2 | Page Table of Contents Chapter 1 ‐ Overview of Transit Services ............................................ 6 History ....................................................................................................................................................................... 6 Governance ............................................................................................................................................................... 7 Organizational Structure ........................................................................................................................................... 7 Transit Services Provided and Area Served ............................................................................................................... 8 Fare Structure ............................................................................................................................................................ 9 Revenue Fleet .......................................................................................................................................................... 12 Existing Facilities ..................................................................................................................................................... 13 Chapter 2 ‐ Goals, Objectives, and Standards.................................... 15 Introduction ............................................................................................................................................................ 15 Process for Establishing, Reviewing, and Updating Goals, Objectives, and Standards ........................................... 15 Changes from the FY 2012‐21 SRTP ........................................................................................................................ 15 CityBus Goals and Objectives .................................................................................................................................. 17 Performance Measures and Service Standards....................................................................................................... 19 Title VI Service Standards and Policies .................................................................................................................... 24 Principles of Transit Service Design ......................................................................................................................... 25 Chapter 3 ‐ Service and System Evaluation ....................................... 29 Overview of Fixed Route Service ............................................................................................................................. 29 Recent Changes to the System ................................................................................................................................ 31 Current Service Hours and Headways ..................................................................................................................... 32 Partnerships and Connection to Regional Transit Provider .................................................................................... 34 CityBus Fixed Route Performance for FY 14/15 ...................................................................................................... 36 Systemwide Trends ................................................................................................................................................. 41 Deviated Fixed Route Service ‐ Oakmont Shuttle ................................................................................................... 49 Overview of ADA Paratransit Service ...................................................................................................................... 50 ADA Paratransit Service Performance for FY 14/15 ................................................................................................ 51 Community‐based Transportation Planning Program............................................................................................. 56 Title VI Report and Analysis ..................................................................................................................................... 57 Triennial Review ...................................................................................................................................................... 58 3 | Page Chapter 4 ‐ Financial Plan ................................................................. 64 Introduction ............................................................................................................................................................ 64 Challenges to CityBus and Santa Rosa Paratransit Funding .................................................................................... 64 Operating Budget .................................................................................................................................................... 65 Operating Revenues ................................................................................................................................................ 69 FARE POLICY CHANGES ........................................................................................................................................... 69 Capital Funding and Improvement Program ........................................................................................................... 71 Vehicle Requirements ............................................................................................................................................. 73 Fixed Route Bus Replacement ................................................................................................................................. 73 Paratransit Bus Replacement .................................................................................................................................. 73 Non‐revenue Vehicle Replacement ......................................................................................................................... 74 Bus Stop Improvement Program ............................................................................................................................. 75 Miscellaneous Equipment Capital Project ............................................................................................................... 75 Implementation of Phase II of Reimagining CityBus ............................................................................................... 75 Conclusion ............................................................................................................................................................... 76 Chapter 5 ‐ Operational Plan ............................................................ 77 Introduction ............................................................................................................................................................ 77 Planned Service Levels ............................................................................................................................................ 77 Fixed Route Service Plan—Phase I (FY 2016‐17) ..................................................................................................... 79 Fixed Route Service Plan—Phase II ......................................................................................................................... 96 Short Range Transit Plan Joint Appendix ........................................ 106 Introduction .......................................................................................................................................................... 106 Existing and Ongoing Coordination Efforts ........................................................................................................... 106 Future Coordination Initiatives ............................................................................................................................. 115 Conclusion ............................................................................................................................................................. 118 4 | Page City of Santa Rosa CityBus Short Range Transit Plan 2016 – 2025 Approved by: The Santa Rosa City Council Date: Prepared by: City of Santa Rosa Transportation and Public Works – Transit Division CityBus 100 Santa Rosa Avenue – Room 6 Santa Rosa, CA 95404 Federal transportation statutes require that the Metropolitan Transportation Commission (MTC), in partnership with state and local agencies, develop and periodically update a long‐ range Regional Transportation Plan (RTP), and a Transportation Improvement Program (TIP) which implements the RTP by programming federal funds to transportation projects contained in the RTP. In order to effectively execute these planning and programming responsibilities, MTC requires that each transit operator in its region receiving federal funding through the TIP, prepare, adopt, and submit to the MTC a Short Range Transit Plan (SRTP). The Service Plan proposed in the FY 2016‐2025 SRTP is drawn from the CityBus Comprehensive Operations Analysis (Reimagining CityBus) currently being completed in parallel with the FY 2016‐2025 SRTP. The SRTP Operational Plan is consistent with the Reimagining CityBus Service Plan. 5 | Page CHAPTER 1 ‐ OVERVIEW OF TRANSIT SERVICES HISTORY CityBus began service in 1958. At that time, it was known as the “Santa Rosa Municipal