2019 MWSS ANNUAL REPORT Resiliency in the face of 21st Century Challenges 1 | 2019 MWSS Annual Re p o r t TABLE OF CONTENTS Page No. 1. Message from the Chairman 1 2. Message from the Administrator 3. Introduction 4. General Information a) Corporate Profile b) Legal bases c) Background d) Significant events in privatization e) Mission f) Vision g) Community Vision h) Core Values i) Corporate Objectives 5. Fast Facts and Figures 6. MWSS Board of Trustees Accomplishments 7. Water Security Programs a) Bulacan Bulk Water Supply Project b) New Centennial Water Supply Project (NCWS- Kaliwa Dam Project) c) Angat Water Transmission Improvement Project d) Bigte-Novaliches Aqueduct No.7 Project e) Umiray-Angat Transbasin Rehabilitation Project f) Rehabilitation of AHEPP g) Ipo Dam 3 Project 8. Governance a. Corporate Governance Confirmation Statement b. Whistleblowing Policy 2 | 2019 MWSS Annual Report 9. Sewerage and Sanitation 10. Organizational Excellence a) 2019 Performance Evaluation Scorecard (PES): b) First Audit Surveillance of ISO 9001:2015 Certification for the Project Management Division c) 2019 Stakeholder Satisfaction Survey d) Public’s access to information e) 2019 Strategic Planning f) ICT /IT Initiatives g) Procurement Activities 11. Human Resources a. Employee Training and Development Programs a) Hiring of COS b) Newly hired employees in 2019 c) Health, Safety, Sanitation, and Wellness Programs d) Gender and Development programs of MWSS e) PRAISE Committee accomplishments 11. Asset Management a) Donations to Government Offices 12. Partnership Development a) Partnership with International Organizations: Asia Water Council 2019 and Singapore Public Utilities Board b) Earthquake Resiliency Plan for Greater Metro Manila Area c) El Nino Preparedness Measures with Stakeholders d) Carriedo Cup Sportsfest e) Partnership with DOST-ASTI on Disaster risk- reduction and management of Ipo Dam 13. Communication and Knowledge Management a) Public /Stakeholder Consultations/Hearings for the NCWS-Kaliwa Dam Project b) Outreach Programs c) Partnership with NCIP towards self-determined sustainable development of the Indigenous Peoples affected by MWSS’ infrastructure projects 3 | 2019 MWSS Annual Report d) Commitment to IPs affected by Sumag River Diversion Project 13. Communication and Knowledge Management e) MOA signing with Dumagat IPs of Kabayunan for AWTIP 14. Environmental Stewardship a. Major Accomplishments in Watershed Management a.1. Protection, Governance, Communication, Educations and Public Awareness a.2. Nature Walk and Tree Planting b. Clean-Up Drives / Environmental programs b.1. Launching of Manila Bay Rehabilitation’ b.2. Simultaneous Launching of Battle for Rivers and Esteros b.3. International Coastal Clean-up 15. Finance Section a) Dividend payment by MWSS b) PSALM payment of P102M 16. Financial Report - Unaudited 4 | 2019 MWSS Annual Report MESSAGE FROM THE ADMINISTRATOR This Annual Report is a testament to the pivotal role of MWSS in ensuring adequate supply and distribution of safe and potable water. In doing so, we in MWSS pursues and continues to develop programs and policies to provide the consumers with affordable and safe water. As we carry out this mandate, we are aware that much more needs to be done. John C. Maxwell, in his book, The 17 Indisputable Laws of Teamwork, we must follow the High Road Principle, a road where people treat others better than they treat us. Maxwell mentions that the high road is truly the path less traveled. This is because taking the high road requires thinking and acting in ways that are not natural or common. However, those who practice the High Road Principle become instruments of grace to others and recipients of grace. Grace is important for us, especially as we recognize that there is a higher Being above, providing us strength and guidance as we take a stand in doing what is right. As I do my daily tasks, I always ensure that I withdraw my inspiration from Above. More importantly, Maxwell stated that people who embrace the high road make excellence their goal. We can accomplish this if we: Care more than others think is wise Risk more than others think is safe Dream more than others think is practical Expect more than others think is possible Work more than others think is necessary I would just like to encourage everyone as we continue to take a difficult stand on issues. These should not prevent us from doing what we must do, especially applying first principles and moral standards in our tasks and explore more than what is necessary. When we conduct ourselves with the high standards that we should be doing, nothing will harm us. May we continue to commit ourselves to do what is right and what is moral to the highest principle and excellence. God bless MWSS! LTGEN Emmanuel B. Salamat (Ret.) Administrator, MWSS 5 | 2019 MWSS Annual Report INTRODUCTION The MWSS Annual Report provides the necessary information that highlights the agency’s activities in 2019 to pursue our general objectives on water and wastewater services. This report proves that it is possible to join