FREEJO FRANCIS Thandassery House, Kaduppassery Post, Thrissur District, Kerala 680683 - INDIA [email protected] | +91 9995 8888 50 OBJECTIVE Looking for a Senior level role in Information and Communication Technology domain whereas my entire experience can utilize for an organizations business goal through technology-driven functionality. EXECUTIVE PROFILE Seasoned Professional : Over 20 years of experience leading Technology function for large organizations, driving change in a performance driven culture, and influencing various levels of management across business and staff Global Experience : Proven ability to lead and collaborate while working in culturally diverse environments to deliver transformational outcomes. Experience includes having worked across countries like UAE, Uganda & Tanzania Strategic Planning & Execution: Quantitative/qualitative analysis skills that lend insight to highly ambiguous and sensitive business problems that result in measurable business results Operational Experience: Demonstrated competency in translating business issues into customer solutions by managing delivery of product or services and integrating with various internal and external delivery models Project & Team Management: Proven ability to drive consensus across diverse stakeholders, geographies, and functional areas to identify, prioritize, and design solutions for business challenges Budget Management: Proven ability at forecasting and managing a multi-million-dollar budget Leadership: Recognized for outstanding people leadership and driving change, led large teams, and developed talent Start-ups and BAU Operations: Rich experience in building start-ups (part of 6 assignments) as well as managing operations PROFESSIONAL EXPERIENCE FAVETECH MANAGING DIRECTOR CONSULTANCY Manage delivery of services to clients with a blended delivery model in form of Thrissur - Kerala, consulting, project executions, stakeholder management, technology strategies. Build INDIA a strong delivery team for clients across 12 lines of services (Service Operations–Desk, Jan 2019 - Present Technical Support, Change, Remote Desktop Support, Virtualization, Enterprise OS, Storage, Application Packaging, Network Operations, Data Centre & DR Support and Platform Support). Built and manage internal competency, technical strengthening, implementation of best practices for service deliveries, change management & IT projects. Collaborate with marketing and sales teams for presales, RFP response, client presentations, business development and project bidding. Integrating various services under a single delivery model driving efficiencies and reduction in cost of Infrastructure services. Professional Support for Clients / Organizations to create and maintain a strong Information Technology System Backbone to achieve their business goals by providing IT Consulting, Auditing, Planning, IT Infrastructure Governance, System Gap Analysis, Technical support, and Process Automation with minimum budget cost along with the industry leading practices and standards. Developed and overseeing SMART (specific, measurable, attainable, relevant, time-based) metrics for Information Technology deliverables. MANAPPURAM CHIEF MANAGER – IT (Infrastructure Head) FINANCE LTD Managed a team of architects, engineers, and consultants to provide services to Thrissur - Kerala, company’s aggressive growth plans. Played key role in the delivery of various projects INDIA related to Technology, SLA, planning & operations monitoring systems. Managed and Aug 2015 - Sep 2018 responsible SPOC for MAFIL’s entire IT Infrastructure setup including Data Center and DR Center (3400+ Branches across PAN India); Managed the technology budget (INR 1.2 Billion /Year). Managed and overseeing the activities of a group of IT Professional (120+) and their activities which includes BAU Operations, Service Delivery, SLA, Incident Management, Change Management, Project Management, Vendor Management, Governance, Performance Improvement, etc. Presenting Strategy plans and road maps to Management. In charge and responsible for all IT Infrastructure Service enhancement, Innovations, Project Commissioning, Statutory & Internal IT Auditing. TALENTEDGE SENIOR MANAGER – IT Mumbai, INDIA Consolidated internal IT functions into Central IT organization, preserving focus on Mar 2014 - July 2015 business unit needs while reducing costs by over 28% annually, consolidated various services under a single delivery model pinning down accountability, cost benefits and long-term contracts. Designed and implemented Call-Center Network besides being involved in the rollout of data & voice infrastructure and implementation for the business center. Build an IT Team across 9 locations with following services (Service Operations – Desk, Technical Support, Change, Remote Desktop Support, Virtualization, Call Centre Support, and various Platform Support). Managed delivery of services to clients with a blended delivery model in form of consulting, project executions, stakeholder