27 November 2020 Dear Freedom of Information application I refer to your application under section 30 of the Freedom of Information Act 2016 (the Act), received by Icon Water Limited on 02 November 2020, in which you sought access to information in relation to all expert reports and/or assessments to establish the cause of a burst water main which affected the NRMA insured properties in Pennefather Street and Castieau Street, Higgins, ACT 2615. I am an Information Officer appointed under section 18 of the Act to deal with access applications made under Part 5 of the Act. Icon Water is required to provide a decision on your access application by 27 November 2020 Decision on access You have requested documents relating to expert reports and/or assessments in relation to the above mentioned water burst. We have provided Icon Water’s emergency management system (Noggin) files in relation to this event. This includes a post-incident report and a failure investigation report. Please note names, faces and contact details of Icon Water personnel have been redacted from these documents, as have personal details of members of the public to protect the privacy of the individuals. Online publishing – disclosure log Under section 28 of the Act, Icon Water maintains an online record of access applications called a disclosure log. Your original access application, my decision and documents released to you in response to your access application will be published in the Icon Water disclosure log after 4 December 2020. You may view the Icon Water’s disclosure log at http://www.iconwater.com.au/About/Contact- Us/Freedom-of-Information.aspx. Ombudsman review My decision on your access request is a reviewable decision as identified in Schedule 3 of the Act. You have the right to seek Ombudsman review of this outcome under section 73 of the Act within 20 working days from the day that my decision is published in Icon Water’s disclosure log, or a longer period allowed by the Ombudsman. Level 5, 40 Bunda Street, Canberra ACT 2600 Icon Water Limited GPO Box 366 Canberra ACT 2601 ABN 86 069 381 960 iconwater.com.au If you wish to request a review of my decision you may write to the Ombudsman at: The ACT Ombudsman GPO Box 442 CANBERRA ACT 2601 Via email: [email protected] ACT Civil and Administrative Tribunal (ACAT) review Under section 84 of the Act, if a decision is made under section 82(1) on an Ombudsman review, you may apply to the ACAT for review of the Ombudsman decision. Further information may be obtained from the ACAT at: ACT Civil and Administrative Tribunal Level 4, 1 Moore St GPO Box 370 Canberra City ACT 2601 Telephone: (02) 6207 1740 http://www.acat.act.gov.au/ If you have any queries concerning the processing of your request, or would like further information, please contact me on 02 6180 6163. Yours faithfully Alison Pratt Information Officer 2 Incident Name Water Main burst in Higgins Incident number 10632 Status Inactive Commenced 02/05/2019 10:20 Finished 03/05/2019 10:00 Business Continuity Severity Severity 1 level Incident origin Kingsford Smith Dr Canberra Australian Capital Territory 2614 AUS Incident management Icon Water Officer-in-charge Role Icon Water Recovery Coordinator Icon Water incident 12 Hoskins Street Phone management centre/point Mitchell ACT Lead/combat agency Icon Water Noggin Administrator Incident last modified 16/09/2019 08:36 Incident description Situation The 600 mm main has been been repaired, refilled and flushing of the affected zone has resolved water discolouration issues. Affected schools have been visited this morning and clear water confirmed in the network. Some minor flushing of customer plumbing has been required to remove residual discolouration. Trigger for activation of the Business Continuity Plan is no longer present. The severity level has been downgraded to level 1 and the recovery team has been stood down with recovery transitioning to management through normal business arrangements. Damage information Minor residual damage to roads and properties in the immediate vicinity of the break. Potential for minor residual discolouration in customer plumbing until flushed. Threat analysis < 2 hours Potential for minor residual discolouration in customer plumbing. 2 - 6 hours Potential for minor residual discolouration in customer plumbing. 6 - 12 hours Nil. 12 - 24 hours Nil. 1 - 2 days Nil. 2 - 7 days Nil. Control/recovery Objectives Final restoration and reporting. Strategies Ongoing messaging, restoration and reporting to be managed by relevant branches. Related Events (0) <empty> Related Assets (0) <empty> Related Contacts (0) <empty> Related Contact Groups (0) <empty> Related Appointments (0) <empty> �������� ������ �� �� � �� �� � ������� ��������� �������� ������ �� �� � ���� �������� �� � ��!� ���!