Our Values and Ethics at Work Training Course 1 April 2008 Our Values and Ethics at Work ...................................................................................... 1 Training Course ................................................................................................................ 1 Our Values and Ethics at Work ...................................................................................... 5 About This Course ........................................................................................................ 5 Course Structure.......................................................................................................... 6 Glossary Terms ........................................................................................................... 7 Getting Credit.............................................................................................................. 8 Corporate Responsibility Program ............................................................................. 9 Introduction and Objectives...................................................................................... 10 Catholic Health Initiatives Framework..................................................................... 11 Definition and Goals................................................................................................. 12 Standards of Conduct................................................................................................ 13 Fraud, Abuse and the False Claims Act.................................................................... 15 Fraud, Abuse and the False Claims Act (Cont.) ....................................................... 16 CHI’s Reporting Process........................................................................................... 17 Responsibilities of Employees and Management ..................................................... 19 Scenarios................................................................................................................... 20 Gifts and Gratuities............................................................................................... 21 I Need to Know..................................................................................................... 22 Poor Documentation ............................................................................................. 23 Summary................................................................................................................... 24 Reverence..................................................................................................................... 25 Introduction and Objectives...................................................................................... 26 Definition and Attributes .......................................................................................... 27 Definition and Attributes (Cont.).............................................................................. 28 Examples of Reverence............................................................................................. 29 Diversity................................................................................................................ 30 Collaborative Spirit............................................................................................... 31 Spirituality............................................................................................................. 32 Stewardship........................................................................................................... 33 Personalizing Reverence........................................................................................... 34 Ponder Point #1..................................................................................................... 35 Ponder Point #2..................................................................................................... 36 Ponder Point #3..................................................................................................... 37 Reverence Quiz......................................................................................................... 38 Practice Quiz: Reverence Quiz ............................................................................. 39 Summary................................................................................................................... 41 Integrity ....................................................................................................................... 42 Introduction and Objectives...................................................................................... 43 Definition and Attributes .......................................................................................... 44 Examples of Integrity................................................................................................ 46 Open Communication ........................................................................................... 47 2 April 2008 Ethics Integration.................................................................................................. 48 Humility ................................................................................................................ 49 Personalizing Integrity.............................................................................................. 50 Ponder Point #1..................................................................................................... 51 Ponder Point #2..................................................................................................... 52 Integrity Quiz............................................................................................................ 53 Practice Quiz: Integrity Quiz ................................................................................ 54 Summary................................................................................................................... 56 Compassion.................................................................................................................. 57 Introduction and Objectives...................................................................................... 58 Definition and Attributes .......................................................................................... 59 Examples of Compassion.......................................................................................... 60 Common Good...................................................................................................... 61 Holistic Approach ................................................................................................. 62 Sensitivity ............................................................................................................. 63 Advocacy .............................................................................................................. 64 Personalizing Compassion........................................................................................ 65 Ponder Point #1..................................................................................................... 66 Ponder Point #2..................................................................................................... 67 Ponder Point #3..................................................................................................... 68 Compassion Quiz...................................................................................................... 69 Practice Quiz: Compassion Quiz .......................................................................... 70 Summary................................................................................................................... 72 Excellence..................................................................................................................... 73 Introduction and Objectives...................................................................................... 74 Definition and Attributes .......................................................................................... 75 Examples of Excellence............................................................................................ 76 Strategic Focus...................................................................................................... 77 Accountability....................................................................................................... 78 Continuous Improvement...................................................................................... 79 Leaning Organization............................................................................................ 80 Innovation ............................................................................................................. 81 Personalizing Excellence .......................................................................................... 82 Ponder Point #1..................................................................................................... 83 Ponder Point #2..................................................................................................... 84 Ponder Point #3..................................................................................................... 85 Scenario..................................................................................................................... 86 Full Admissions Waiting Area ............................................................................