ANNUAL REPORT 20 18 TABLE OF CONTENTS ABOUT THIS REPORT 1. YEAR IN REVIEW ....................................................................................................................4 The Rookwood General Cemeteries Reserve Trust (RGCRT) 2018 Annual 1.1 MESSAGE FROM THE ADMINISTRATOR .................................................................................... 6 Report provides information 1.2 MESSAGE FROM THE CHIEF EXECUTIVE OFFICER .................................................................... 8 pertaining to the Trust’s operational 1.3 MESSAGE FROM THE DIRECTOR OF CORPORATE SERVICES ................................................. 10 and fi nancial performance for the 2. ROOKWOOD CEMETERY IN PROFILE .................................................................................12 2017/18 fi nancial year. It complies with the legislative guidelines 3. OUR ORGANISATION IN PROFILE ......................................................................................14 established by Cemeteries and 3.1 OUR IDENTITY .......................................................................................................................... 14 Crematoria NSW (CCNSW) and NSW 3.2 OUR OFFICIAL RESPONSIBILITIES ............................................................................................ 14 Treasury. 3.3 OUR OPERATING ENVIRONMENT ........................................................................................... 15 3.4 ORGANISATIONAL STRUCTURE ............................................................................................... 16 All Annual Reports developed by 3.5 ADMINISTRATOR ..................................................................................................................... 17 RGCRT can be found on our website under Corporate Governance – 3.6 EXECUTIVE TEAM ..................................................................................................................... 18 www.rookwoodcemetery.com.au. 4. STRATEGIC PRIORITIES ........................................................................................................20 5. STRATEGIC PRIORITY 1........................................................................................................22 5.1 SERVICES .................................................................................................................................23 5.2 OPERATIONAL ACHIEVEMENTS .............................................................................................. 26 5.3 FINANCIAL MANAGEMENT .................................................................................................... 31 6. STRATEGIC PRIORITY 2........................................................................................................32 6.1 COMMITTEES ...........................................................................................................................33 6.2 GOVERNANCE PROCESSES .................................................................................................... 34 7. STRATEGIC PRIORITY 3........................................................................................................36 7.1 STAKEHOLDERS ........................................................................................................................ 37 7.2 PUBLIC STAKEHOLDER ENGAGEMENT .................................................................................... 38 7.3 COMMUNITY STAKEHOLDER ENGAGEMENT ......................................................................... 41 7.4 INDUSTRY STAKEHOLDER ENGAGEMENT ............................................................................... 43 8. STRATEGIC PRIORITY 4........................................................................................................44 8.1 WORKFORCE EQUITY AND DIVERSITY .................................................................................... 45 8.2 RECOGNISING EMPLOYEES .................................................................................................... 46 8.3 EMPLOYEE DEVELOPMENT ...................................................................................................... 47 8.4 WORK HEALTH AND SAFETY.................................................................................................... 48 9. STRATEGIC PRIORITY 5........................................................................................................50 9.1 STRATEGIC PLANNING ............................................................................................................ 51 9.2 EMPLOYEE ENGAGEMENT ...................................................................................................... 52 10. FINANCIAL INFORMATION.................................................................................................56 10.1 ADMINISTRATOR DECLARATION .......................................................................................... 56 10.2 INDEPENDENT AUDITOR’S REPORT ........................................................................................ 57 10.3 STATEMENT OF PROFIT OR LOSS AND OTHER COMPREHENSIVE INCOME ......................... 59 10.4 STATEMENT OF FINANCIAL POSITION .................................................................................. 60 Contact Details Primary Contact 10.5 STATEMENT OF CHANGES IN EQUITY ................................................................................... 61 PO Box 291, Lidcombe NSW 1825 George Simpson 10.6 STATEMENT OF CASH FLOWS ................................................................................................ 62 Hawthorne Avenue, Rookwood NSW 2141 Chief Executive Offi cer 10.7 NOTES TO AND FORMING PART OF THE FINANCIAL STATEMENTS ..................................... 63 02 8575 8100 11. DISCLOSURE INDEX ............................................................................................................90 www.rookwoodcemetery.com.au Hours of Operation 12. GLOSSARY ..........................................................................................................................94 Facebook - /RookwoodCemetery Monday to Friday 0730 – 1700 2 Saturday to Sunday 0900 – 1500 3 ABN 65 959 157 751 1. YEAR IN REVIEW COMMUNITIES SERVICED • Anglican • Estonian • Khmer • Methodist • Orthodox - Serbian • Armenian • German • Latvian • Muslim • Presbyterian • Assyrian • Greek • Lutheran • Non-Denominational • Public • Chinese • Indochinese • Mandean • Orthodox - Macedonian • Salvation Army • Druze • Jewish • Maori • Orthodox - Russian • Syrian • Ukrainian SERVICES • 2,064 interments conducted • 1,712 allotments sold • 1,418 monumental and inscription permits processed • 448 new monumental projects completed GOVERNANCE • 179 monuments repaired to address safety concerns • 107 historic monuments conserved and repaired, including WW1 soldier and nurse memorials • 6 Administrator meetings held • 22 conservation projects completed for external • 6 Audit and Risk Committee meetings held organisations • 4 Community Advisory Committee meetings held • 3 Heritage Advisory Committee meetings held • 2 Soil Committee meetings held DEVELOPMENTS • 11 new interment areas developed • 8 new infrastructure developments undertaken ENGAGEMENT INITIATIVES • 15 rejuvenation projects completed • 238 stakeholder meetings held • 22 stakeholder events held • 40 new stakeholder networks established • 35 public events held • 369 instances of media coverage • 5,649 new Facebook fans (total 23,800) • 1,259 new Instagram followers (total 4,503) FINANCIALS • 219,505 website visits • $1.6 million invested in capital expenditure to improve Rookwood and our services • $11 million surplus generated OUR PEOPLE 4 • 90 employees (27 female and 63 male) 5 • 511 employee development opportunities • 20 employee engagement events held • 10 employee newsletters distributed 1.1 MESSAGE FROM THE ADMINISTRATOR FINANCIAL POSITION Last fi nancial year (2016/17), I supported RGCRT to turn around a $1.2M defi cit to a $3.1M surplus, and this momentum has continued in 2017/18. BACKGROUND The Trust’s fi nancial results are testament to the journey the organisation has been on over the last two years. Financial targets have been achieved, which in turn has allowed the Trust to carry out major My appointment as Administrator of Rookwood General Cemeteries development projects and improve the services offered to communities. Reserve Trust (RGCRT) commenced in 2016, following the resignation of RGCRT’s former Chair and two Board Directors. Concerns were There has been a strong focus on improving investment capabilities and the pricing issues of the past raised by a number of community members into the Governance have been addressed, with community and government stakeholders involved in the implementation of the Trust and an independent investigation was conducted on of a fi ve-year pricing strategy. This strategy will ensure pricing is affordable for families, improve the behalf of the then Minister for Primary Industries, the Honourable Niall Trust’s fi nancial position and safeguard Rookwood’s perpetuity fund. Blair. As a result of this investigation, a number of recommendations were presented to the RGCRT Executive team and over the last two years I have worked with the Trust to address all areas of concern. INNOVATION As my tenure with the RGCRT comes to an end, I am pleased to RGCRT is now an organisation that is focused on innovation and over the last 12 months, a number of confi rm that RGCRT has transformed into a high performing and projects