About NETS Click NETS Click is a new in-app payment mode. NETS Click allows consumers to securely add their NETS bank card and use it to conveniently pay for purchases with just one click. Benefits Hassle-free Now you can complete your online payments with a single click. No more having to fill in your card details or login to your bank accounts to complete online payments. Safe & Secured NETS Click protects your card through tokenization. This means merchants will never have access to your card details. Easy to Start Today You can easily add any of your existing NETS ATM or Debit Card from DBS and OCBC, or NETS ATM cards from UOB. FAQ Q1: Which card can I use for NETS Click? You can add any NETS-enabled cards from DBS, POSB, OCBC and UOB. This includes: • DBS, POSB & OCBC: ATM Cards, Debit Cards, and any Credit Cards that are linked to a current or savings account • UOB: ATM Cards For POSB cards, please select “DBS”. Q2: Are there any fees that I need to pay when using NETS Click? There is no additional fee when you use NETS Click. Q3: What identification documents do I need to register for NETS Click? You will be required to enter your identification ID during registration for the bank to verify your account. • For Singaporean - Singapore NRIC • For Malaysian - Malaysia IC • All other Nationality – Passport Number Q4: How safe is NETS Click? NETS Click uses tokenisation to protect and secure your card details from being exposed and misused by any unauthorised third parties. Each token created is also unique to the specific merchant and your mobile device, to minimise any unauthorised fraudulent transactions. Singapore Telecommunications Limited Company registration number: 199201624D 31 Exeter Road, Comcentre Singapore 239732 Tel: +65 6838 3388 Fax: +65 6732 8428 www.singtel.com Q5: Why is hi!App asking me to grant it permission to make calls and access my phone’s photos, media and files when I register for NETS Click? To use NETS Click, you will need to grant the hi!App with the permissions that will allow NETS to identify your mobile device’s ID for security purposes. NETS and the merchants will never access your photos, media, files, nor make any calls on behalf of you. Q6: Why can’t I see NETS Click in my hi!App? NETS Click is available on hi!App ver 3.3. Please try updating your hi!App. Q7: I just changed a new phone. Why I cannot see my NETS Click in hi!App anymore? NETS Cards details will be removed automatically from your old phone for the purpose of security. You will need to register NETS Click in your new phone. Q8: I just changed mobile number and using the same phone. Why I cannot see my NETS Click in hi!App anymore? NETS card details linked to your old mobile number will be removed automatically for the purpose of security. You will need to ensure that your new mobile number is registered and/or updated with the bank. Updating of mobile number can be done at any AXS machine for DBS/POSB customers. Step 1: Select ‘POSB’ Step 2: Select ‘Services for Work Permit Account Holders’ Singapore Telecommunications Limited Company registration number: 199201624D 31 Exeter Road, Comcentre Singapore 239732 Tel: +65 6838 3388 Fax: +65 6732 8428 www.singtel.com Step 3: Select ‘Update Mobile Number Request’ and follow the instructions Once your mobile number has been successfully updated, a confirmation SMS will be sent to you after 2 days. More info: https://www.posb.com.sg/iwov-resources/pdf/deposits/remit-and-bank-digitally.pdf Q9: Is there a maximum amount that I can use to pay with NETS Click? Each individual is able to spend up to $200 per day on hi!App via NETS Click. Q10: If my NETS Click card have already expired, will it be automatically removed from the system? When your NETS card is expired, you will need to remove the card manually from hi!App and register the new NETS card issued by your bank. Q11: What phone models are compatible with this feature? Apple iOS 10.3 or higher Android OS 5.0 or higher Singapore Telecommunications Limited Company registration number: 199201624D 31 Exeter Road, Comcentre Singapore 239732 Tel: +65 6838 3388 Fax: +65 6732 8428 www.singtel.com SAMPLE SMS for Registration SAMPLE SMS for Deregistration Sample: Transaction failure SMS Sorry, your payment by NETS Click was not successful. Please try again. Singapore Telecommunications Limited Company registration number: 199201624D 31 Exeter Road, Comcentre Singapore 239732 Tel: +65 6838 3388 Fax: +65 6732 8428 www.singtel.com .