3.3. Availability – television and the Internet – for everyone, everywhere ................................................................................ 65 3.4. Safety – DNA of our operations ......................................................................................................................................... 69 3.5. Top level customer service ................................................................................................................................................ 73 3.6. We set the standards ........................................................................................................................................................ 76 4. Success thanks to people .................................................................................................................................................... 85 4.1. Key facts and figures ......................................................................................................................................................... 85 4.2. Our culture of work ............................................................................................................................................................ 87 4.3. Motivation and development of employees ....................................................................................................................... 91 4.4. We constantly improve occupational health and safety .................................................................................................... 98 5. Environent-friendly Group .................................................................................................................................................. 103 5.1. Key numbers ................................................................................................................................................................... 103 5.2. We control our influence on natural environment ............................................................................................................ 103 3 Social Responsibility Report of Polsat Group for 2020 5.3. The Clean Poland Program Association (Stowarzyszenie Program Czysta Polska) ...................................................... 105 5.4. Environmental education ................................................................................................................................................. 107 5.5. Power consumption ......................................................................................................................................................... 109 5.6. Consumption of raw materials ......................................................................................................................................... 111 5.7. Waste and recycling ........................................................................................................................................................ 113 5.8. Environmental impact of base transceiver stations ......................................................................................................... 116 6. Our corporate social responsibility and communication management approach disclosures ............................................ 118 6.1. Key regulations ................................................................................................................................................................ 118 6.2. Transparent communications .......................................................................................................................................... 118 6.3. Compliance with regulatory requirements ....................................................................................................................... 120 INDEX GRI ............................................................................................................................................................................. 129 List of good practices ............................................................................................................................................................. 135 Glossary ................................................................................................................................................................................