the collaborator-in-chief PG. 8 age and experience: is 65 the new 50? PG. 12 the korn/ferry institute briefings on talent BMW 7 Series Sheer www.bmw.com Driving Pleasure Behind Chile’s pg. 18 & Mining Miracle leadership Today’s Anxious Self pg. 58 The Chairman’s Job pg. 40 Where Innovation Runs Deep pg. 24 Brazil’s Cool Startup pg. 32 issue 6 Georgena Terry’s Long-Distance Ride pg. 66 FORGING THE WAY AHEAD. It’d take much more than wintry weather to subdue the thrill that comes from hitting the road in a BMW 740d equipped with BMW xDrive. This intelligent system delivers all the benefits of permanent all-wheel drive without compromising the incomparable feel that only rear-wheel drive can deliver. For enhanced driving stability, amazing handling and unrestrained driving pleasure. Whatever the weather. www.bmw.com/xdrive BMW xDRIVE – THE INTELLIGENT How Cirque du Soleil’s Q2. 2011 ALL-WHEEL DRIVE SYSTEM. Daniel Lamarre Sends In the Clowns pg. 46 Less emissions. More driving pleasure. BMW 740d xDrive fuel consumption: urban 8.8 l/100km, extra-urban: 5.9 l/100km, combined 7 l/100km; CO2 emissions: 183 g/km. Q2.2011 3513_F01_xDrive_BriefingsKornFerry_209,55x273,05.indd 1 12.01.2011 10:32:46 Custom Series Made in the USA Chief exeCutive offiCer Gary Burnison Chief marketing offiCer Michael Distefano 50m editor-in-Chief Joel Kurtzman Publisher Laurance Allen Creative direCtor Joannah Ralston com 3 s3d. s3 CirCulation direCtor Peter Pearsall tilu ti a Nau Na N marketing Coordinator Reonna Johnson g by erin e rend ren board of advisors Sergio Averbach Dennis Carey Robert McNabb Indranil Roy Michael Bekins Ana Dutra Byrne Mulrooney Jane Stevenson Stephen Bruyant-Langer Joe Griesedieck Alice Punch Anthony Vardy Cheryl Buxton Robert Hallagan Gary Reidy Contributing editors Chris Bergonzi Dan Gugler David Berreby Stephanie Mitchell Lawrence M. Fisher Glenn Rifkin Victoria Griffith Adrian Wooldridge This fi ne pedigree, MCA compliant yacht has 6 staterooms, an elevator, ample outdoor spaces, Zero Speed Stabilization, Hold at Anchor Positioning, and is also helicopter touch and go ready. Her interior is an Custom164’ (50m) Series open color palette for your interior designer. Christensen’s inhouse engineers have worked to ensure that all systems are robust, redundant and reliable. Nothing left to do but enjoy this incomparable motor yacht. The Korn/Ferry International Briefings on Talent and Leadership is published quarterly by the Korn/Ferry Institute. The Korn/Ferry Institute was founded to serve Turn Key / Fully Outfi tted - $ 36,000,000 USD as a premier global voice on a range of talent management and leadership issues. The Broker Protected Institute commissions, originates and publishes groundbreaking research utilizing Korn/ Ferry’s unparalleled expertise in executive recruitment and talent development combined with its preeminent behavioral research library. The Institute is dedicated to improving the state of global human capital for businesses of all sizes around the world. www. c hris tens enyachts . com ISSN 1949-8365 Copyright 2011, Korn/Ferry International Cover photograph of Requests for additional copies should be sent directly to: Daniel Lamarre: Briefings Magazine Camirand © Cirque PO Box 327 du Soleil Inc. Derry, NH 03038-0327 Circulation customer service phone: 603-965-2232 This is a Skype number with worldwide service. Christensen Shipyards For reprints, contact Reonna Johnson at 310-843-4126. All Christensen Yachts Are Certified Both ABS ?A1-AMS and MCA • Contact: Joe Foggia • ph. 360-695-3238 • cell 360-521-1607 • fax 360-695-3252 Printed in the USA Each yacht built at Christensen, helps support up to 1000 American households. HAWKER 4000. EVERY BUSINESS HAS ITS PLACE. STEP INTO A HAWKER-CLASS CABIN. THE STANDARD-SETTING GLOBAL BUSINESS JET ENVIRONMENT. We know that the experience you’ll have traveling on any one of our aircraft is just as important as how fast you get there. In the Hawker 4000—the world’s most technologically advanced super-midsize business jet—we engineer our interiors with productivity in mind. Hawker craftsmen bring superior workmanship to a spacious cabin that accommodates eight in stand-up, stretch-out comfort, with amenities and nishes that set the standard for the industry. So you and your team can take advantage of valuable time—in the aircraft—to maximize the potential of your business. Learn more, visit HawkerBeechcraft.com/Hawker UNITED STATES & THE AMERICAS +1.800.949.6640 EUROPE, MIDDLE EAST & AFRICA +44 (0)1244.523.803 ASIA-PACIFIC +852.3756.3755 ©2010 HAWKER BEECHCRAFT CORPORATION. ALL RIGHTS RESERVED. HAWKER AND BEECHCRAFT ARE TRADEMARKS OF HAWKER BEECHCRAFT CORPORATION. ATTENTION Briefings Disks and proofs may be mailed to: ADVERTISER Hawker Beechcraft Corporation FILE NAME F.H4000_EBHP_Briefings12.10 FINAL Nick DiSantis PUBLICATION Briefings MODIFIED October 14, 2010 Quality Printing Company PUBLISH DATE December 2010 Version New Submission. New Material. 