IBM Europe, Middle East, and Africa Services Announcement ZS09-0178, dated September 1, 2009 IBM ServicePacs offer warranty and maintenance upgrades for IBM Retail Table of contents 1 Overview 5 Prices 1 Planned availability date 5 Announcement countries 1 Description At a glance IBM® retail machine type 4852, models 566, E66, and P66, is now included in existing ServicePacs Overview IBM ServicePac® products offer a range of hardware maintenance or maintenance upgrade coverage in an electronic format. ServicePac is available through the same IBM Business Partners who sell the related IBM hardware. With these ServicePacs, you get an upgrade solution at the same time you purchase the IBM machine. The number of unique ServicePacs is kept to a minimum and each part number supports a range of machine types. To select the correct ServicePac for a particular machine type, a selection guide is available with a complete list of machine types for cross- reference. Alternatively, additional ServicePac information and prices can be found at http://www.developer.ibm.com/cod/spst/servicepac/extProductSelectorWWW.do ServicePacs can be ordered by part number through SAP in the same way other IBM products are ordered. The simple registration process ensures fast and efficient coverage. To be eligible for service, a ServicePac must be purchased within 30 days of the purchase of the machine type to which it applies. A ServicePac must be registered within 15 days of purchase by completing the ServicePac online registration at http://www.ibm.com/servicepac Planned availability date September 1, 2009 Description Latest update: Selected Retail products and ServicePacs are added to the portfolio. Retail ServicePac - Warranty and Maintenance Upgrades The following ServicePac part numbers and their associated machine types are included in this announcement. IBM Europe, Middle East, and Africa IBM is a registered trademark of International Business Machines Corporation 1 Services Announcement ZS09-0178 Retail ServicePac - Warranty and Maintenance Upgrades ServicePac Eligible Part Base ServicePac Machine number ID Warranty description type model 29R5231 R001 1YR IOR NBD 3YR IOR 6x18xNBD PW 4610 TF6 TM6 TN5 2NR 4800 722 742 C43 4820 10D 1FR 29R5232 R002 1YR IOR NBD 3YR IOR 6x18xNBD PW 4610 TG5 TI5 29R5236 R006 1YR IOR NBD 3YR IOR 6x18xNBD PW 4614 AO4 FO3 FC3 P81 V80 4840 541 551 561 62P 64P 65P P32 P42 P52 P62 29R5237 R007 1YR IOR NBD 3YR IOR 6x18xNBD PW 4614 FO1 V81 4810 33K 33T 29R5238 R008 1YR IOR NBD 3YR IOR 6x18xNBD PW 4614 AO5 SO4 VO4 29R5240 R010 1YR IOR NBD 3YR IOR 6x18xNBD PW 4614 SO5 VO5 4810 31T 29R5241 R011 1YR IOR NBD 3YR IOR 6x18xNBD PW 4613 108 E08 4694 106 146 29R5242 R012 1YR IOR NBD 3YR IOR 6x18xNBD PW 4694 205 207 247 4836 1Z2 1Z5 1ZV W7Z 4838 1Z2 1Z5 1ZV E32 E35 29R5243 R013 1YR IOR NBD 3YR IOR 6x18xNBD