management, technology strategies and expansion operations. Involved in architecture and implementation of various projects related to infrastructure, systems, and applications apart from integrating new technologies across offices in India. PIONEER ERP / MANAGER IT TANZANIA LTD Worked as an Enterprise Resource Planner for Pioneer Tanzania Ltd to manage office Dar Es Salaam - IT Infrastructure and current business enhancement. Meeting with NGO firms for TANZANIA Technology enhancements and helping them for creating IT Road maps and Dec 2011 - Dec 2013 supporting them for commissioning of various IT Projects and its service support deliverables. Consult and engage Tech heads to build and maintain their IT Infrastructure and recommend the suitable solution considering the technical requirement including VA, Auditing, IT Business Strategy and Process automation etc. Helping Clients to prepare Annual Budgets and implementation of new technology through concerned partners. CYBER BASE (U) MANAGER – IT LTD Defined the operational process and procedure for smooth business transitions. Kampala - UGANDA Played key role in the delivery of various projects related to back office Data/Voice, Jul 2009 - Nov 2011 quality monitoring, planning & operations. Initial research surveys and checklist, technical research including vendor liaisons, platform selection, application customization, Software licensing and tariff. Conducting IT Security audit for various Banks and Exchange houses. Brought in to advise and support MD on all aspects of IT and Systems Management with the objective of maximizing profitability. Vendor engagements and discussions for new product launch and extensive support towards project deployment and sign off. REDHA MANAGER - IT ALANSARI Head the IT Department for various IT based project commissioning. Handled 24+ EXCHANGE EST Money exchange Branches and its Data Network/Voice/Security related concerns. Dubai - UAE Planned and Designed the Data, Voice, Security (WAN, LAN, Security Alarms & Oct 2007 - Jun 2009 CCTV). Taking feedback from the Exchange house Managers and coordinating with the in-house Software Development team for software module update/modification. Provided isolated Network Setup for various external Agencies like Western Union / National Bond (UAE) PC's including RSA Connectivity. Defined the end-to-end process to be followed when deploying applications on a new corporate standard desktop based on thin Client Technology. Vendor Management and negotiation for IT related procurement. STREAM SR. NETWORK EXECUTIVE - IT (AM - IT) INTERNATIONAL Along with IT Team, Helped the organization for Planning, acquiring, deploying, and SERVICES integrating stream infrastructure with various client/s for their business process PRIVATE LTD migration for a smooth transition. Handled clients like Microsoft, Dell, AOL, HP, Mumbai - INDIA McAfee, and Gateway for their BAU IT operation. SPOC for implementing ISO Aug 2002 - Sep 2007 deployment. Escalating & interacting with business clients for technology requirements and attending conference calls on weekly basis to discuss various issues regarding the project. Systems, Server and Network device installation/configuration including Backup and documentation process. Coordinating with US/UK counterpart for Administration & daily report updates. CYBER BASE (U) SYSTEMS ADMINISTRATOR LTD Handled the hardware and software installation, building, configuring & troubleshooting Kampala - UGANDA Networks. Installing, configuring, and operating simple-routed LAN, Routed WAN, and Sep 2000 - Mar 2002 Switched LAN. Designing and implementing LAN as per client requirement. Optimizing WAN through Internet-access solutions that reduce Bandwidth and WAN Costs, using features such as filtering with Access-Lists, Bandwidth on Demand (BOD), and Dial on Demand. Controlling of development process, testing, and overseeing the installation of systems on site at the client’s premises. ACADEMIC QUALIFICATIONS Bachelor of Science - Mathematics (Chhatrapati Shahu Ji Maharaj University Kanpur – India) 3 Year Diploma in Electronics Engineering (Kerala Technical Institute Kerala, India) TECHNICAL SKILLS MCSE | CCNP | ITILv3 | Advanced Diploma in Computer Service Engineering PG Diploma in Computer Applications | PMP Trained | CEH Trained PERSONAL SKILLS A highly self-motivated Professional with hands on experience in IT Infrastructure Management, IT Service Delivery & Operations, IPC Management and SLA, IT Project Management (HW&SW). People and Process & Vendor Management, Internal Governance & Control, Audit & Compliance, End Customer Satisfaction, Data Analytics, Procurement Planning & Budgeting, Management Reporting, Cost Control, Operational & Compliance Risk Management, IT Asset Management, Escalations Management & IT Recruitment for more than 20 years in multi-disciplinary domains. Expertise in applying strong technical, interpersonal, and analytical skills to drive the Technology platform with a global mindset. .