Your Guide to the Tom Baker Cancer Centre Holy Cross Centre Peter Lougheed Centre Tom Baker Cancer Centre Peter Lougheed Holy Cross Centre Centre Cancer Patient Information My Health Care Team Medical Oncologist Radiation Oncologist Surgical Oncologist Other Physicians Primary Nurse Dietitian Social Worker Psychologist Other CancerControl Alberta uses a team approach to your healthcare. This means you may be cared for by a number of healthcare professionals after you choose a treatment plan. Welcome to the Tom Baker Cancer Centre A cancer diagnosis can be a difficult time for everyone involved. We want your first visit at the cancer centre to be as stress-free as possible. This guide will help answer questions like what you need to bring, where to park, what services are available and will give you other useful information. We, at CancerControl Alberta, want to provide you with the best care possible. We encourage you to ask your healthcare team any questions you may have and take advantage of available supports and classes so we can work together to achieve this goal. 1 Phone Numbers Tom Baker Cancer Centre and Holy Cross Centre If you have questions or concerns related to your chemotherapy treatment, call: Days 8:00 am - 4:00 pm Chemotherapy Symptoms 403-521-3735 Toll Free 1-866-238-3735 Evenings and Nights 4:00 pm - 8:00 am Foothills Hospital 403-944-1110 Ask for the cancer doctor on call Main Switchboard (Operator) ......................403-521-3723 Patient Registration and Appointments .......403-521-3722 Blood and Marrow Transplant Program .......403-521-3463 Cancer Library (Knowledge Centre) ............403-521-3765 Chemotherapy Appointments ...................... 403-521-3303 Chemotherapy Symptoms ........................... 403-521-3735 Out of Town Patients (toll free) .........1-866-238-3735 Clinical Ethics Service .. 403-943-2821 or 1-855-943-2821 Colposcopy (Betty Flagler Clinic, Holy Cross) .......403-698-8031 Diagnostic Imaging (Foothills Medical Centre) Radiology/X-ray (SSB) ........................ 403-944-1132 Nuclear Medicine and PET Scan ........403-944-1348 MRI ......................................................403-944-2520 2 Dietitians ......................................................403-521-3719 Drug Access Coordinator............................. 403-521-3656 Healing Arts (Arts in Medicine) .................... 403-521-3369 Laboratory Medicine ...................................403-944-1200 Medical Daycare Unit ............ see Chemotherapy Appointments Nutrition Services (Dietitians) .......................... see Dietitians Patient Relations Department...................1-855-550-2555 Pharmacy ....................................................403-521-3764 Psychosocial Oncology Psychology ..........................................403-355-3207 Social Work .........................................403-355-3207 Spiritual Care ......................................403-521-3352 Radiation Therapy .......................................403-521-3771 Rehabilitation Oncology...............................403-698-8169 (Occupational Therapy, Physical Therapy, Lymphedema) Release of Information ................................403-521-3314 Security........................................................403-944-3288 Toll-free Number (Chemotherapy Symptoms) . 1-866-238-3735 Volunteer Drivers (Canadian Cancer Society) . 1-800-263-6750 Peter Lougheed Centre Main Switchboard (Operator) ......................403-943-4555 Outpatient Hematology Specialty Clinic ......403-943-4592 After Hours - Emergency Only.....................403-943-4555 (If your doctor is based at the Peter Lougheed Centre, call this number for emergencies only and ask for the Hematologist on call) 3 Table of Contents 6 Tom Baker Cancer Centre Driving, Public Transportation ....................................6 Parking and map .....................................................7-8 Places to eat in the centre and where to stay ...........9 Floor Maps .........................................................12-17 What you will find (Departments) ...........................10 Blood and Marrow Transplant Chemotherapy (Medical Daycare) Clinics (Outpatients and Medical Daycare) Clinical Trials Unit Diagnostic Imaging (Xrays, CT, etc.) ............ 11 Laboratory Services Pharmacy Radiation Therapy .......................................18 Reception (Main) 19 Holy Cross Centre Parking and map ............................................ 