PW 4694 245 307 347 LNT SBT VO7 V47 4910 E4T 29R5244 R014 1YR IOR NBD 3YR IOR 6x18xNBD PW 4694 2L6 2S6 P07 P47 4820 48T 4840 562 573 P44 W73 29R5248 R018 1YR IOR NBD 3YR IOR 6x18xNBD PW 4800 20E 24E 732 733 752 753 4820 46T 4FT 4940 5321 29R5249 R019 1YR IOR NBD 3YR IOR 6x18xNBD PW 4614 A03 P80 4800 7P2 7P3 7V2 7V3 4851 P14 4910 T3D 4940 5322 29R5250 R020 1YR IOR NBD 3YR IOR 6x18xNBD PW 4610 TI4 4613 118 E18 4810 31C 32C 29R5252 R022 1YR IOR NBD 3YR IOR 6x18xNBD PW 4810 32T 4835 153 15W 4910 32E1 29R5253 R023 1YR IOR NBD 3YR IOR 6x18xNBD PW 4810 31K 32K 4840 54P 55P 56P 29R5256 R026 1YR IOR NBD 3YR IOR 6x18xNBD PW 4800 102 142 781 W81 4820 42D 46D 48D 4FD 4840 543 544 563 564 E43 E44 E63 E64 W63 29R5257 R027 1YR IOR NBD 3YR IOR 6x18xNBD PW 4820 42T 4910 33D T3S 4951 514 29R5260 R030 1YR IOR NBD 3YR IOR 6x18xNBD PW 4835 120 150 152 4840 52P 53P 29R5261 R031 1YR IOR NBD 3YR IOR 6x18xNBD PW 4694 206 246 4840 532 542 552 622 642 652 29R5263 R033 1YR IOR NBD 3YR IOR 6x18xNBD PW 4840 521 531 P63 P64 29R5269 R039 1YR IOR NBD 3YR IOR 6x18xNBD PW 4800 7C1 C41 W41 4810 31H 32H W2H 4820 4GT 4WT 5GN 5WN 1YR IOR 7x24 4852 P66 29R5270 R040 1YR IOR NBD 3YR IOR 6x18xNBD PW 4610 TG3 TG4 TN3 4800 721 741 4820 2GB 2WB 29R5275 R045 1YR IOR NBD 3YR IOR 6x18xNBD PW 4910 32E2 29R5277 R047 1YR IOR NBD 3YR IOR 6x18xNBD PW 4800 C42 E42 E82 29R5280 R050 1YR IOR NBD 3YR IOR 6x18xNBD PW 4800 782 29R5281 R051 1YR IOR NBD 3YR IOR 6x18xNBD PW 4810 33H E3H 4846 P45 P65 29R5283 R053 1YR IOR NBD 3YR IOR 6x18xNBD PW 4800 723 4820 1GD 1WD 2GD 2WD 29R5284 R054 1YR IOR NBD 3YR IOR 6x18xNBD PW 4851 514 E14 IBM Europe, Middle East, and Africa IBM is a registered trademark of International Business Machines Corporation 2 Services Announcement ZS09-0178 29R5289 R059 1YR IOR NBD 3YR IOR 6x18xNBD PW 4838 1Z7 EZ7 W2Z W5Z 4910 33S 29R5293 R093 1YR IOR NBD 3YR IOR 6x18xNBD PW 4610 1NR TG9 TI9 4800 E23 29R5295 R095 1YR IOR NBD 3YR IOR 6x18xNBD PW 4610 TF7 44T5968 R301 1YR IOR NBD 3YR IOR 7x24xSD 4610 TF6 TM6 TN5 44T5969 R302 1YR IOR NBD 3YR IOR 7x24x4 4610 TG3 TI3 TN3 44T5970 R303 1YR IOR NBD 3YR IOR 7x24xSD 4610 TG4 44T5971 R304 1YR IOR NBD 3YR IOR 7x24xSD 4610 TI4 1YR IOR 7x24 4852 P66 44T5976 R316 1YR IOR NBD 3YR IOR 7x24xSD N/A 44t5977 R318 1YR IOR NBD 3YR IOR 7x24xSD N/A 44T5980 R328 1YR IOR NBD 3YR IOR 7x24xSD 4820 2GB 2WB 44T5983 R331 1YR IOR NBD 3YR IOR 7x24xSD 4910 33D T3S 44T5985 R336 1YR IOR NBD 3YR IOR 7x24xSD 4840 543 544 563 564 E44 E64 44T5986 R338 1YR IOR NBD 3YR IOR 7x24xSD 4840 P44 44T5987 R339 1YR IOR NBD 3YR IOR 7x24xSD 4840 P64 44T5989 R347 1YR IOR NBD 3YR IOR 7x24xSD 4800 C42 E42 E82 44T5990 R348 1YR IOR NBD 3YR IOR 7x24xSD 4800 722 44T5991 R349 1YR IOR NBD 3YR IOR 7x24xSD 4610 2CR 4800 742 C43 4838 330 33E 1YR IOR 7x24 4852 566 E66 44T5992 R350 1YR IOR NBD 3YR IOR 7x24xSD 4800 782 44T5993 R351 1YR IOR NBD 3YR IOR 