ANZIIF Insurance Broking Studies ANZIIF. GROWING CAREERS. ANZIIF INSURANCE BROKING STUDIES 1 Established more than 130 years ago, ANZIIF is the leading membership, education, training and professional development organisation for insurance and finance in the Asia-Pacific region. Learning and professional development are vital to growing careers and to achieving ongoing success. Formal qualifications enhance professional credibility and develop skill sets which ultimately adds value to customers, by ensuring you can provide a seamless claims experience. This philosophy is the essence of ANZIIF as we support our everchanging industry through education and professional development. Education is the key to improving your capability of being a proficient claims professional, while strengthening your professional standing. We offer a variety of professional development options to suit all levels of experience. Invest in your education by undertaking an ANZIIF qualification and excel in your career. Sincerely Prue Willsford Chief Executive Australian and New Zealand Institute of Insurance and Finance 2 ANZIIF INSURANCE BROKING STUDIES 2020 NIBA As a delegate of the 2020 NIBA Convention Entries close VIRTUAL go in the draw to win two ANZIIF skills units. CONVENTION Enter the draw here anziif.com/niba2020 6th November COMPETITION You must be a NIBA delegate to win, however 2020 we are happy for you to give this prize to someone else of your choice. ANZIIF INSURANCE BROKING STUDIES 3 Why study? Stand out Career Stay from the progression relevant competition Provide a stress Increase Improve free claims customer business experience confidence performance 4 ANZIIF INSURANCE BROKING STUDIES What to study? ANZIIF offers a variety of study options for insurance professionals including: WHAT ARE SKILLS UNITS? • Skills Units Skills Units are online, flexible and can be • Short Courses completed in 5-7 weeks. Skills Units focus • ANZIIF Certificates on specific insurance skills and utilise • AQF Qualifications real-world scenarios. They can be studied individually or combined to attain a range • Recognition of Prior Learning. of qualifications. ANZIIF study options are structured into three groups based on experience level: HOW TO ENROL Visit anziif.com/education to enrol online or to access further information on ANZIIF’s education offerings. SUPPORT LEVEL 1 LEVEL 2 LEVEL 3 If you have any queries, please contact Foundation Intermediate Specialised Customer Service on +61 9613 7200 or email Knowledge Knowledge Knowledge [email protected] 0-1 year’s experience 2-3 years’ experience 4+ years’ experience ANZIIF INSURANCE BROKING STUDIES 5 ANZIIF Certificates All Skills Units can be taken as standalone units or combined to complete an ANZIIF Certificate. The full list of Skills Units is available at anziif.com/skills-units ANZIIF offers a variety of study options for insurance broking professionals from standalone Skills Unit short courses to the qualifications listed below. The ANZIIF Certificates give the student the option of selecting from a variety of Skills Units until the credit points are reached to attain the formal qualification (40 points for ANZIIF Foundation Certificate and 80 points for ANZIIF Professional and Executive Certificates). The AQF Diploma of Insurance Broking consists of six compulsory units and three electives, whereas the AQF Certificate III in Insurance Broking is a 12-18 month traineeship. Recommended insurance industry Certificate knowledge Certificate format ANZIIF Foundation Certificate in Insurance Foundation Select from a variety of Skills Unit options (total 40 credit points) ANZIIF Professional Certificate in Insurance Intermediate Select from a variety of Skills Unit options (total 80 credit points) ANZIIF Executive Certificate in General Insurance Broking Specialised Select from a variety of Skills Unit options (total 80 credit points) AQF Diploma of Insurance Broking (FNS51215) Intermediate Six compulsory Skills Units and three elective Skills Units AQF Certificate III in Insurance Broking (FNS30615) Prior knowledge required 12-18 months traineeship 6 ANZIIF INSURANCE BROKING STUDIES ANZIIF Foundation Certificate in Insurance Attainable membership level: Affiliate ANZIIF Foundation Certificate Insurance ANZIIF’s Foundation Certificate in Insurance is designed for insurance professionals who have just started their career in insurance or Complete 40 credit points from any who have recently graduated from universities. of the following foundation Skills Units This certificate provides students with a solid understanding of the insurance industry and a foundation for future development. • General insurance essentials 5 pts • Introduction to general insurance 5 pts The ANZIIF Foundation