Front Cover 2 postal bulletin 22253 (2-26-09) Contents Contents USPS.COM WEEK — MARCH 23–27, 2009 . 3 POLICIES, PROCEDURES, AND FORMS UPDATES PULL-OUT INFORMATION Manuals Fraud Invalid Express Mail Corporate Account Numbers . 23 DMM Revision: Labeling List L801 Update . 43 Missing, Lost, or Stolen U.S. Money Order Forms . 25 DMM Revision: New Automation Requirements for Detached Addressed Labels. 44 Missing, Lost, or Stolen Canadian Money Order Forms . 30 DMM Revision: Accountable Mailpieces Allowed in Verifying U.S. Postal Service Money Orders . 33 Express Mail Reshipment Service and Priority Mail Counterfeit Canadian Money Order Forms . 33 Reshipment Service . 44 Toll-Free Number Available to Verify Canadian Money Correction: IMM Exhibit 123.61 . 45 Orders . 33 IMM Revision: International Money Transfer Services. 45 Other Information Handbooks Overseas Military/Diplomatic Mail . 34 Handbook F-101 Revision: New Functionality for POS Missing Children Posters. 39 ONE Offices — Bad Check File Integration Into POS. 47 Forms Revised PS Form 1778, Dog/Animal Warning Card . 48 Postal Bulletin Index Annual Index. PB 22251 (1-29-09) ORGANIZATION INFORMATION Address Management Post Office Changes . 50 Finance Forever stamp Household Diary Study . 51 Mailing and Shipping Services Mail Alert . 52 Centralized Claims Process — Date Change . 53 Philately Stamp Stock Items Withdrawn From Regular Sale and From Sale at Philatelic Centers. 53 Announcement 09-C: 2009 Stamps and Postal Stationery. 54 Tracking Civil Rights Pioneers Stamps . 56 Pictorial Postmarks Announcement . 57 How to Order the First Day of Issue Digital Color or Traditional Postmarks . 61 Retail USPS National Emergency Hotline All IRT and Debit/Credit Card Offices: Setting Clocks Is your facility operating? Call 888-363-7462 for Daylight Saving Time . 62 Supply Management USPS Headquarters Managers and Field Installation Heads: Semi-Annual Capital Property Reviews . 63 Ordering Information: Following is the list of postal stock numbers (PSNs) to use when ordering copies of the Postal Bulletin from the MDC: PB 22253: 7690-12-000-5552 PB 22245: 7690-10-000-6461 PB 22237: 7690-10-000-6453 PB 22230: 7690-10-000-6446 PB 22252: 7690-12-000-5551 PB 22244: 7690-10-000-6460 PB 22236: 7690-10-000-6452 PB 22229: 7690-10-000-6445 PB 22251: 7690-10-000-6467 PB 22243: 7690-10-000-6459 PB 22235: 7690-10-000-6451 PB 22228: 7690-10-000-6444 PB 22250: 7690-10-000-6466 PB 22242: 7690-10-000-6458 PB 22234: 7690-10-000-6450 PB 22227: 7690-10-000-6443 PB 22249: 7690-10-000-6465 PB 22241: 7690-10-000-6457 PB 22233: 7690-10-000-6449 PB 22226: 7690-10-000-6442 PB 22248: 7690-10-000-6464 PB 22240: 7690-10-000-6456 PB 22232: 7690-10-000-6448 PB 22225: 7690-10-000-6441 PB 22247: 7690-10-000-6463 PB 22239: 7690-10-000-6455 PB 22231: 7690-10-000-6447 PB 22224: 7690-09-000-9375 PB 22246: 7690-10-000-6462 PB 22238: 7690-10-000-6454 PB 22230A: 7690-10-000-8803 PB 22223: 7690-09-000-9374 Also on the Web at www.usps.com/cpim/ftp/bulletin/pb.htm USPS.com Week — March 23–27, 2009 postal bulletin 22253 (2-26-09) 3 TransmittalUSPS.com Week Letter — March 23–27, 2009 4 postal bulletin 22253 (2-26-09) USPS.com Week — March 23–27, 2009 Contents Transmittal Letter . 3 Focus on Business and Let Your Desktop Deliver . 5 Letter to the Editor (request for coverage) . 7 Service Talk: USPS.com Week — March 23–27, 2009 . 7 USPS.com: Focus on Business and Let Your Desktop Deliver Fact Sheet . 8 Click-N-Ship Service Fact Sheet . 9 Carrier Pickup: Free Pickup Saves a Trip to the Post Office Fact Sheet . 10 Direct Mail: It’s Easy and Cost Effective Fact Sheet . 11 Domestic Shipping: No One Visits More Domestic Doors Than USPS Fact Sheet . 12 International Shipping: We Have the Services You Need at Your Fingertips Fact Sheet. 13 Locate USPS Services Fact Sheet . 14 Manage Your Mail: Change Your Address, Put Your Mail on Hold, Schedule a Redelivery, Forward Your Mail Fact Sheet . 15 PO Boxes Online: Easily Find a New PO Box or Manage an Existing PO Box Fact Sheet . 16 PC Postage: Mailing and Shipping Solutions Fact Sheet. 17 Customized Postage: Turn Your Favorite Moments Into Postage Fact Sheet. 18 Events Guide: Helpful Hints for Off-Site Events . 