7x24xSD 4810 33H E3H 44T5994 R353 1YR IOR NBD 3YR IOR 7x24xSD 4820 2GD 2WD 44T5995 R354 1YR IOR NBD 3YR IOR 7x24xSD 4851 514 E14 44T5996 R355 1YR IOR NBD 3YR IOR 7x24xSD 4851 P14 44T5997 R356 1YR IOR NBD 3YR IOR 7x24xSD 4951 514 44T5998 R357 1YR IOR NBD 3YR IOR 7x24xSD 4910 33S 44T6001 R360 1YR IOR NBD 3YR IOR 7x24xSD 4820 1GD 1WD 44T6002 R361 1YR IOR NBD 3YR IOR 7x24xSD 4846 545 564 E45 E65 44T6003 R362 1YR IOR NBD 3YR IOR 7x24xSD 4846 P45 P65 44T6004 R363 1YR IOR NBD 3YR IOR 7x24xSD 4610 1NR TG9 TI9 44T6005 R364 1YR IOR NBD 3YR IOR 7x24xSD 4610 TG5 TI5 44T6006 R365 1YR IOR NBD 3YR IOR 7x24xSD 4610 TF7 TM7 51J8581 R366 1YR IOR NBD 3YR IOR 7x24xSD 4613 108 E08 51J8582 R367 1YR IOR NBD 3YR IOR 7x24xSD 4613 118 E18 51J8583 R368 1YR IOR NBD 3YR IOR 7x24xSD 4838 530 540 53E 54E 51J8584 R369 1YR IOR NBD 3YR IOR 7x24xSD 4838 730 740 73E 74E 4855 53E 51J8585 R370 1YR IOR NBD 3YR IOR 7x24xSD 4838 930 93E 940 94E 4855 73E 51J8593 R378 1YR IOR NBD 3YR IOR 6x18xNBD PW 4610 2CR 4838 330 33E 530 540 53E 54E 51J8594 R379 1YR IOR NBD 3YR IOR 6x18xNBD PW 4820 5GB 5WB 4838 730 740 73E 74E 4846 545 565 E45 E65 1YR IOR 7x24x4 4852 566 E66 1yr IOR NBD 4855 53E 51J8595 R380 1YR IOR NBD 3YR IOR 6x18xNBD PW 4838 930 940 93E 94E 4855 73E 29R5298 R388 1YR IOR NBD 3YR IOR 6x18xNBD PW 4800 743 29R5299 R389 1YR IOR NBD 3YR IOR 6x18xNBD PW 4800 783 E83 4810 340 E40 29R5301 R392 1YR IOR NBD 3YR IOR 6x18xNBD PW 4800 E43 51J8750 R400 1YR IOR NBD 3YR IOR 7x24xSD 4820 5GB 5WB 51J8751 R401 1YR IOR NBD 3YR IOR 7x24xSD 4800 723 51J8752 R402 1YR IOR NBD 3YR IOR 7x24xSD 4800 743 51J8753 R403 1YR IOR NBD 3YR IOR 7x24xSD 4610 2NR 4800 783 E83 51J8754 R405 1YR IOR NBD 3YR IOR 7x24xSD 4800 E23 4810 340 E40 51J8755 R406 1YR IOR NBD 3YR IOR 7x24xSD 4800 E43 65Y5317 R414 3YR IOR NBD 3YR IOR 7x24xSD 4910 E4T 1 Except France 2 Only France Note: All models are covered in the machine type list above unless stated otherwise. IBM Europe, Middle East, and Africa IBM is a registered trademark of International Business Machines Corporation 3 Services Announcement ZS09-0178 Warranty service upgrade (WSU) Warranty service upgrades enhance the level of service from the base warranty service associated with the machine type and model. A warranty service upgrade can include single elements or combinations of: 1.Extended hours of coverage 2.Upgraded service delivery method (SDM) 3.Higher level of response time objective Service delivery method IBM on-site repair (IOR): Repair is performed at the customer's site. If the machine cannot fixed with the help of IBM remote support, the repair activity is performed by an IBM representative at the customer's site. The term screening refers to an initial remote problem determination (PD) or problem source identification (PSI) activity on a customer's service request that is performed by technical support personnel.