Certificate in Insurance • Privacy act 5 pts comprises 40 credit points from any foundation • Insurance brokers code of practice 5 pts (level 1) Skills Units. • Insurance contracts act & competitive and consumer act 5 pts • Receive and record or register a claim 10 pts • Understand and apply insurance terminology 10 pts Visit anziif.com/foundcertinsurance • Use medical terminology in an insurance context 10 pts for further information and to enrol • Business fundamentals for general insurance 10 pts • Business fundamentals for financial services 10 pts ANZIIF INSURANCE BROKING STUDIES 7 ANZIIF Professional Certificate in Insurance Attainable membership level: Associate ANZIIF Professional Certificate in Insurance Designed for insurance professionals with two or more years’ work experience, students will obtain the skills and knowledge to assist a claims or Complete 80 credit points from any of underwriting team prepare and maintain relevant the following intermediate Skills Units documentation and answer customer enquiries. • Analyse insurance claims10 pts The ANZIIF Professional Certificate in Insurance • Understand general insurance products and policies 10 pts comprises 80 credit points from any intermediate • Introduction to underwriting 10 pts (level 2) Skills Unit. • Understand the core processes of underwriting 10 pts • Issues of renewal business 10 pts • Understand reinsurance 10 pts Visit anziif.com/profcertinsurance for further information and to enrol • Serving the customer 10 pts • Resolve disputes 10 pts • Communicating and discussing options with clients 10 pts • Understand life insurance products and policies 10 pts • Manage and interpret financial results 10 pts • Deliver professional insurance broking services 10 pts • General insurance law and regulation for brokers 10 pts • General insurance law and regulation 10 pts • Provide professional insurance broking services and advice (ASIC RG146 Tier 1) 10 pts • Provide Tier 1 general insurance advice 10 pts • Resolve disputes - life insurance 10 pts • Understand and apply insurance terminology - life insurance 10 pts • Tier 1 life insurance 10 pts • Contribute to the life risk underwriting process 10 pts 8 ANZIIF INSURANCE BROKING STUDIES ANZIIF Executive Certificate in General Insurance Broking ANZIIF Executive Certificate in General Insurance Broking Attainable membership level: Senior Associate This qualification is designed for A minimum 40 credit points from any Complete 40 credit points from experienced insurance professionals specialised General Insurance Broking units. any specialised units. with four or more years’ work Each unit is worth 10 credit points. Each unit is worth 10 credit points. experience, or for those who specialise or wish to specialise in insurance • Analyse and amend a broking client’s • Manage group life insurance claims insurance program broking. Students will acquire the • Manage life insurance claims • Prepare a submission for new business • Evaluate life insurance claims skills to lead a insurance broking team, • Review and improve service performance • Settle life insurance claims analyse and determine a customer’s • Negotiate broking client claims • Manage liability claims needs and risk profile, negotiate the • Manage changes to a broking client’s • Settle liability claims insurance program • Issue liability insurance contracts terms and conditions of a policy, • Establish broking client loss control programs • Review a liability portfolio effectively manage and settle insurance • Manage personal claims claims on behalf of a customer; and • Settle personal claims provide quality ongoing insurance • Issue personal lines insurance contracts broking services to customers. • Review a personal lines insurance • Manage industrial special risks claims The ANZIIF Executive Certificate in • Settle industrial special risks claims • Manage business interruption claims General Insurance Broking comprises • Settle business interruption claims 80 credit points. • Issue industrial special risks contracts • Review an ISR portfolio • Issue consequential loss/business interruption contracts Visit anziif.com/execcertgibroking • Review a business interruption portfolio for further information and to enrol • Inspect damage and develop scope of work • Negotiate treaty reinsurance • Analyse the insurance market • Undertake risk identification • Assess risk ANZIIF INSURANCE BROKING STUDIES 9 AQF Certificate III in Insurance Broking (FNS30615) The starting point for school leavers or 1. Working in an office environment anyone wishing to develop a career in insurance at entry level, the Certificate III 2. The insurance environment traineeship is a government-subsidised, employment-based training program that 3. The legal environment gives