19 USPS.com Week — March 23–27, 2009 postal bulletin 22253 (2-26-09) 5 Focus on Business and Let Your Desktop USPS.com Week activities to meet the needs of their Deliver customers — for example, publicize and host lobby demonstrations, place information in local newspapers, Overview make presentations at civic or business gatherings, or call Business waits for no one. Now the Postal Service™ has on key business mailers to show them how to use the more ways than ever to help business customers keep up. website. Review this kit, go to www.usps.com to become USPS.com® has more than 1 million visits each day. Our familiar with the website, and then get ready for USPS.com customers have discovered that it’s easy to meet all their Week. Show our customers how easy it is to do business shipping needs without leaving their home or office. with us online. March 23–27, 2009, the Postal Service™ will host What’s Inside USPS.com Week in select Post Offices across the country This kit includes a variety of tools for planning activities to reach out to customers and let them know they can man- and events for USPS.com Week: age their mail, buy postage, order supplies, and ship and Publicity ideas. track packages, all with just a few clicks on USPS.com. Key messages. To help make the week successful, please review this kit, go to www.usps.com to get familiar with navigating the Letter to the editor (request for coverage). website, and then get ready for USPS.com Week. Millions Service talk. of customers have discovered they can use USPS.com to Fact sheets. do some of the following things: Events guide. Pay postage and print labels. Sign-in sheet. Request Free Package Pickup. All advertising elements for USPS.com Week are avail- Ship domestically and globally. able on Message Maker 4. To order these elements on Track packages and confirm deliveries. Message Maker 4, go to https://messagemaker.biz. If you do not have access to Message Maker 4, please contact Compare postage rates. your district customer relations manager for assistance. If Add insurance. you missed the opportunity to order invitations in time for File a domestic insurance claim online. an event during March 23–27, don’t worry. Simply set up a Order free, eco-friendly packaging. demonstration in your lobby and educate your customers. Create and send Direct Mail. Don’t forget to document your activity in Business Connect™. Design customized postage. USPS.com Week puts you in a great position to deliver Look up a ZIP™ Code. some of our most convenient, easy-to-use solutions to Locate and rent a PO Box. your small business customers just in time for tax day and Find a nearby Post Office™. for the busy spring mailing season, which includes Get stamps delivered. Mother’s Day, graduations, weddings, anniversaries, and Manage mail. Father’s Day. So start planning activities now. ® Obtain a Business Reply Mail permit. The field Public Affairs and Communications managers listed below can assist you in maximizing your publicity This publicity kit equips postmasters, communications opportunities. Please contact them at least a week in program specialists, and customer relations coordinators advance of your event: to promote the easy-to-use tools of USPS.com to customers in their communities. They can tailor the Area Contact Telephone E-Mail Capital Metro Deborah Yackley 301-548-1465 [email protected] Eastern Paul Smith 215-931-5054 [email protected] Great Lakes Jim Mruk 630-539-6565 [email protected] New York Metro Monica Hand 718-321-5756 [email protected] Northeast Debra Hawkins 860-285-7265 [email protected] Pacific Don Smeraldi 858-674-3149 [email protected] Southeast Larry Dingman 901-747-7544 [email protected] Southwest Earl Artis 214-819-8704 [email protected] Western Teresa Rudkin 303-313-5130 [email protected] 6 postal bulletin 22253 (2-26-09) USPS.com Week — March 23–27, 2009 Publicity Ideas Community Organizations to Contact Host an event in your lobby. Postal Customer Council (PCC) Provide refreshments and conduct demonstrations www.usps.com/nationalpcc showing customers how easy it is to use USPS.com. Business Network International (BNI) Explain how using our online services will save them www.bni.com time because they can go online instead of making a 800-825-8286 trip to the Post Office. Chamber of Commerce Contact local colleges and universities to suggest a www.uschamber.com demonstration of our online services. Our electronic 800-638-6582 initiatives should be very useful to their administra- Jaycees tion and small business center, as well as for their www.usjaycees.org students. 800-JAYCEES (800-529-2337) Take advantage of the advertising materials now Kiwanis Club available for order in Message Maker 4. (Contact www.kiwanis.org your district customer relations manager for 317-875-8755 assistance). Lions Club Contact consumer and small business reporters in www.lionsclub.org your local area and offer to demonstrate the suite of 630-571-5466 services featured on USPS.com for consumers and Rotary Club small business owners.