ABOUT GENTING SINGAPORE Genting Singapore Limited (“Genting Singapore” or “Company”) was incorporated in 1984 in the Isle of Man. The Company was converted into a public limited company on 20 March 1987 and listed on the Main Board of the Singapore Exchange Securities Trading Limited on 12 December 2005. Genting Singapore re-domiciled and transferred its registration from the Isle of Man to Singapore on 1 June 2018. Genting Singapore is a constituent stock of the Straits Times Index and is one of the largest companies in Singapore by market capitalisation. The principal activities of Genting Singapore and its subsidiaries (the “Group”) are in the development, management and operation of integrated resort destinations including gaming, attractions, hospitality, MICE, leisure and entertainment facilities. Since 1984, the Group has been at the forefront of gaming and integrated resort development in Australia, the Bahamas, Malaysia, the Philippines, the United Kingdom and Singapore. Genting Singapore owns Resorts World Sentosa in Singapore, an award-winning destination resort and one of the largest integrated resort destinations in Asia, offering a casino, S.E.A. Aquarium (one of the world’s largest Oceanariums), Adventure Cove Waterpark, Universal Studios Singapore theme park, hotels, MICE facilities, celebrity chef restaurants and specialty retail outlets. Contents 4 Chairman’s Statement 6 2020 Highlights 8 Board of Directors 11 Management & Corporate Information 12 Corporate Diary & RWS Management Team 13 Financial Highlights & Awards and Accolades 14 Year in Review 18 Corporate Social Responsibility 22 Corporate Governance 43 Directors’ Statement 49 Financial Statements 107 Independent Auditor’s Report 111 Statistics of Shareholdings 113 Notice of Annual General Meeting 118 Group Offices Chairman’s Statement Dear fellow Shareholders, Already accredited as SG Clean before the Circuit Breaker, RWS has implemented numerous safe The year 2020 was marked by the devastating COVID-19 management measures and established many cleaning pandemic, which has disrupted many lives and caused major and disinfection protocols of the highest standards. economic upheavals all over the world. As global travel came Putting health and safety at the centre of all the to a standstill, the travel and tourism industry bore the brunt experiences we have created, we stay committed to good of the travel hiatus. With our flagship Resorts World Sentosa sanitation and hygiene practices in line with Singapore (“RWS”) now primarily dependent only on the domestic Government’s directives. Singapore market, our operations and financial performance were severely impacted. Despite the challenging year, we stepped forward as a community leader, and joined hands with the For the financial year ended 31 December 2020, the Group Singapore Government in the nation’s efforts to contain reported a revenue of $1.1 billion, adjusted earnings before COVID-19. We were appointed the Managing Agent of interest, tax, depreciation and amortisation (“Adjusted EBITDA”) the Community Care Facilities (CCF) at Singapore EXPO of $427 million and net profit of $69 million. & MAX Atria and the Big Box warehouse mall, where we contributed our expertise in managing large-scale, Due to the severity of the pandemic, RWS suspended all non-medical facilities to support the Ministry of Health guest offerings including Universal Studios Singapore, S.E.A. and medical professionals in various hospitals in caring Aquarium, Adventure Cove Waterpark and Dolphin Island, for COVID-19 patients. We are deeply heartened that as well as hotels and the casino from 6 April 2020 to 30 June more than 2,000 of our team members have volunteered 2020, to help contain the spread of the virus. As Singapore their time and participated in this community effort since progressively reopened in the third quarter of 2020, we April 2020. welcomed guests back to our key attractions with significantly reduced capacity, placing our focus on health, safety and This unprecedented period has also served as a timely well-being across the resort. reminder for us to remain committed to embracing sustainability efforts in our business practices. We can be proud of our resilience In recognition of our continuous efforts towards social, environmental and responsible procurement initiatives, and embrace of change in order as well as their influence and impact to the supply to keep up with the challenging chain, RWS was named the winner of Procurement Transformation at the Chartered Institute of Procurement environment and ensure business & Supply (“CIPS”) Asia Supply Management Awards viability. 