IMUA P()LENISIA THE YOICE OF THE POLYNESIAN CULTURAL CENTER PnrsidENT's Mrssnqr Lester W.B. Moore "YEAR OF THE MANAGER' his pst year has b€en an imponant learning f They mer the majority oftheir objectivs period for PCC's Manegement Tearn. thrcugh undcrstanding arrd gaining matragemcnt The synery of rheir experiences has produced competency skills. positive dwelopment oftheir leadership skills rnd g. They managed wage and compensation programs penonal growth. Specifi cally: and met 900,6 ofthe Center's 1992-93 financial a. They were inrimatcly involvcd in the strategic The Managcmcnt Tlam of3l indi,idLals plonning process which resulted in wrhten mission consists ofsenior officers, division head: and srcrcmena for rheir divisions and deprnmenrs. depanment managers. h has been grati$ing ro b. Vriting asumptions for thek organiz.ztions of observe their growth, courage in implementing responsibiliry; identifring objcctives with spccifi c changa. and discovery oftheir crarive and Ie;rning action steps to address and climinatc weakncssa; abilities. cxploiting opponunities and addressing threats. tu our 30th Anniversarv year unfolds, we musr c. They organized and stmctur€d divisions and continue to emphasize the mission goals ofrhe depanments along funaional lines, according to C-enter. By following rhem, PCCwill tulfil1irs role as the d. They wrore up opcming expense budger ro rie premier cu.ltunl center in theworld where thc in wirh rheir plars and worked on capital expendkure per:ple ofthe world can visir ro experience r u-:quc budgets. spirit ofpeacc and harmony. e. They learncd to rcad and adjust their financial -As challenging and daunting as rhese usls have variance repons each month; monitored the been, never have I worked whh a group ofpcople performance oftheir objectives and strategies and who have responded to the challenge as oLrr made appropriate adjustmena. Management 'Iean has. I am so proud of them. 1993 OUTLINE s we progrcss through 1993, the plans we fie organization ofa search commitlee Ibr a initiatcd and the assumptions wc madc ovcr a new hub presidenl. The announcement of a ycar ago arc beginning 1o uDlold. We indicatcd ncu prcsiJcnt \Lill hc x vcry cri.i(irl dcc."ron drat i993 was going lo be a very dil'ficult year, bul bccausc tourism is thc most imporlant indLrstry wc are going to bc proactivc and loous much in our stalc. a cnlion ol alrrJcl,ng our ksfiiJin:r markcl, 3. Our productivity lcvcls musl increase. l. \ i.ilor io OJhu hr. droppcd by 8.o ; lrom a This will bc a dmc ofunprcccdcntcd year aso. Wc assumcd il would be cvcn. This lcamwork. Our lcams must incoryoralc thc h"d m edvcrrc cffcit un oJr.rttcnJ]ni( rn bcst talenl inside lhe Pollaesian Cullural February. Centcr and outside lalcnt. AI lhis timc I want 2. This nionth Hawaii Visilors Bureau announced to hank all who have made lhe Cenler the lhe resignalion ofPrcsidcnl Starilcy Hong and succcss it is. Prg€ 2 Prople ANd Evtrurs h^:,T;:,, CENTERPAYS "Manal," PCC's evening show work wholehearcedly in winning the TRIBUTETO DON HO At dinner, Moore presentcd Ho hearts of flawaii's visitors. with a Maori taiaha or spear "\fe should be like Don. \fe acknowledging his contributions to shorrld wear out fmm our efforrs Ho, Hawxii's most on Hawaii's tourist industry and the and not rust out," she said. familiar and legendary United Sates. He was also memorable day enteroiner, spent a recognized for his conrributions to at the Center with his 6mily last the worldwide renown of Polynesian month. entertainment. RAPU SHARES EASTER Responding to the honor ISI"{ND HISTORYAT extended him, Ho e<pressed BYU.H EVENT his appreciarion for rhe friendly and heartfeh ergio Rapu, PCC Cultural reception from Center Q r.) Developmenr Marager and employecs, He furrher Drector ofthe Institute for complimented the Center Polynesian Srudies, shared aspects of on its close relationship with the archaeological anthropological BYU-F{awaii. and environmental history of his "V4rile it is imponant native Easter Island with membcrs rhat thc Center teaches the of BYU-Hawaii's Women's world abor.rt Polynesia, it is Organiz-ation last monrh. more signiffcanc rhe Rapu, a former governor of university students are being Easter Island and noted educated about the world," archaeologist, described through a Ho said. slide presentation and lecture the Praising the Center for its salienr cultural achievements of in promoting the effom Polynesia's isolated eastern outpost. leadership of young people Describing the past decline of to serve in their firturc E:ster Island due to over-population Ho his communities, capped and environmenal degradation, remarks by singing one of Rapu reviewed the presenr srartrs of a of thc Dot Eo hat grca tiru uitb thc ppb his signature standards, "I'll