3 Federico Drive TRIM SIZE 8.25” x 10.75 Pittsfield, MA 01201, USA COLOR 4C For problems with this file contact Phone: (413) 442-4166 NOTES [email protected] E-mail: [email protected] contents 32 Viewpoint 14 leadership as a contact sport Leadership is not for the faint of heart. BY stephen joel trachtenBerg Interview 5 Letter from the CEO 18 the man behind chile’s miracle Three billion people watched the miners being Latest Thinking rescued. How did they do it? BY joel kurtzman 8 c is for collaboration Collaboration is no longer optional. 10 age and experience Innovating Baby boomers are retiring later. What does that 24 where innovation runs deep mean for business? Thriving in emerging markets requires daily doses of high-potency innovation. BY adrian wooldridge Leadership 32 azul David Neeleman’s second act is being played in Brazil — and to rave reviews. 46 BY victoria griffith Governance 40 the chairman’s job Nonexecutive chairmen have important jobs, not just roles. BY david snow Talent 18 46 leadership under the big top Circuses are more than fun and games. What one of the world’s best has to teach us. BY glenn rifkin Essay 58 today’s anxious self Life’s often better than it feels. Are we hard-wired for worry? BY david BerreBY Cool Companies 66 georgena terry’s long-distance ride An entrepreneur succeeds by focusing on what women need and want. BY lawrence m. fisher In Review 74 “it happened on the way to war: a marine’s path to peace” 75 “clutch” 78 “power: why some people have it — and others don’t” Parting Thoughts 80 we are all sociologists now. Organizational sherpas BY joel kurtzman If you’re a regular reader of this magazine, you’re probably interested in how ideas, in one form or another, help shape the world. Right from the beginning, we worked with brilliant partners, like our friends at Microsoft and Google to design some of the world’s most advanced smartphones. Even great minds from outside the tech world have helped make us who we are, everyone from the actor-journalist, Stephen Fry, to Korn/Ferry, the people behind this magazine. By working together and sharing ideas we were able to accelerate the pace of innovation. This year Fast Company magazine rated us one of the most innovative company’s in the world. Whatever we do next, what’s clear is that it’ll be ideas that will lead the way. htc.com from from the the ceo ceo overcoming a crisis of confidence By Gary Burnison It’s not so easy to forget a near miss. Just like the driver who feels white-knuckled (which, in itself, is something to worry panic along the same treacherous stretch of high- about). Seeing only the cloud, and not the way where he narrowly escaped death, we remem- proverbial silver lining, we are less gen- erous and more concerned with our own ber how truly catastrophic it could have been. welfare. We prefer to hoard out of fear rather than to In our individual and collective memories, we re- share out of a belief in current and future abundance. call how a global financial crisis breathed new life into A leap of faith seems like a surefire way to fail. the notion that “cash is king,” and we vividly recall that “Humanity has never been as rich, as technologi- we came “this” close to a real meltdown. In fact, it be- cally equipped or as well-informed as it is today,” Ber- came more than a saying — most businesses have op- reby writes. “Yet leaders in both public and private erated for the last 18 months with a heavy liquidity bias. sectors find themselves contending with fear, mis- More frightening than the echoes of the past is trust and despair.” the thought that it could happen again. I’m not advocating rose-colored glasses or pre- It should come as no surprise, therefore, that de- tending that very real issues like the burgeoning spite some encouraging signs in the global economy, United States debt, a possible cooling down of China there has been an abundance of caution. People run- or continued European sovereign debt worries do not ning businesses have long memories, especially when exist. However, it is time to take a more discerning it comes to their own mistakes. Playing it safe is a nat- view. We need to be selective about the information ural reaction to near-disaster. For example, why else that bombards us and get a much better grounding in have American companies reportedly been sitting on reality. The fact is, things are a lot better than a year or nearly $3 trillion in cash, which represents the high- two ago, and although there are patchy clouds on the est level of corporate savings in 50 years? And why do horizon, the economy is throwing off more positive excess reserves in the United States banking system signs than negative ones.