forces, to identify common goals, and to agree on collective action as we take on the 21st-century challenges on water scarcity and the evolving regulatory environment. Our corporate theme: “Resiliency in the face of 21st Century Challenges”, summarizes the self-help efforts, transformation of internal structure and processes, and innovative programs to live out our developmental mandate. The Report presents the interplay between water security, resource scarcity, and local coping strategies to ensure that our complex water and wastewater system runs smoothly and reliably while ensuring that the public stay safe and healthy. The many roadblocks in 2019 that challenged the very core of MWSS’ character in the national spotlight, presented one big takeaway- - the advances during the past 2 decades cannot be sustained unless the MWSS and its Concessionaires step up its commitment for mutual advice, assistance, and cooperation in implementing projects in a more sustainable form of development. Throughout 2019, the MWSS- CO exhibited agile leadership that allowed the agency to make decisions and initiate changes when circumstances required. As part of our commitment to sustainability, a limited number of copies of this report are printed. An online version in an accessible text format of this Report can be downloaded from the MWSS official website:www.mwss.gov.ph. 6 | 2019 MWSS Annual Report CORPORATE PROFILE VISION MISSION STATEMENT 7 | 2019 MWSS Annual Report CORPORATE PROFILE A. Legal Bases: 1. Republic Act (R.A.) 6234 dated June 19, 1971, otherwise known as MWSS Charter, created MWSS to ensure uninterrupted and adequate supply and distribution of potable water for domestic and other purposes at just and equitable rates. Based on its original Charter, MWSS has jurisdiction, supervision, and control over all waterworks and sewerage systems within Metro Manila, the entire province of Rizal, and a portion of Cavite. R.A. 8041 or the National Water Crisis Act of 1995 and implemented by Executive Order No. 286 on December 6, 1995, and Executive Order No. 311 on March 20, 1996, allowed MWSS to enter into arrangements that will result in the involvement or participation of the private sector in any or all of the segments, operations and/or facilities of the MWSS. 2. RA No. 8041, otherwise known as the National Water Crisis Act of 1995, implemented under Executive Order No. 286 dated December 6, 1995, reorganized the MWSS in 1996. The law also transferred the financial burden of the MWSS to the private sector to improve service standards, increase operational efficiency, and minimize tariff impact. 3. The passage of Executive Order No. 311 on March 20, 1996, encouraged the private sector’s participation in the operation of the facilities of MWSS and paved the way for its privatization 4. On 21 February 1997, the retail distribution of water was privatized through the Concession Agreement entered into with Manila Water Company, Inc. (East Zone) and Maynilad Water Services, Inc. (West Zone). B. Background The MWSS is the Philippine government’s corporate arm mandated to provide water and sewerage services in Metro Manila. It is an attached agency to the Department of Public Works and Highways. MWSS owns and has jurisdiction over all waterworks and sewerage system of all the in the cities of Manila, Pasay, Quezon, Cavite, and Caloocan; the municipalities of Antipolo, Cainta, Las Piñas, Makati, Malabon, Mandaluyong, Marikina, Montalban, Navotas, Paranaque, Pasig, Pateros, San Juan, San Mateo, Taguig, Taytay, all of Rizal Province, the municipalities of Bacoor, Imus, Kawit, Noveleta, Rosario, all of Cavite province and Valenzuela, Bulacan. As a result of the privatization in 1997, MWSS is divided into two Offices, the MWSS Corporate Office and the MWSS- Regulatory Office. 8 | 2019 MWSS Annual Report C. Significant dates in the 22 years of MWSS’ history of privatization: Date Event Description 21 February MWSS entered into Concession Agreement (C.A.) with Manila Water 1997 Company Incorporated (MWCI) and the Maynilad Water Services Incorporated (MWSI), granting them the rights to manage, operate, repair, decommission and refurbish the Facilities in the Service Area, including the right to bill and collect for water and sewerage services supplied in the Service Area. MWCI operates on the east zone while MWSI services the west zone 8 March MWSI suspended payment of concession fees due to financial 2001 difficulties. 29 April 2005 Maynilad submitted to the Rehabilitation Court its 2005 Rehabilitation Plan incorporating the terms and conditions of the Debt and Capital Restructuring Agreement (DCRA) executed between Maynilad, MWSS, Benpres Holdings Corporation, the Suez Group, and other lenders. 8 September The MWSS Board of Trustees resolved to assign the MWSS 2005 Subscription Rights under Clause 24 of the DCRA. After going through the process of competitive public bidding, DMCI-MPIC Water Company, Inc. (DWCI) was awarded the MWSS Subscription Rights and the right to acquire receivables of MWSS, subject to the conditions imposed under the DCRA.