Itand! ofTakti. the Rapanui people and their future fumember You". steps roward the new challenges of PCC Bard member Kalo the 2lst century He was accompanied by Fran Soukop paid a personal tribute to Kirk, Direccor ofActivities and Tour Ho, recalling the early days when Dcsk Sales for Outrigger Hotels she was a &ncer in his troupe. She which stages the Don Ho Show at thanked him for hi fatherly supporc Polynesian Palace. rhe and direction. Ho's day included a visit with "Through those years with you I Center President Les Moore, the was able to earn and save enough Pageanr of the Long Canoes, spccial money to bring all of my 6mily :anoe PCC islands, a tour ofthe from Tonga," Soukop said. dinnet in his honor in rhe Samoa In her remarla, Fran Kirk House and a performance Chief's of encouraged Centet employees to P"g. 3 Edironinl THE'WORTH OFA remember how motivating they can lightens one's spirit arrd COMPLIMENT be. We can always improve pcrformance during rhe day. leaming how to compliment others It must not be insincrre or more effectively. hollow. Ir requires an honesr As a rule most pmple seem to assessmcnt ofa skiJl, personality atk Twain, the great compliment a person's strongest trait, creative abil!ry or anitude American writer, once and most obvious point. But for which charms and delighrs the confessed he could live three weel$ compliments to be really hearer. on a compliment. appreciated, they should be The wonh ofa complimenr lies No matter who we are, we directed to a person's weatest point in the goodwill it genentes. The respond to the boosr of or whar thcy think are their Center needs rhe good* iii ofall complimcnrs. They serve as wcakest point. employecs, da-ily gr-resrs, ka.maaina catal).srs for improving employee Albcrt Einsrein shrugged off neighbors and oveners visirors. relations, customer satisfaction and compliments to do with his genius Goodwill will increase rhe scrvice. They make life sweeter, that revolutionized our idex ofthe mana ofthe Pollnesiarr Culrural more plearant and decidedly more universe. But he beamed if Center, and will result in the liveable. someone approved his violin Ccnter becoming a unique It is not that we are unfamiliar playing which was mediocre. "experience ofa liferime, every time with the power ofcompliments. A successful compliment a guest visits." lt's just that we fail to promotes self-confi dence and Employees w ir meals iD Gont ent hea k Page 4 ay.ecf,a<<n{aa ''LEGENDS IN Come and see incredible performances by Michael Jackson, Elvis PresleY, Marilyn Monroe, Roy Orbison, Madonna and The Blues Brothers A benefit concert for PCC's 30th Anniversary Reunion Committee .t Propk nnrd Everurs ;f:,,,,* HA\TAII'S FIRST IADY Zealand. Tokens ofaloha were lrer 2nd her at YISITS CENTER pre\€nted to Suest( each canoe lalding. She was greeted with chants, songs ald r vnne \7:rihee. wife of Hawaii dalces. L Covernor John W:ihee, After her visit, \Vaihee visited the Center last week with expressed her appreciariou flor friends. , dre wonde{ul welcotre and rlre She enjoyed lunch wirh PCC cordial, wamr reception. President Les Moorc along wirh She said she is looking special guests. forward to rerurling to dre Vaihee toured the PCC Cenrer to coJrost the Sterliog Islands ofPolynesia by canoe with Scholar Awards next monch orr a special wero presenracion in New KHNL-TV Seninr Vice Prcsideat Ddvid Hanenatt nnl. Haan;;i F;6t La4 Lmne \Y/aihe. MISS AMERICAN SAMOA: "CHARTING NE\7 ROADS, Ta alcosina Faiai. Miss the village ofVatia whcrc .F Amcrican Samoa 1991, thc men catch the fLrao, a charmed both Centcr guesrs rare whitc bird,' Faiai and employccs during a addcd. "ir{y special visit last week. Samoan herirage "l am pleased I was has gifted me and my people crowned Miss Arncrican with manv posirive qualitics Samoa while cmploycd by - friendliness, hospiraliry thc Public l7orks srrong family traditions and joyfully: Dcpartment of thc Civil living Iife Highway Division," Faiai "Changes will aJter thc said. face and spirit ofSamoa. "Roads are important to My hopc will be rhar ccrtain our division. Thcy rhings such as respecttul, rcprcsent acccss and supporrivc relations bctwccn convcniencc to all thc our old and young wonderlul scenic placcs of gencrations will alrvays my islands. remain as they are," shc said, "'fhe roads lcad to my "My visit ro thc Centcr homc villagc ofUtumea; was like spending time with Planr Point in Faga'alu; pcoplc I lovc back homc. "The Frcddy's Bcach in Fogagogo; guides wcre beaudful Mt. Alava; the friendly and hclpfuland the cliffs ofVaitogi, home of the performcrs wcll-trained and " shark and turde legend; and professional, Faivai said. Mi' Alwi fl Sa,non, Fdhuina Faiai, is tuchorud b7 Fijidns. Page 6 Peoplt ANd Everurs ELDER RICHARD G.