BBI CORPORATE PLAN 2020/21 TO 2024/25 Corporate Plan for FY2021/22 – 2024/25 OFFICIAL SIGN-OFF It is hereby certified that in preparation of the document, the following was undertaken: 1. The Management Team of BBI under the guidance of the Board formulated the Strategy; 2. All relevant policies, legislation and other mandates for which the BBI is responsible were considered; and 3. The strategy accurately reflects the strategic outcome-oriented goals and objectives which BBI will endeavour to achieve over the financial period 2020/21–24/25. COMPILED BY: Ms Motlatso Okine Manager: PIME Date RECOMMENDED BY: Mr Andrew Matseke Date Chair of EXCO APPROVED BY: Mr Mandla Ngcobo Date Chairperson of the Board P a g e | 1 Corporate Plan for FY2021/22 – 2024/25 TABLE OF CONTENTS Official Sign-Off ............................................................................................................................................... 1 Table of Contents ............................................................................................................................................ 2 Annexures ........................................................................................................................................................ 3 Table of Figures ............................................................................................................................................... 3 List of Tables .................................................................................................................................................... 4 Glossary of Terms ........................................................................................................................................... 5 Executive Summary ......................................................................................................................................... 8 1. Organisational Overview .................................................................................................................... 9 Introduction ........................................................................................................................................... 9 Regulatory Environment ....................................................................................................................... 9 Governance Framework ..................................................................................................................... 13 Description of Operations ................................................................................................................... 16 Products and Services ........................................................................................................................ 17 Customers ........................................................................................................................................... 19 2. Corporate Ethos ................................................................................................................................ 20 Vision .................................................................................................................................................. 20 Mission ................................................................................................................................................ 20 Values ................................................................................................................................................. 20 Critical Success Factors ..................................................................................................................... 20 3. Performance Review......................................................................................................................... 21 Five-Year Performance Review .......................................................................................................... 21 Intellectual Capital ............................................................................................................................... 21 Financial Capital ................................................................................................................................. 22 Manufactured Capital .......................................................................................................................... 22 Social and Relationship Capital .......................................................................................................... 27 Human Capital .................................................................................................................................... 27 Future Outlook .................................................................................................................................... 29 4. Environmental Analysis ................................................................................................................... 32 Regulatory Environment Amendments ............................................................................................... 32 Macro Environment Analysis .............................................................................................................. 33 Industry Analysis ................................................................................................................................. 36 SWOT Analysis ................................................................................................................................... 38 5. Corporate Strategy ........................................................................................................................... 40 Overview of Corporate Strategy ......................................................................................................... 40 Key Strategic Enablers ....................................................................................................................... 41 Focus Areas and Outcomes ............................................................................................................... 44 Strategy Map ....................................................................................................................................... 47 6. Key Performance Indicators (KPIS) ................................................................................................. 49 Five-Year Performance Plan .............................................................................................................. 49 Annual Performance Plan ................................................................................................................... 59 7. Strategic Priorities ............................................................................................................................ 64 Financial and Operational Sustainability............................................................................................. 64 Collaboration and Innovation with Other SOEs .................................................................................. 65 Stable Network .................................................................................................................................... 65 Regional Redundancy......................................................................................................................... 65 Customer Sales Support ..................................................................................................................... 65 Network Expansion and Fourth Industrial Revolution (4IR)......................................................... 65 Network Capacity Increase ................................................................................................................. 65 IP Transit ............................................................................................................................................. 65 Agile and Knowledgeable Workforce .................................................................................................. 65 P a g e | 2 Corporate Plan for FY2021/22 – 2024/25 8. Strategy Execution ........................................................................................................................... 67 Programmes and Sub-Programmes ................................................................................................... 67 9. Financial Plan .................................................................................................................................... 78 Income Statement ............................................................................................................................... 78 Balance Sheet ..................................................................................................................................... 78 Cash Flow Statement.......................................................................................................................... 79 Dividend Policy ................................................................................................................................... 80 Capital Expenditure and Investments ................................................................................................. 80 Valuation Analysis ............................................................................................................................... 81 Three-Year Borrowing Programme ....................................................................................................