Sustainability Report 2018 Annual Report publications Annual Report 2018 Sustainability Report 2018 2018 at a glance The Annual Report, Sustainability Report and 2018 at a glance together make up Swisscom’s reporting on 2018. The three publications are available online at: swisscom.ch/report2018 “Inspiring people” concept The networked world offers countless opportunities that we canbegin to shape today. Top quality, groundbreaking innovation, deep-rooted commitment – we feel lucky to be able to inspire people and to lead them to embrace the opportunities that a networked future offers. The images used in our reporting show how and where we inspired people in 2018: from high in the Alps to people’s homes, in business and in our Swisscom Shops. A big thank-you to all who took the time to pose for these photographs: Pius and Jeanette Jöhl with their kids at the Oberchäseren alp, a houseshare with friends in Zurich (Seraina Cadonau, Anna Spiess, Linard Baer and Johannes Schutz), Ypsomed AG in Burgdorf, Stefan Mauron, our customer Jeannette Furter, and the entire crew at House of Swisscom in Basel. Corporate Responsibility Fulfilling the expectations of our stakeholder groups in a responsible manner. Introduction Stakeholders’ letter ............................................4 Sustainable environment ......................................5 Material issues ...............................................11 Corporate Priorities and objectives up until 2020 .........................13 Responsibility strategy Priorities and objectives up until 2025 .........................14 Swisscom’s contribution to the SDGs ..........................15 CR targets ....................................................16 Corporate responsibility – governance and implementation ....21 Ethics in the digital world .....................................22 Management approaches .....................................24 Responsibility towards Swisscom’s commitment ......................................26 the public Actor in public debates .......................................26 Accessibility ..................................................27 Energy efficiency and Management approach .......................................29 climate protection Energy efficiency: energy consumption and savings at Swisscom ....................................................30 The 2:1 climate protection target in detail .....................33 Portfolio: offers for CO2 savings ...............................34 Carbon footprint .............................................36 Other environmental aspects in the company ..................37 Environmental key figures in Switzerland ......................41 Work and life Management approach .......................................42 Portfolio: offers in the healthcare sector .......................43 Low-radiation communications technologies ..................44 Media skills and Management approach .......................................46 security Data protection ..............................................46 Media protection for minors and promoting media skills .......47 Internet for Schools initiative .................................48 Responsible employer Management approach .......................................50 General terms and conditions of employment .................50 Training and education ........................................52 Diversity and equal opportunities .............................54 Occupational health and safety ...............................56 Fair supply chain Management approach .......................................60 Supplier risk management ....................................60 Circular economy .............................................64 Networked Management approach .......................................66 Switzerland Basic service provision ........................................67 Net neutrality .................................................67 Internet of Things .............................................67 Innovation and Management approach .......................................69 development Innovation focused on specific topics ..........................71 About this report Scope of the report ............................................74 Reporting: procedure and organisation ........................74 SGS verification ................................................76 GRI Index .....................................................77 Introduction Introduction The Sustainability Report was drawn up in accordance with the Global Reporting Initiative (GRI) Standards Corporate Responsibility | Responsibility Corporate “Comprehensive” option and forms part of Swisscom’s reporting. It addresses sustainability as a Swisscom Corporate Responsibility and contains information on the topics that are relevant for Swisscom and its stakeholder groups. This report is also based on the “SDG Compass”, i.e. the guide for implementing the Sustainable Development Goals (SDGs) of the United Nations (UN). In addition, Swisscom publishes a complete climate report in accordance with ISO 14064. Both reports were independently verified by the Société Générale de Surveillance (SGS). The statement of verification by the SGS is provided at het end of this Sustainability Report. Swisscom also voluntarily chose the opting-in option and registered its Sustainability Report with SIX Exchange Regulation AG. Fastweb, the Italian subsidiary of Swisscom, publishes its own Sustainability Report and follows the “Core” option in the GRI Standards. N See www.swisscom.ch/climatereport2018 3 Introduction Stakeholders’ letter Dear Readers When referring to our country’s excellent economic performance and political stability, Switzerland is often deemed an “exceptional case”. But Switzerland is exceptional in other respects as well, as illustrated by the latest rankings awarded by the Digital Access Index, which measures access to information and communication technol- Corporate Responsibility | Responsibility Corporate ogies in different countries. Of the 157 countries using digitisation to increase sustainability, Switzerland ranks an impressive number eight. How much did Swisscom, as the leading telecommunications enterprise and one of the leading IT companies in Switzerland, contribute to this result? What do you think? Can we take credit for a small part of this? If not today, then definitely tomorrow! During the reporting ear,y we gave intensive consideration to the relationship between digitisation and sustainability and made it our goal to become even better at what we already do well and to become really good at what we are not yet so good at. Internal staff as well as external partners helped us identify the key levers in Swisscom’s sustainability system and use them effectively. The outcome of this critical self-assessment undertaken with the assistance of external partners was a positive one. Namely, it showed us that we are on the right track. You, our stakeholders and the public at large all want Swisscom to be actively committed to climate protection and energy efficiency, media competency and security, quality of life and work, a fair supply chain and a networked Switzerland. Your expectations motivate us to achieve even more. We are not afraid to say that we can do better and more fully realise our potential in the following areas: ● Climate protection – by offering flexible working options, services delivered from our energy-efficient data centres and remote monitoring and optimisation of vehicles and buildings via machine-to-machine connections. ● Being a responsible employer – by training around 1,000 apprentices, enhancing the employability of our staff, including people with impairments and promoting staff involvement in our Corporate Volunteering Programme “Give&Grow”. ● Fair supply chains – by means of audits and campaigns among our suppliers, geared towards improving working conditions. But, we are also looking ahead to the future and want to facilitate sustainability at Swisscom in the coming years by adopting positions. What we do and what we don’t do should always serve the good of people, the environment or the economy. People, the environment and the economy are at the heart of our new Corporate Responsibility strategy. Many of our current commitments we want to maintain, some we want to build up, and others we want to withdraw from, always with the goal of better supporting the people, environment and economy in Switzerland. The “Swiss” part of Swisscom’s name means we have an obligation to contribute to Switzerland’s welfare and standard of living through the actions we take in the interest of sustainability. It is another interesting fact that, according to the Human Development Index of the United Nations, Switzerland is the country with the third highest quality of life in the world. In this and many other respects, Switzerland proves yet again to be exceptional in the best sense of the word. Kind regards Stefan Nünlist Res Witschi Head of Group Communications & Responsibility Head of Corporate Responsibility 4 Introduction Sustainable environment meeting the development goals of the UN and will rely on the GeSI study in formulating the measures Swisscom attaches a great deal of importance to needed to achieve this. This study clearly shows that sustainability. Our main aim is to use resources digital solutions drive sustainable development.” efficiently, to think ahead and make provisions for future changes, and to ensure that our communica- Opportunities and challenges provided