COMPENDIUM OF BEST PRACTICES ‘2019 European Capital of Smart Tourism competition’ SmartTourismCapital.eu #EUTourismCapital DIGITALISATION CULTURAL HERITAGE & CREATIVITY & HERITAGE CULTURAL SUSTAINABILITY ACCESSIBILITY Title: COMPENDIUM OF BEST PRACTICES ‘2019 European Capital of Smart Tourism competition’ This report has been prepared in 2019 for the European Commission, DG Growth Internal Market, Industry, Entrepreneurship and SMEs Key Words: Exchange of best practices, innovative and smart tourism measures, accessibility, sustainability, digitalisation, cultural heritage and creativity June 2019 This report has been commissioned by the European Commission and prepared by Scholz & Friends Agenda Berlin GmbH European Office. The views and propositions expressed herein do not necessarily represent any official view of the European Commission. < 2 TABLE OF CONTENTS 1. GENERAL BACKGROUND INFORMATION ABOUT THE INITIATIVE ..................................... 6 2. PURPOSE OF COMPENDIUM OF BEST PRACTICES ............................................................... 6 3. THE 4 CATEGORIES MAKING TOURISM SMART .................................................................... 7 3.1 ACCESSIBILITY ........................................................................................................... 7 3.2 SUSTAINABILITY ................................................................................................................. 7 3.3 DIGITALISATION ................................................................................................................. 8 3.4 CULTURAL HERITAGE & CREATIVITY................................................................................ 8 4. PRESENTING BEST PRACTICES ....................................................................................... 9 4.1 BEST PRACTICES IN ACCESSIBILITY ......................................................................... 9 4.1.1 Accessibility for all ................................................................................................ 9 4.1.1.1 Physical accessibility as a new normal; Málaga .......................................................... 9 4.1.1.2 Enabling young people to fulfill their potential in the tourism industry; Linz ......10 4.1.1.3 Barrier free digital accessibility of the city’s offers; Helsinki ...................................11 4.1.1.4 The smart city cards; Copenhagen, Ljubljana, Lyon, Tallinn ...................................12 4.1.1.5 Visitors with disabilities; Brighton, Málaga, Valencia, Tallinn, Lyon .......................14 4.1.2 Accessibility of information ......................................................................................... 16 4.1.2.1 ‘Personal city helpers’; Helsinki, Lyon, Nice ...............................................................16 4.1.2.2 Lowering barriers for communication with Chinese tourists – ‘Chinavia project’; Copenhagen .................................................................................18 4.1.2.3 A collaborate platform for sharing information on accessibility in tourist destinations – ‘Tur4all programme´; Valencia .............................................18 4.1.2.4 Using innovative signage in historic sites; Lyon .......................................................19 4.1.2.5 Annual Accessibility Guide; Nantes ............................................................................20 4.2 BEST PRACTICES IN SUSTAINABILITY .................................................................... 22 < 3 4.2.1 Combatting or adapting to climate change ..................................................... 22 4.2.1.1 Carbon Neutrality Initiative; Copenhagen, Helsinki .................................................22 4.2.1.2 Smart city lighting; Breda ............................................................................................23 4.2.1.3 Intergrate ‘Sustainable Development Goals’ into public policy; Helsinki ..............24 4.2.1.4 City tours and environmental volunteering; Copenhagen ......................................24 4.2.1.5 Green Belt Project; Palma ...........................................................................................25 4.2.1.6 Sustainable tourism tax; Palma ..................................................................................25 4.2.1.7 Micro-tunnel; Tallinn ....................................................................................................26 4.2.1.8 Closing down the city centre to cars; Ljubljana ........................................................27 4.2.2 Preserving and enhancing the natural environment ..................................... 28 4.2.2.1 Introducing local environmentally-friendly labels; Helsinki, Lyon, Tallinn, Nantes .. 28 4.2.2.2 Valuing natural heritage sites; Tallinn .......................................................................30 4.2.2.3 The Fächer-Becher reusable cup; Karlsruhe .............................................................31 4.2.2.4 Smart waste management; Ljubljana ........................................................................31 4.2.3 Spreading the flow of tourists ........................................................................... 32 4.2.3.1 MIXITY walks to all city districts; Brussels .................................................................32 4.2.3.2 Off-season travelling incentives; Lyon, Poznań, Tallinn ..........................................32 4.2.3.3 Showcasing new areas – Alter Eco Valencia app; Valencia ......................................34 4.2.3.4 Gourmet Ljubljana; Ljubljana .....................................................................................34 4.3 BEST PRACTICES IN DIGITALISATION .................................................................... 36 4.3.1 Facilitating information for specific target groups ........................................ 36 4.3.1.1 WeChat mini program to attract Chinese tourists; Helsinki ...................................36 4.3.1.2 Tourism sales presentations via an app; Copenhagen ...........................................37 4.3.1.3 Create your own digital travel itinerary; Nice ...........................................................38 4.3.2 Collecting information for smarter management .......................................... 38 4.3.2.1 Understanding visitors via elaborate data; Lyon......................................................38 4.3.2.2 Smart traffic control for tourists and locals; Aix-en-Provence, Karlsruhe, Málaga, Nice ..................................................................................................................39 4.3.2.3 Examples of digital hubs: Digital tools and local businesses; Brussels, Copenhagen, Linz, Ravenna, Valencia .......................................................40 < 4 4.3.3 Physical and psychological accessibility through innovation ....................... 43 4.3.3.1 Virtual reality programme Helsinki2020; Helsinki ....................................................43 4.3.3.2 Nexto app: Experiencing culture; Ljubljana ..............................................................44 4.3.3.3 #myRavenna & #myHelsinki: Social media as a connector; Helsinki & Ravenna 45 4.3.3.4 A website as a cultural experience: The ‘Voyage à Nantes’; Nantes ......................46 4.3.3.5 3D models & apps to experience history or sights; Karlsruhe, Poznan, Tallinn ...47 4.4 BEST PRACTICES IN CULTURAL HERITAGE AND CREATIVITY .............................. 48 4.4.1 Reviving traditions and cultural heritage sustainably ................................... 48 4.4.1.1 Reinventing sauna culture; Helsinki ...........................................................................48 4.4.1.2 Celebrating one’s architecture; Nantes .....................................................................49 4.4.1.3 The ‘Bouchons Lyonnais’ quality label; Lyon .............................................................50 4.4.1.4 Repositioning Málaga as the ‘city of museums’; Malaga .........................................51 4.4.1.5 Traditional handcraft and events; Tallinn .................................................................52 4.4.1.6 The traboules agreement; Lyon .................................................................................52 4.4.1.7 The power of art in public spaces; Breda, Linz, Lyon ...............................................53 4.4.1.8 A city full of art: The artistic marvels of Nantes; Nantes .........................................55 4.4.2 Communal infrastructures ................................................................................ 57 4.4.2.1 Public library; Helsinki .................................................................................................57 4.4.2.2 The ´Library under the Treetops´; Ljubljana ...........................................................58 4.4.2.3 Collaboration of local creative players; Copenhagen ..............................................59 4.4.2.4 Black Nights Film Festival; Tallinn...............................................................................59 4.4.2.5 Porta Posnania – participatory educational centre; Poznań ...................................60 4.4.2.6 ‘Culture in Karlsruhe’ – collaboration across all sectors; Karlsruhe .......................60 4.4.3. Usage of cultural heritage for new creativity ................................................ 61 4.4.3.1 Design Officer / District / Week; Helsinki ...................................................................61 4.4.3.2