Statement of Objectives 1) Speed and Location of Service: Obtain non-CAC restricted, Commercial High Speed Internet that will deliver to the following facilities: 60 OG: a) 60th Operations Support Squadron/OSS One Stop, 401 Burgan Blvd, Bldg. 4, Travis AFB, CA 94535 b) 6th Air Refueling Squadron, 585 Hickam Ave, Bldg. 181 (Upstairs), Travis AFB, CA 94535 c) 9th Air Refueling Squadron, 515 Hickam Ave, Bldg. 187, Travis AFB, CA 94535 d) 21st Airlift Squadron, 202 V. St, Bldg. 859, Travis AFB, CA 94535 e) 22nd Airlift Squadron, 170 Ragsdale St, Bldg. 836, Travis AFB, CA 94535 f) 60th Operations Group, 611 E. St, Bldg. 50, Travis AFB, CA 94535 g) KC-10 Formal Training Unit, 750 E. St, Bldg. 1212, Travis AFB, CA 94535 h) 60 Aeromedical Evacuation Squadron 561 Waldron St, Bldg. 241, Travis AFB, CA 94535. • Phoenix Spark is co-located with 60 Aeromedical Evacuation Squadron in building 241. Until further notice, connection for 60 AMW Phoenix Spark and 60 Aeromedical Evacuation Squadron is to be combined into one. 60 AMW WSA: i) 60 AMW Phoenix Spark 581 Waldron St, Bldg. 241, H-Bay Travis AFB, CA 94535. • Phoenix Spark is co-located with 60 Aeromedical Evacuation Squadron in building 241. Until further notice, connection for 60 AMW Phoenix Spark and 60 Aeromedical Evacuation Squadron is to be combined into one. Both: AC Dual-Band Wi-Fi in both the 2.4 Ghz & 5 Ghz ranges with no less than: a) 200 Mbps download speed shared between all access points with the ability to increase to 500 Mbps as needed without further installation fees b) 20 Mbps upload speed c) Must be able to download 13-23 Gb within 30 minutes For up to 30 users at one time, per facility, to support AMC’s vision of MAF crews operating at remote locations across the globe. These aircrews require immediate access to constantly updated, intuitively customizable, real-time, mission-relevant information. Real World Example of Objective: The increased breadth and depth of AMC’s Electronic Flight Bag (EFB) initiative renders the device an all-encompassing tool for mission execution. As MAF aircrew users utilize their EFB for mission planning, T.O. reference and for Flight Information Publications during all phases of flight, the demand for large crews to leverage required aeronautical data from facilities in the 60th Operations Group has surged. Aircrews require the ability to connect as many as 30 devices to Wi-Fi and update applicable mission data while adhering to the 60th Air Mobility Wing’s Schedule of Execution (SOE). 2) Bandwidth of Service: The Commercial High-Speed Internet service provided should ensure that no less than 30 internet enabled devices in each facility, can at any given time, without interruption or signal degradation, simultaneously leverage the Wi-Fi for downloading and updating Electronic Flight Bag (EFB) files and applications. Real World Example of Objective: During mission planning and execution multiple crews of up to 30 individuals should be able to connect to and download flight publications and application data files over Wi-Fi at their respective squadrons. Mobile Device Management is a comprehensive Electronic Flight Bag (EFB) management service provided through DISA for aircrews. As such, in accordance with DISA policy, aircrew members must have access to WPA2 encrypted Wi-Fi to “Check-In” their device before missions. Additionally, aircrew members are required to download electronic flight information publications (eFLIP), Moving Maps and Giant Reports that typically exceed 13 GB in file size and are in .zip or .pdf format. This does not include loading standby cycles which require 10 GB. Ideally, in a realistic scenario, multiple aircrew members at the different locations listed above should be able to download 13-23 GB of data in a timely manner with zero connectivity issues. 3) Management of Service: The service and/or equipment provided should include integration of a hardware and/or software management solution for each facility where local administrators can: a) Control internet website accessibility on all gigabit, and 2.4 Ghz and 5 Ghz Wi-Fi ranges via encryption passwords, and “terms of use” screens b) Control the names of each SSID c) Control internet website content filtering of users once connected Real World Example of Objective: Someone not associated with the 60 OG cannot walk into one of the Wi-Fi enabled buildings, connect to Wi-Fi and browse the internet. The internet connection is FOUO. Once connected custodians should be able to remove users due to inactivity or determine unusual activity such as a user using a high amount of bandwidth for an extended amount of time. 4) Development, Installation and Maintenance of Service: The service and/or equipment, hardware and software provided should include for the duration of the contract: a) The 60th Communications Squadron has allowed the use of unused fiber lines in all the facilities listed above. Coordination will be made with the 60th Communication Squadron Infrastructure Department for all use of unused military fiber at any of the above locations. b) Collaborative site visit development of approved plans with diagrams for all facilities detailing all installation and on-going power requirements, connections, placement of all equipment, routing of cables, and/or anything requiring changes to the physical structure of any facility in consultation with the 60th Operations Group, 60th Communication Squadron, 60th Civil Engineering Squadron, and other agency personnel as required. c) Collaborative site visit development of approved coverage maps for all 2.4 Ghz and 5 Ghz AC Wi-Fi signals, SSIDs and access points in all facilities detailing placement of all routers and/or access points, repeaters, antennas and other wireless considerations in consultation with 60th Operations Group, 60th Communication Squadron, 60th Civil Engineering Squadron and other agency personnel as required. d) Full installation, set-up and configuration of the internet service and all equipment, hardware and software according to the approved facility diagrams and coverage maps. A test run of the connection must be provided upon installation. e) Ongoing preventative maintenance of all equipment, hardware and software as required. 5) Customer Support of Service: The service and/or equipment, hardware and software provided should include for the duration of the contract per support issue as needed: a) Initial verbal instruction with physical demonstration if required on the use of the service and all equipment, hardware and/or software employed to deliver the required service. b) On-demand customer and/or technical support as required within 24 hours of initial customer notification of an issue with the required service. c) On-site customer and/or technical support if required within 48 hours of initial customer notification of an issue with the required service. d) Complete replacement and installation with verbal and physical instruction on the use of any identified inoperable equipment and/or hardware software failure if required within 72 hours of initial customer notification of an issue with the required service. e) Complete restoration of any loss or diminished capability of required service for any reason within the control/scope of the contract/contractor within 72 hours of initial customer notification or within 48 hours if the loss or diminished capability was not a result of equipment, hardware and/or software failure that had to be physically replaced. f) All service call appointment pricing should be standardized to avoid fluctuation from issue to issue. .