Assertiveness and Self-Confidence Atlantic Speakers Bureau and Human Skills Development 980 Route 730, Scotch Ridge NB Canada E3L 5L2 or P.O. Box 55 Calais, ME USA 04619 1-506-465-0990 FAX: 1-506-465-0813 [email protected] [email protected] Atlantic Speakers Bureau and Human Skills Development Student Training Manual Training Materials Atlantic Speakers Bureau and Human Skills Development TABLE OF CONTENTS Module One: Getting Started .............................................................................................................4 Workshop Objectives ................................................................................................................................ 4 Module Two: What Does Self-Confidence Mean To You? ....................................................................5 What is Assertiveness? ............................................................................................................................. 5 What is Self-Confidence? .......................................................................................................................... 6 The Four Styles .......................................................................................................................................... 6 Case Study ................................................................................................................................................. 8 Module Two: Review Questions ................................................................................................................ 9 Module Three: Obstacles to Our Goals ............................................................................................. 10 Types of Negative Thinking ..................................................................................................................... 10 Case Study ............................................................................................................................................... 11 Personal Application ............................................................................................................................... 12 Case Study ............................................................................................................................................... 12 Module Three: Review Questions ........................................................................................................... 13 Module Four: Communication Skills ................................................................................................. 15 Listening and Hearing; They Aren’t the Same Thing .............................................................................. 15 Asking Questions .................................................................................................................................... 16 Body Language ....................................................................................................................................... 17 Case Study ............................................................................................................................................... 18 Module Four: Review Questions ............................................................................................................. 19 Module Five: The Importance of Goal Setting ................................................................................... 20 Why Goal Setting is Important ............................................................................................................... 20 Setting SMART Goals .............................................................................................................................. 21 Our Challenge to You .............................................................................................................................. 22 Atlantic Speakers Bureau and Human Skills Development Case Study ............................................................................................................................................... 22 Module Five: Review Questions .............................................................................................................. 23 Module Six: Feeling the Part ............................................................................................................. 24 Identifying Your Worth ........................................................................................................................... 24 Creating Positive Self-Talk ...................................................................................................................... 25 Identifying and Addressing Strengths and Weaknesses ......................................................................... 26 Case Study ............................................................................................................................................... 26 Module Six: Review Questions ................................................................................................................ 27 Module Seven: Looking the Part ....................................................................................................... 29 The Importance of Appearance .............................................................................................................. 29 The Role of Body Language .................................................................................................................... 29 First Impressions Count ........................................................................................................................... 30 Case Study ............................................................................................................................................... 31 Module Seven: Review Questions ........................................................................................................... 32 Module Eight: Sounding the Part ...................................................................................................... 33 It’s How You Say It .................................................................................................................................. 33 Sounding Confident................................................................................................................................. 34 Using “I” Messages ................................................................................................................................. 34 Case Study ............................................................................................................................................... 35 Module Eight: Review Questions ............................................................................................................ 36 Module Nine: Powerful Presentations .............................................................................................. 37 What to Do When You’re on the Spot .................................................................................................... 37 Using STAR to Make Your Case ............................................................................................................... 38 Case Study ............................................................................................................................................... 38 Module Nine: Review Questions ............................................................................................................. 39 Module Ten: Coping Techniques ....................................................................................................... 40 Atlantic Speakers Bureau and Human Skills Development Building Rapport ..................................................................................................................................... 40 Expressing Disagreement ....................................................................................................................... 41 Coming to Consensus .............................................................................................................................. 41 Case Study ............................................................................................................................................... 42 Module Ten: Review Questions .............................................................................................................. 43 Module Eleven: Dealing with Difficult Behavior ................................................................................ 44 Dealing with Difficult Situations ............................................................................................................. 44 Key Tactics .............................................................................................................................................. 45 Case Study ............................................................................................................................................... 46 Module Eleven: Review Questions .......................................................................................................... 47 Module Twelve: Wrapping Up .......................................................................................................... 49 Words from the Wise .............................................................................................................................