INCLUSION Project D3.3 Compilation of 51 case study profiles; overviews and in-depth investigations Version: 1.0 Author(s): Kristin Tovaas, Saydrina Govender & Ralf Brand (RUPPRECHT) Michele Masnata & Christian Melchiorre (SOFT) Andrea Lorenzini (MEM) Lidia Sala (MOSAIC) Sarah Brooke, Caitlin Cottrill & Steve Wright (UNIABDN) Ruud Van der Ploeg & Thomas Geier (EMTA) Pasquale Cancellara (POLIS) The sole responsibility for the content of this document lies with the authors. It does not necessarily reflect the opinion of the European Union. Neither the INEA nor the European Commission are responsible for any use that may be made of the information contained therein. Document Control Page Title Compilation of 50 case study profiles; overviews and in-depth investigations Editors Amelie Metze & Kristin Tovaas (Rupprecht Consult) Contributors R Nature PU Dissemination Level Version number 1.0 Planned Delivery Date 30 March 2019 Version date 02 May 2019 This report comprises 51 case studies (37 short overview cases, 4 hybrid cases encompassing several cases related to one solution type, and 10 longer in-depth cases) that examine organisational, technological and social innovations in public transport that have led to improved accessibility, inclusive mobility and Abstract equity in the prioritised areas by responding better to their specific needs and demographics/ socio-economic characteristics. These have been conducted through thorough desk research, and in some cases interviews and email correspondences with the people associated with the cases. Version Date Modified by Comments Integration of all contributions (case studies) received separately from June 2018 to January 2019. All case Kristin Tovaas (RUPPRECHT), studies have previously undergone 0.1 29.03.2019 contributions from all a rigorous internal peer review authors process. Content and language review. Draft version compiled. Final version released following 0.2 30.04.2019 Kristin Tovaas (RUPPRECHT) internal quality revision. Quality Review and release of final 1.0 02.05.2019 Michele Masnata (SOFTECO) version www.h2020-inclusion.eu 2 Contents 1 Introduction ........................................................................................................... 6 2 Navigation matrix and summary of cases ........................................................ 8 3 Payment and ticketing ........................................................................................ 19 Public Private Partnership car and ride sharing ................................................................. 19 Accessible ticket machines in Stockholm ............................................................................. 25 Free Municipal Public Transport in the Metropolitan Area of Piraeus Port City ......... 30 Disabled persons Freedom Pass ............................................................................................ 34 T2E - Transport to Employment.............................................................................................. 38 TaxiCard scheme ........................................................................................................................ 43 UK free public transport for the elderly ................................................................................ 46 Wheels2Work (W2W) scheme ................................................................................................. 51 4 New collective transport routes ....................................................................... 60 Bürgerbuses in NRW ................................................................................................................. 60 De Bij Bus ..................................................................................................................................... 69 De Witte Raaf (The white raven).............................................................................................. 76 Formentera Taxibus .................................................................................................................. 81 France le Busway ........................................................................................................................ 86 GO MOBIL .................................................................................................................................... 93 Mobuur neighbourhood service ............................................................................................ 99 Wensbus ("Wish bus") Limburg ............................................................................................ 109 5 Sharing schemes .............................................................................................. 116 AVIRA wheelchair-accessible car sharing .......................................................................... 116 CarSharing Pfaffenwinkel ...................................................................................................... 122 Die Mitfahrerbank (The Passenger Bench) ....................................................................... 128 Go Go Grandparent................................................................................................................ 134 GoKid Carpool app ................................................................................................................. 139 Haltetaxi Zeeland .................................................................................................................... 143 ITNCountry ................................................................................................................................ 149 RideAustin ................................................................................................................................. 153 RideshareKC's Guaranteed Ride Home programme ...................................................... 160 She Taxi ..................................................................................................................................... 165 www.h2020-inclusion.eu 3 Taxi-Scuola ................................................................................................................................ 171 Via (on demand ride share via app) .................................................................................... 176 6 Training & assistance ...................................................................................... 184 Disability Awareness Training for Transport Operator Staff ......................................... 184 Donostia - public transport for over 60s ........................................................................... 187 Manchester - travel training ................................................................................................. 192 Travel Buddy ............................................................................................................................. 198 7 Information provision & route planning ...................................................... 201 Aira app ..................................................................................................................................... 201 APP&Town Compagnon ........................................................................................................ 206 Barrier-free digital journey planner and travel assistance for disabled and elderly in Berlin 213 Be My Eyes app ........................................................................................................................ 218 Blue Badge/Safe Journey Card/Customer Injury Cards .................................................. 222 E-Paper ...................................................................................................................................... 226 Guidance for visually impaired and barrier free access at all stations/stops in Prague by 2025 ................................................................................................................................................ 229 Audio Atlas Project & Ways4Me ........................................................................................... 235 Route4U .................................................................................................................................... 241 SafetiPin (score) - My SafetiPin, SafetiPin Track, SafetiPin Nite ..................................... 252 Showing the way in Toulouse using pictograms .............................................................. 257 The Welcome Card ................................................................................................................. 264 Wher app .................................................................................................................................. 268 8 Design ................................................................................................................ 276 Krakow - more accessible public transport stops ........................................................... 276 Reading's 'Claret Spritzer' student bus .............................................................................. 286 Rennes wheelchair accessible public transport ............................................................... 292 9 Planning ............................................................................................................. 297 Gender mainstreaming in Vienna ....................................................................................... 297 KOLLA (Kollektivtrafik