A. The intermediary JRT B. General provisions C. Services of JRT and liability provisions of JRT D. Notes on individual service providers A.1. JRT is an intermediary for tourist-related services 1 A.2. Holiday packages assembled by the customer 1 A.3. Services provided by JRT 1 B.1. General Terms of Use for the booking platform 1 B.2. Geographic area of validity 1 B.3. Country-specific restrictions 1 B.4. Published services 1 B.5. User account for bookings via the JRT websites 1 - 2 B.6. Jungfrau Winnercard 2 B.7. Contract conclusion 2 B.8. Contract terms and environmental & framework conditions 3 B.9. Booking for multiple participants 3 B.10. Prices 3 B.11. Payment terms 3 B.12. Delivery of vouchers/e-tickets and rechargeable data carriers for online bookings and email distribution 3-4 B.13. Delivery of vouchers/e-tickets and rechargeable data carriers for bookings made via the JRT booking centre 4 B.14. No right of cancellation, no right of return 4 B.15. Cancellations and rebookings 4 B.16. Participation conditions, cooperation obligations of the customer and other participants B.17. Communication methods and data transmission 4 B.18. Data protection 4 C.1. JRT packages 5 - 6 C.2. Mountain railway and cableway tickets 6 C.3. Hotel accommodation, holiday apartments and holiday homes C.4. Events 6 C.5. Ski & snowboard schools and sports equipment 6 C.6. JRT events 6 C.7. Liability of JRT 6 - 7 C.8. Severability clause 7 C.9. Applicable law and place of jurisdiction 7 D.1. Jungfrau Ski Region 7-8 D.2. Hotels 8 D.3. Holiday apartments and holiday homes 8 D.4. Ski and snowboard school 9 D.5. Sports equipment 9 D.6. Event tickets from third-party suppliers 9 D.7. Lauterbrunnen car park 9 These General Terms and Conditions (GTC) govern the contractual relationship between you as a customer and Jungfrau Region Tourismus AG, Kammistrasse 13, 3800 Interlaken, Switzerland (hereinafter referred to as JRT) for all bookings made on the online booking platforms jungfrauregion.swiss, grindelwald.swiss, wengen.swiss, mymuerren.swiss, mylauterbrunnen.swiss and via the JRT bookings centre (hereinafter referred to as booking platform). JRT reserves the right to amend these GTC at any time without prior warning. The version in effect at the time of booking applies. A. The intermediary JRT B.3. Country-specific restrictions A.1. JRT is an intermediary for tourist-related services Users residing in a country that is not listed on the booking platform cannot open an account or book services via the JRT offers providers of tourist-related services in the platform. If the user provides a false country of residence Bernese Oberland a booking platform on which to sell their during the checkout process in order to make a booking, services (third-party services). The customer concludes no contract will be concluded. contracts directly with his chosen service providers under the contractual terms set out by the individual service B.4. providers (see Section D). JRT is not party to these Published services contracts and is thus not liable for their proper fulfilment. JRT is commissioned by the associated service providers Services published on the platform do not constitute to handle bookings and collect payment for booked binding offers on the part of JRT or the individual service services on their behalf (collection mandate). providers. The service providers are responsible for creating their own service descriptions, etc. JRT and the A.2. individual service providers reserve the right to amend Holiday packages assembled by the customer published services and prices at any time, and to discontinue services in whole or in part. The information Using the services available on the booking platform, such and prices listed in the shopping basket before the final as hotels, mountain railway/cableway passes, excursions, booking is made are decisive for the conclusion of the equipment, etc., the customer can create a complete, fully contract. customised holiday package. The customer is responsible for selecting, assembling and coordinating the individual General information on locations, weather conditions, shop items (in terms of timing, location, etc.). JRT is not obliged opening times, restaurants and public facilities, swimming to check whether the items in the shopping basket have pools, sports facilities, events calendar, events, etc., can been correctly selected, assembled and coordinated. be found on the platform websites. These details are for general information purposes only. They do not constitute If the customer books several different services at the a guarantee on the part of the service providers or JRT, same time, he must conclude a separate contract with the and do not form part of the contract. Services such as selected service provider for each item in the shopping these are offered by external companies (third-party basket. Each contract is independent of any other booked services), for which JRT and the booked service providers services. cannot vouch. A.3. B.5. Services provided by JRT User account for bookings via the JRT websites In exceptional cases, JRT will offer packages in its own In order to book services via the booking platform, the name. These are clearly identified as such and are subject customer must open a user account. to the provisions in Sections C. and D. The customer is obliged to provide truthful information. The B. General provisions customer must be at least 18 years old unless the age of majority is higher in his country of residence, in which case the customer may only open an account and book services B.1. upon reaching this age. General Terms of Use for the booking platform By accessing and using the booking platform, the The customer account must not be opened under a false user/customer accepts these GTC and the General Terms name or pseudonym. The customer must enter his of Use and Data Protection (hereinafter referred to as permanent home address, including the correct country of GTU) for jungfrauregion.ch, grindelwald.ch, wengen.ch, residence. mymuerren.ch and mylauterbrunnen.ch. If the user/customer does not agree with these provisions, he When opening a user account for jungfrauregion.ch (and must cease to use the services immediately. all associated sites), all data required for processing shopping basket transactions such as the user name, In accordance with the GTU, JRT does not guarantee the password, first and last names, addresses, ski pass reliability or the unlimited availability of the website, and number, gender, level of ability, travel dates, etc., are thus cannot be held liable for any consequences resulting saved. Booking confirmations, invoices, messages from interruptions in the booking process, or for message regarding booked services (e.g. print@home tickets), etc., transmission failures or system failures. are sent to the email address provided in the user account. At least one regular newsletter is also sent out as standard. Newsletters can be deactivated in the user B.2. account. Geographic area of validity The booking platform is designed for use within Europe The customer is responsible for ensuring that all details (Switzerland and the EEA). Access to the platform from provided are accurate and up to date. The customer must countries outside of this region is not guaranteed by JRT. request the necessary permission before entering details of third parties. It is in the customer's own interest not to disclose his password. If the customer suspects that his 1 account has been accessed without authorisation, he must B.7. contact JRT immediately. Credit card details are not Contract conclusion processed in the JRT systems. These details are handled exclusively by a specialist service provider at the checkout. B.7.1. Booking via the JRT websites By placing products and services in his shopping basket All bookings, etc., processed via the customer account are and clicking on "Book now", the customer submits a charged to the account holder. binding request to the selected service providers to conclude the respective contracts for the individual items in JRT fulfils its obligations by sending emails, confirmations, his shopping basket. If the customer places a number of invoices, etc., to the addresses provided in the user different services in his shopping basket, he must conclude account. a contract with each individual service provider selected. These contracts are all independent of each other. A user account can be deleted within the account itself. However, this is not possible if valid (non-expired) The customer will be shown a summary of his selected purchase authorisations are still listed in the user account. services before the booking is confirmed. The prices listed In this case, an error message will appear. Once deleted, a in this summary will be guaranteed by the system for 30 user account can no longer be accessed or reactivated, minutes. If the customer wishes to complete his booking and all services associated with the user account such as once the 30 minutes have elapsed, these prices will no newsletters, ad-hoc messages, etc., will cease. The user longer be valid. The customer will be notified of this and account will be saved internally until the statutory retention must restart the order process for his own security. period expires, and can be accessed by administrators in the meantime. The account will then be permanently The customer's order is binding for 48 hours. During this deleted. period, JRT will check the definite availability of the items ordered on behalf of the service providers and, provided B.6. the services are available, charge the respective price Jungfrau Winnercard using the customer's selected payment method on behalf of the service providers.