� �� �� ����'�� � ¹ 0 0.05 0.1 0.2 km All network distribution data is the property of Icon Water and no warranty as to the accuracy or completeness of the information is provided. No liability for any loss or damage arising from the use of this information will be accepted. © Icon Water 2019 ACT Cadastral Information supplied by the ACT Environment & Sustainable Development Directorate. © ACT Gov. 2019 NSW Cadastre © NSW Dept. of Finance, Services and Innovation 2019 Extractor: arcgis Date: May 2, 2019 Icon Water | Icon Water A3 ¹ 0 0.05 0.1 0.2 km All network distribution data is the property of Icon Water and no warranty as to the accuracy or completeness of the information is provided. No liability for any loss or damage arising from the use of this information will be accepted. © Icon Water 2019 ACT Cadastral Information supplied by the ACT Environment & Sustainable Development Directorate. © ACT Gov. 2019 NSW Cadastre © NSW Dept. of Finance, Services and Innovation 2019 Extractor: arcgis Date: May 2, 2019 Icon Water | Icon Water A3 FRI 03 MAY 2019 Mediaportal Report Burst main leaves streets underwater in Higgins Canberra Times, Canberra, General News, Andrew Brown 03 May 2019 Page 8 • 172 words • ASR AUD 719 • Photo: No • Type: News Item • Size: 113.00 cm² • ACT • Australia • National Press - Icon Water • ID: 1116017967 Download print article - Full text: 172 word(s), <1 min Audience 14,995 CIRCULATION Kruger says the flooding in the Higgins area has subsided according to Icon Water. She ... ABC Radio Canberra, Canberra, Afternoons, Paula Kruger 02 May 2019 3:05 PM Duration: 0 min 45 secs • ASR AUD 89 • ACT • Australia • Radio & TV - Icon Water • ID: X00078723517 Kruger says the flooding in the Higgins area has subsided according to Icon Water. She notes work is continuing to repair the burst water main. She says there might be some discolouration in water until this evening. Audience 5,000 All, 3,000 MALE 16+, 2,000 FEMALE 16+ Water supply to Belconnen's suburbs and around Higgins have been restored after a ... ABC Radio Canberra, Canberra, 14:00 News, Newsreader 02 May 2019 2:03 PM Duration: 0 min 22 secs • ASR AUD 26 • ACT • Australia • Radio & TV - Icon Water • ID: X00078722861 Water supply to Belconnen's suburbs and around Higgins have been restored after a burst water main on Pennefather St caused significant flooding. Several houses have been impacted and St Francis Xavier College in Florey has sent its students home from school. Icon Water has advised residents may experience discoloured water and low pressure for the next 24 hours. Audience 3,000 All, 2,000 MALE 16+, 1,000 FEMALE 16+ Higgins streets flooded after water main bursts Canberra Times by Andrew Brown 02 May 2019 1:30 PM 113 words • ASR AUD 9 • Internet - Icon Water • ID: 1115795853 Read on source site Audience 4,864 UNIQUE DAILY VISITORS, 37 UNIQUE DAILY VISITORS COPYRIGHT This report and its contents are for the internal research use of Mediaportal subscribers only and must not be provided to any third party by any means for any purpose without the express permission of Isentia and/or the relevant copyright owner. For more information contact [email protected] DISCLAIMER Isentia makes no representations and, to the extent permitted by law, excludes all warranties in relation to the information contained in the report and is not liable for any losses, costs or expenses, resulting from any use or misuse of the report. Burst water main floods Higgins CityNews 02 May 2019 1:02 PM 65 words • ASR N/A • Internet - Icon Water • ID: 1115788179 Read on source site Audience N/A UNIQUE DAILY VISITORS, N/A UNIQUE DAILY VISITORS Burst water main causes flooding and discoloured water in Higgins The RiotACT by Lachlan Roberts 02 May 2019 2:40 PM 73 words • ASR AUD 242 • Internet - Icon Water • ID: 1115815957 Read on source site Audience N/A UNIQUE DAILY VISITORS, N/A UNIQUE DAILY VISITORS Icon Water has turned off water in Belconnen after a water main burst in Higgins, causing flooding on several streets. Water discolouration and reduced pressure may be experienced in the area for the next 24 hours. Twitter 02 May 2019 12:56 PM 689 followers • Following 801 others • 801 tweets • Social Media - Icon Water • ID: DS0098436686 View original - Favourite - Retweet - Reply @iconwater Why is Icon doing work that will take until 6 pm today in Holt & didn’t let residents know? I understand that sometimes there might be a sudden fault & you have to dash to repair it. I must see what the Minister has to say about this type of occurrence. So brown water. Twitter 02 May 2019 12:45 PM 32 followers • Following 0 others • 0 tweets • Social Media - Icon Water • ID: DS0098435347 View original - Favourite - Retweet - Reply Burst water main in Higgins at Kingsford Smith/Castieau. Icon Water has turned off the mains and expect it to be rectified by 4pm #cbr #canberra Twitter 02 May 2019 11:51 AM 42,126 followers • Following 1,632 others • 1,632 tweets • Social Media - Icon Water • ID: DS0098428520 View original - Favourite - Retweet - Reply @erstkate Hi Kate, @iconwater has just tweeted about a burst water main nearby.