2020 by CIPS. We seized the opportunity to re-invent our offerings to I am also proud to share that RWS has been named as provide enhanced and renewed experiences to our guests. the first winner of the prestigious title for Best Integrated Local residents can indulge in our specially-curated staycation Resort (International) at the 13th Annual Travel Trade packages by pairing up our distinctively-themed destination Gazette (TTG) China Travel Awards 2020, which hotels with trips to our attractions or dining at our award- recognises the best of Greater China’s travel industry. winning restaurants. At S.E.A. Aquarium, we created an Our key attractions, Universal Studios Singapore and exciting new dining experience – Aqua Gastronomy, where Adventure Cove Waterpark continue to retain their diners feast on cuisines featuring 100% sustainably sourced title in Asia as the No. 1 Amusement Park and Top 10 seafood in front of one of the world’s largest viewing panels, Water Parks respectively at TripAdvisor’s 2020 edition the Open Ocean Habitat. These are some of the novel of Travellers’ Choice Awards. These awards strongly offerings introduced in line with our changing customer reaffirm our position as the leader in Singapore’s leisure demographics and we will continue to innovate as we journey and entertainment landscape. towards the recovery of tourism in the medium term. 4 GENTING SINGAPORE ANNUAL REPORT 2020 Looking ahead, we expect the outlook to remain challenging with the ongoing COVID-19 pandemic. Nonetheless, we are excited to move forward with our $4.5 billion mega expansion plan (“RWS 2.0”) which is set to transform our Integrated Resort into a centrepiece of Singapore’s tourism sector. In the process of embracing the new normal and as we move towards RWS 2.0, we recognise that our people will be one of the main drivers for success. RWS firmly believes in skills training and development and we have been actively participating in various workforce initiatives by the Singapore Government. In recognition of our efforts and achievements in the workforce transformation journey, we have been awarded the SkillsFuture Employer Awards (Non-SME) 2020. We will continue to place emphasis on human capital development and invest in the skills of our people by encouraging and providing resources to re-skill and upgrade, to ensure our workforce is future-ready. We continue to be engaged in our pursuit of the investment opportunity in Japan. The Group will evaluate the conditions of the Request-for-Proposal (RFP) and the investment environment whilst evaluating whether the conditions meet with our investment criteria. While the severity and uncertainty of COVID-19 has adversely affected our financial performance for 2020, we maintain a strong balance sheet that has been strategically built up over many years and this will ensure that we are able to cope with the unpredictability that may persist, and at the same time, continue to pursue growth. The Board of Directors is pleased to recommend a final dividend payout of 1 cent per share. On behalf of the Board, I would like to express my utmost gratitude to our Shareholders, valued customers, business partners and to the Singapore Government ministries and agencies for their continued support and trust in this challenging year. To my fellow Directors, thank you for your valuable guidance. To our Management and team members who have been contributing tirelessly, I thank you for your dedication and commitment. Together, we will ride through this storm and emerge stronger. Tan Sri Lim Kok Thay Executive Chairman GENTING SINGAPORE ANNUAL REPORT 2020 5 2020 Highlights 1. RWS steps up during COVID-19 battle RWS supported and stood united with the Singapore Government in caring for COVID-19 patients to reduce the risk of local transmission in Singapore. We were appointed the Managing Agent of the Community Care Facilities (“CCF”) at Singapore EXPO & MAX Atria and the Big Box warehouse mall. Our contribution contributed to a whole-of-community effort to help to run the largest care facility for COVID-19 patients to help the nation combat the COVID-19 pandemic. 2. Our People Over 2,000 of our team members selflessly volunteered to provide non-medical care for residents at the CCF. Leveraging on their skills and extensive experience in F&B and hospitality, they brought a little piece of RWS to the recovering residents, and went the extra mile to create a more positive environment. 3. We are SG Clean! We obtained the SG Clean certification – a recognition by the Singapore Government and a testament of the stringent safe management protocols that we have put into place across the resort. We have embraced Safe Entry, Safe Experience and Safe Environment as our three principles, taking every safety measure necessary from systems for screening and contact tracing, safe distancing rules and hygiene safeguards, to new cleaning technology and disinfection protocols, so that guests can enjoy our offerings with a full peace of mind. 4. Aqua Gastronomy - Singapore’s first and only underwater destination dining experience At our S.E.A. Aquarium, Aqua Gastronomy revolutionised Singapore’s dining landscape with a new extraordinary dining experience where eight beautiful pods take the spotlight. This alluring and memorable dining extravaganza provided for a multisensory experience that fuses culinary artistry, visual splendour and amazing underwater appearances by professional divers accompanied by oceanic soundscapes.