19 & 21 Places to eat in the centre .....................................19 What you will find Main Building (2210 2nd St SW) ...................20 Pharmacy Rehabilitation Oncology.......................21 Family Medicine (2202 2nd St SW) ...............22 Psychosocial Oncology 23 Peter Lougheed Centre Parking and map .....................................................24 What you will find Floor Map ....................................................25 Outpatient Hematology and Treatment ........26 Laboratory Diagnostic Imaging Outpatient Pharmacy 4 Social Work .................................................27 Spiritual Care Inpatient Unit 38 28 Your First Visit A checklist of what to bring Arriving for your appointment ...................................29 29 Meeting Your Healthcare Team 31 Questions about your cancer care 32 Things to Know About Your Treatment Covering the costs of your cancer care Treatments ...............................................................33 Transportation during your treatment .......................34 What to bring to treatments and follow-up 35 Clinical and Support Services Available Dietitians Drug Access Coordinator Clinical Ethics Service Library / Knowledge Centre .....................................36 Healing Arts Interpreter Services Pharmacy Services ..................................................37 Psychosocial Oncology Rehabilitation Oncology Speech and Swallowing ..........................................38 Spiritual Care Volunteer Driver Program Volunteer Services ...................................................39 39 Cancer Education 41 Your Rights and Responsibilities 5 Tom Baker Cancer Centre Address 1331 29 St NW Calgary, AB T2N 4N2 Main Number 403-521-3723 Appointments and Registration 403-521-3722 After Hours You will get a number from your care team Driving We are attached to the Foothills Medical Centre, on the east side. It is on the corner of 16th Avenue and 29 Street NW. Public Transportation Call 403-262-1000 for information. Calgary Transit routes 20, 40, 91 and 419 will bring you to the centre. 6 Parking Parking for patients and visitors is available in Lot 1 and Lot 6. Wheelchair accessible spaces are in Lot 1 in front of the centre. 2 hour free parking is available on Toronto Crescent, across 29 Street to the east of the centre. Where can I get a parking pass? You can get weekly parking passes from the machines inside the entrance of the Tom Baker. If you want a monthly pass, you'll need to fill out a Parking Validation form and take it to the Foothills Parking office. Ask the nurses or clerks at the Cancer Centre for one of these forms. Parking Office Room 060, Women’s Health Centre/North Tower Foothills Medical Centre Business Hours: 8:00 am–4:00 pm Monday–Friday (closed on holidays) Phone: 403-944-1014 Parking rates apply 24 hours a day Are there patient drop off and pick up areas? There are 2 drop off and pickup areas at Tom Baker: • The main entrance (north side) • The back entrance (south side; Radiation Therapy entrance) 7 Tom Baker & Foothills Centre Parking Lot Map 8 Places to eat at the Tom Baker Cancer Centre The eateries are in the Foothills Medical Centre (FMC). • The Timberline cafeteria is on the ground floor of the FMC and is open Monday to Friday from 7:00 am– 3:00 pm. • The Garden Deli is on the main floor of the Special Services Building (attached to Tom Baker). It is open 6:30 am–10:00 pm (closes at 8:00 pm on Statutory holidays). • The Good Earth Cafe is in the Foothills Hospital Atrium between the main lobby and Emergency. It is open 24 hours a day. • Vending machines are on the ground floor around the corner from the main FMC elevators. • Volunteers also offer refreshments and cookies throughout the day in the treatment waiting areas at the Cancer Centre. Places to stay near the Cancer Centre If you live outside of the Calgary area and need a place to stay during your treatments, call the Foothills Medical Centre Patient Hostel at 403-944-1156 or pick up a copy of the booklet “How to Find Accommodation in Calgary” from the pamphlet racks. 9 What you will find (see maps pages 12–17) (departments in alphabetical order) Blood and Marrow Transplant Program 403-521-3463 • Located on the ground floor • Provides before and after transplant care for patients undergoing blood and marrow transplants Chemotherapy (Medical Day Care) • Located on the ground floor • Provides Intravenous (IV) chemotherapy treatment for patients and provides support to help you with any side effects you may have during treatment • Appointments and scheduling 403-521-3303 • Chemotherapy Symptoms 403-521-3735 or toll-free for out of town patients 1-866-238-3735 Clinics (Medical Day Care and Outpatients) 403-521-3735 • Located on the ground floor • There are 2 clinic areas at the Tom Baker where you will have your visit with the doctor, nurse and care team Clinical Trials Unit 403-521-3140 • Located on the basement floor • We do all phases of trials, including trials involving new drugs, vaccines, and treatment 10 • The clinical trials nurse coordinates