18 PTA Annual Report / Operational Report 02 Operational Report Photo: Stephen Endicott, N&I The summary is broken down as follows: A 2016-17 • 2.1 Our services – fleet, patronage, reliability, summary of our capacity and key operational activities. • 2.2 Fares and other revenue – overview of performance revenue and expenditure. • 2.3 PTA in the community – our commitment in providing to providing satisfactory, safe, well- safe, customer- communicated and sustainable operations. • 2.4 Infrastructure delivery – planning, focussed, projects, maintenance, upgrades and asset management. integrated and • 2.5 Our people – overview of our workforce and our strategy for developing, attracting and efficient transport retaining employees. services. A detailed overview of our targets and performance is available in the key performance indicators. PTA Annual Report / Our Services 19 Within the fleet, 677 buses conform to Euro5 and 2.1 Our services Euro6 emission standards (46 per cent of the total), and 492 buses to Euro4 (33.5 per cent). The other 300 buses conform to Euro0 and 2.1.1 Metro (Transperth) Euro3. Transperth is the brand and operating name of Transperth buses covered 280 standard the public transport system in the greater Perth timetabled bus routes (plus 32 non-timetabled metropolitan area. special event routes), 297 school routes and 10 The Transperth system consists of a bus network, CAT (Central Area Transit) routes. On a typical a fully-electrified urban train system and a ferry weekday this involved operating 15,317 standard service. It is managed by our Transperth branch service trips, 298 school service trips and 981 and covers key functions such as system CAT service trips. planning, bus service delivery, bus service The Transperth bus network is divided into 11 security, passenger information services, ticketing geographic contract areas which are periodically and bus fleet procurement. subject to tender. As at June 30, three Transperth bus and ferry services are provided contractors operated our bus services: under commercial contract arrangements; train – Kalamunda, Morley. services are provided by our TTO division under • Path Transit an internal service-level agreement. • Swan Transit – Canning, Claremont, Marmion, Passenger information comprising InfoCentre, Midland (including Midland Shuttle), and InfoLine and customer feedback services are Southern River. provided under contract by Serco. • Transdev – Fremantle (including Fremantle CAT), Joondalup (including Joondalup CAT), Fleet Rockingham-Mandurah, and the Perth CAT contract. Trains TTO operates more than 1045 services on an Ferries average weekday and 6916 services weekly. Two ferries (MV Phillip Pendal and MV Shelley At June 30, the fleet consisted of 297 railcars Taylor-Smith) operate the Transperth ferry service (48 two-car A-Series and 67 three-car B-Series between the city (Elizabeth Quay) and South railcar sets) that can be coupled in sets of four or Perth (Mends Street). The service is provided six-car trains. under contract by Captain Cook Cruises. The system covers 180.8km of track with 71 The ferry service operates a high frequency stations on five lines: Joondalup (40.9km), summer timetable and low frequency winter Fremantle (19km), Midland (16km), Armadale/ timetable to reflect the lower tourism and general Thornlie (30.5km and a 3km spur line to Thornlie), usage during winter. The summer timetable and Mandurah (71.4km). included 122 trips a day Monday to Thursday, 134 trips on Friday, 118 trips on Saturday and Buses 104 trips on Sunday/public holidays. The winter Transperth operated 1469 buses (up 2.1 per timetable included 60 trips a day Monday to cent), consisting of 957 diesel buses (including Friday and 56 trips on weekends and public 676 buses delivered under a Volvo contract) and holidays. 512 CNG buses. The number of diesel buses increased by 5.3 per cent; CNG bus numbers fell The average trip length from Elizabeth Quay to 3.4 per cent. The Volvo contract will deliver 887 South Perth is 1.42km. new diesel buses over an eight-year period. 