14th Finance Commission: Declaration of Service Level Standards Notification Format Name of the Municipal Commissioner/ Chief Name of the city/ULB State Postal Address with PIN code Phone & Fax nos Email id Executive Officer Kodungallur Secretary, Kodungallur Municipality, Kerala Sujith T.K. 0480-2802341 [email protected] Municipality Thrissur - 680 664 Water Supply Indicators Efficiency in Efficiency in collection of Coverage of Water Per Capita supply of Extent of metering of Extent of non Continuity of water Quality of water Cost recovery in water redressal of water supply related supply Connections water water connections revenue water supply supplied supply services customer complaints charges Benchmarks 100% 135 lpcd 100% 20% 24 hours 100% 80% 100% 90% Current (2017- Targets Current Targets Current Targets Current Targets Current Targets Current Targets Current Targets Current Targets (2018- Current Targets (2018- 18) (2018-19) (2017-18) (2018-19) (2017-18) (2018-19) (2017-18) (2018-19) (2017-18) (2018-19) (2017-18) (2018-19) (2017-18) (2018-19) (2017-18) 19) (2017-18) 19) 98.41% 1.59% 40-70 70 0% 0% 0% 0% 12 12 100% 100% 80% 90% 0% 0% 0% 0% Sewage Management (Sewerage and Sanitation) Collection efficiency Extent of reuse and Efficiency in Coverage of sewage Adequacy of sewage Quality of sewage Extent of cost recovery Efficiency in collection of Coverage of Toilets of the sewage recycling of treated redressal of network services treatment capacity treatment in sewage management sewage charges network sewage customer complaints Benchmarks 100% 100% 100% 100% 100% 20% 80% 100% 90% Current (2017- Targets Current Targets Current Targets Current Targets Current Targets Current Targets Current Targets Current Targets (2018- Current Targets (2018- 18) (2018-19) (2017-18) (2018-19) (2017-18) (2018-19) (2017-18) (2018-19) (2017-18) (2018-19) (2017-18) (2018-19) (2017-18) (2018-19) (2017-18) 19) (2017-18) 19) 0% 00%000000000000 0 0 0 Solid waste Management indicator Efficiency of Extent of Household level Extent of municipal Extent of scientific Efficiency in Extent of cost collection of segregation of Efficiency in collection coverage of solid waste solid waste disposal of municipal redressal of recovery in SWM municipal solid municipal solid of SWM charges management services recovered solid waste customer complaints services waste waste Benchmarks 100% 100% 100% 80% 100% 80% 100% 90% Current (2017- Targets Current Targets Current Targets Current Targets Current Targets Current Targets Current Targets Current Targets (2018- 18) (2018-19) (2017-18) (2018-19) (2017-18) (2018-19) (2017-18) (2018-19) (2017-18) (2018-19) (2017-18) (2018-19) (2017-18) (2018-19) (2017-18) 19) 60% 90% 60% 80% 60% 80% 30% 50% 70% 80% 50% 60% 50% 75% 40% 60% Storm Water Drainage Indicators Coverage of storm water drainage network Incidence of Water logging/flooding Benchmarks 100% 0 numbers Current (2017-18) Targets (2018-19) Current (2017-18) Targets (2018-19) 60% 80% 3 0 (sd/-) Secretary Kodungallur Municipality.