20 PTA Annual Report / Metro (Transperth) Patronage The decline in overall patronage resulted in the per-capita public transport usage within the Perth Patronage by mode is reported in four categories: metropolitan area (including the City of Mandurah) falling to 48.5 initial boardings (previously 50.1). • Fare-paying boardings – cash, paid SmartRider, and special event boardings. The factors contributing to the continuing decline in fare-paying boardings include: • Cash and SmartRider initial boardings – fare-paying boardings plus free travel on • The adverse impact of the higher rate of SmartRider*. unemployment, linked to the downturn in the WA mining industry. While the majority • Total initial boardings – cash and SmartRider of jobs directly related to mining are outside initial boardings plus free travel on Free Transit Transperth’s service area, the flow-on effect, Zone (FTZ) services, on CAT services in Perth, particularly on professional services, has Fremantle and Joondalup, and on the Midland impacted CBD-based employment and is Shuttle service. reflected partly by a near record high office • Total boardings – total initial boardings plus vacancy rate in the Perth CBD. This has transfer boardings. resulted in declining standard fare boardings which fell 5.6 per cent (concession fare *Free travel on SmartRider refers to free travel by boardings were down 1.0 per cent). WA seniors, aged and disability pensioners, and carers on: weekdays before 6am, from 9am to • Major improvements to most of Perth’s key 3.30pm, and after 7pm; and all day on weekends arterial roads over the past few years, and and public holidays. It also includes all-day free low fuel prices make driving a more attractive travel by veterans. option. There was an overall downward trend in • The decline in the population rate of growth Transperth patronage: over the past few years. • Cost-of-living pressures have impacted on discretionary travel, reflected in continuing low Categories 2015-16 2016-17 Change sales of FamilyRider and DayRider tickets. Total 145.633m 140.857m -3.3% • Significant closures and interruptions on the boardings Armadale train line to enable construction of Stadium Station. This included a 9-day full-line Total initial 101.731m 98.018m -3.6% closure (July 2016), 17-day part-line closure boardings (January 2017), and numerous late night and Cash and 85.115m 82.352m -3.2% weekend closures. SmartRider Trains initial boardings Total boardings on trains declined by 4.1 per cent (down 2.5 per cent in 2015-16). Cash and Fare-paying 79.305m 76.556m -3.5% SmartRider initial boardings fell 4.3 per cent boardings (previously down 1.8 per cent), and fare-paying boardings recorded a significant 4.5 per cent Patronage decreased across all categories decline (previously down 2.3 per cent). except free travel by seniors, aged and disability pensioners and carers which remained stable. Of the three main passenger categories, standard boardings decreased 5.6 per cent, concession decreased 1.0 per cent, and school student boardings decreased 0.4 per cent. PTA Annual Report / Metro (Transperth) 21 Transperth train patronage (millions) Transperth bus patronage (millions) 80 100 70 60 80 50 60 40 30 40 20 20 10 42.648 46.192 84.143 41.532 45.148 82.391 40.414 44.028 80.017 38.287 40.294 64.225 37.422 39.578 62.645 35.723 37.861 60.092 0 0 2014-15 2015-16 2016-17 2014-15 2015-16 2016-17 Fare-paying boardings Fare-paying boardings Cash and SmartRider initial boardings Cash and SmartRider initial boardings Total boardings Total boardings On a per-service kilometre basis, total train On a per-service kilometre basis, total bus boardings fell to 2.91 (down 9.5 per cent). boardings fell to 1.17 (down 4.7 per cent). Total boardings by line were: Total boardings by contract area were: Line 2015-16 2016-17 Change Contract area 2015-16 2016-17 Change Armadale Line 8.508m 7.386m -13.2% Kalamunda 6.934m 7.095m 2.3% Fremantle Line 8.245m 7.941m -3.7% Morley 11.154m 10.903m -2.2% Joondalup Line 16.917m 16.659m -1.5% Canning 8.395m 8.014m -4.5% Mandurah Line 20.595m 20.344m -1.2% Claremont 4.197m 4.028m -4.0% Midland Line 6.437m 6.144m -4.6% Marmion 7.366m 6.933m -5.9% Total 60.702m 58.473m -3.7% Midland 2.470m 2.414m -2.3% Note: Excludes boardings on special event Southern River 3.850m 3.789m -1.6% services, free travel on special occasions and Fremantle 9.177m 8.884m -3.2% boardings on rail replacement services provided by bus which are not reported by line. Joondalup 6.905m 6.820m -1.2% Buses Rockingham 6.025m 5.816m -3.5% Total boardings on Transperth buses fell 2.9 per cent (down 2.1 per cent in 2015-16). Cash and Total 66.472m 64.696m -2.7% SmartRider initial boardings fell 2.5 per cent (previously down 2.3 per cent), and fare-paying Note: Excludes boardings on special event boardings declined 2.7 per cent (previously down services, free travel on special occasions and 2.6 per cent). boardings on FTZ and CAT services. 22 PTA Annual Report / Metro (Transperth) Ferries • Buses – 85 per cent of services to arrive at the timing point within 4min of schedule, and never The ferry service represents a small proportion of leave a terminus or travel through a mid-way Transperth system patronage (less than 0.5 per timing point early. cent). Fluctuations in the tourism market have a significant impact on ferry boardings with tourists • Ferries – 98 per cent of services to arrive accounting for about half.