CM Y K PMS ??? PMS ??? PMS ??? PMS ??? Non-printing Colours COLOUR COLOUR JOB LOCATION: PRINERGY 3 This branch is closing but your bank is always open Our Dumbarton branch is closing on 18 September 2015 Find out how this may affect you. BAR_9914071-Dumbarton.indd 1 17/09/2015 10:46 This branch is closing, but your bank is always open Now more than ever, the way people choose to bank is changing as the digital revolution continues. As a business, we need to adapt our services to keep up with the changing needs of our customers. In this booklet we’ve set out why we’ve made the decision to close this branch and how and where you can fnd the banking services and expertise you need. We’ll go into this in more detail later on, but here are the main reasons why this branch is closing: • The number of customers using the counter has increased, however, is low in comparison to similar branches • 83% of our branch customers also use other ways to do their banking, such as online and by telephone • In the past 12 months, 23% of this branch’s customers have been using neighbouring branches • Only 79 customers regularly used this branch in the past 12 months, without interacting with us in any other way. I realise that you may have questions and concerns about these changes, so please feel free to get in touch using the details below. Yours, Stuart Chalmers, Branch Manager Team Leader [email protected] BAR_9914071-Dumbarton.indd 2 17/09/2015 10:46 This branch is closing, but your bank is always open Now more than ever, the way people choose to bank is changing as the digital revolution continues. As a business, we need to adapt our services to keep up with the changing needs of our customers. In this booklet we’ve set out why we’ve made the decision to close this branch and how and where you can fnd the banking services and expertise you need. We’ll go into this in more detail later on, but here are the main reasons why this branch is closing: • The number of customers using the counter has increased, however, is low in comparison to similar branches • 83% of our branch customers also use other ways to do their banking, such as online and by telephone • In the past 12 months, 23% of this branch’s customers have been using neighbouring branches • Only 79 customers regularly used this branch in the past 12 months, without interacting with us in any other way. I realise that you may have questions and concerns about these changes, so please feel free to get in touch using the details below. Yours, Stuart Chalmers, Branch Manager Team Leader [email protected] BAR_9914071-Dumbarton.indd 3 17/09/2015 10:46 What’s changed in your branch? How this br Many customers are choosing to bank differently Before we mak how it has been used so f what kind o 83% choosing t 2015 Customers 17,194 Usage in Use other 16,217 last year ways of 72% banking 2012 - Personal 2013 2014 2014-2015 Counter transactions transactions Counter Business & Corporate Weekly transactions 23% Personal of customers of this branch who have used May 2013-Apr 20 neighbouring branches in the last 12 months May 2014-Apr 20 Change 2013 v 20 In all, only 79 regular Business & Corpora customers used this branch without interacting May 2013-Apr 20 with us in any other way May 2014-Apr 20 Change 2013 v 20 BAR_9914071-Dumbarton.indd 4 17/09/2015 10:46 4 | 5 How this branch is used Before we make the diffcult decision to close any branch, we think carefully about how it has been used so far. We consider how many customers have been visiting, what kind of transactions they’ve been making, and all the other ways they’ve been choosing to bank with us. Customers Opening hours of Dumbarton Usage in Regular Heavy % heavy users who last year (3+ times) (12+ times) also use neighbouring Monday 09:30 – 16:30 branches Tuesday 09:30 – 16:30 Wednesday 09:30 – 16:30 Thursday 09:30 – 16:30 Personal 1,151 232 23% Friday 09:30 – 16:30 Business 111 29 79% Saturday Closed & Corporate Sunday Closed Weekly transactions Personal Facilities available Counter Yes Counter Cash Cash Cheque services transactions withdrawals deposits deposits Cash Yes May 2013-Apr 2014 50 16 26 8 machines Self service No May 2014-Apr 2015 53 16 28 8 machines Change 2013 v 2014 5% 1% 8% 4% Business & Corporate Counter Cash Cash Cheque transactions withdrawals deposits deposits acting May 2013-Apr 2014 12 1 8 3 May 2014-Apr 2015 13 1 9 3 Change 2013 v 2014 8% 27% 11 % -5% BAR_9914071-Dumbarton.indd 5 17/09/2015 10:46 Other places you can bank locally There are many other ways you can still bank in your local community, including nearby Barclays branches, cash machines and Post Offices, which offer a number of banking services. Where to find nearest three Barclays branches, nearest three Post Offices, and nearest three free cash machines Nearest free cash machines to this branch Location Address Distance (miles) Charge amount Clydesdale Bank 47 High Street, Dumbarton G82 1LS 0.0 FREE Royal Bank of Scotland 37 High Street, Dumbarton G82 1LX 0.1 FREE TSB 12 High Street, Dumbarton G82 1LW 0.1 FREE Closing branch Nearest three Barclays branches Nearest three Post Offices Nearest three free cash machines Nearest cash machines to this branch that charge a fee Location Address Distance (miles) Charge amount Local Barclays branches Fergies Townend 15 Townend Road, Dumbarton G82 2BA 0.7 £1.50 Name Glasgow Bothwell Street Glasgow Argyle Street Shawlands Post Code G2 7JS G2 8BJ G41 3NN Stags Head 116–118 Glasgow Road, Dumbarton G82 1JN 0.8 £1.85 Distance (miles) 14.1 14.6 26.1 Doveholm News 1 Doveholm Avenue, Dumbarton G82 2EB 1.0 £1.75 Opening hours Monday 08:30 – 16:00 Monday 09:00 – 18:00 Monday 09:30 – 16:30 Tuesday 08:30 – 16:00 Tuesday 09:00 – 18:00 Tuesday 09:30 – 16:30 Wednesday 08:30 – 16:00 Wednesday 09:00 – 18:00 Wednesday 09:30 – 16:30 Nearest Post Offices to this branch Thursday 08:30 – 16:00 Thursday 09:00 – 18:00 Thursday 09:30 – 16:30 Post Office Name Distance (Miles) Address Opening hours Banking facilities Friday 08:30 – 16:00 Friday 09:00 – 18:00 Friday 09:30 – 16:30 Dumbarton 0.1 106 High Street, Dumbarton G82 1PQ 09:00 – 17:30 Mon to Fri Yes 09:00 – 12:30 Sat Saturday Closed Saturday 09:00 – 18:00 Saturday 09:00 – 13:00 Closed Sun Sunday Closed Sunday Closed Sunday Closed Silverton 1.2 Silverton Post Office, 06:00 – 18:30 Mon to Sat Yes 62 Alclutha Avenue, Dumbarton G82 2NZ 07:00 – 13:30 Sunday Any recent or upcoming changes None None None to branch trading hours? Bellsmyre 1.6 7A Merkins Avenue, Bellsmyre, Dumbarton G82 3EB 06:45 – 18:00 Mon to Fri Yes 06:45 – 17:00 Sat Branch Facilities – Counters Yes Yes Yes 06:45 – 14:00 Sunday Branch Facilities – Self service Yes Yes Yes BAR_9914071-Dumbarton.indd 6 17/09/2015 10:46 6 | 7 including number machines Nearest free cash machines to this branch Location Address Distance (miles) Charge amount Clydesdale Bank 47 High Street, Dumbarton G82 1LS 0.0 FREE Royal Bank of Scotland 37 High Street, Dumbarton G82 1LX 0.1 FREE TSB 12 High Street, Dumbarton G82 1LW 0.1 FREE Barclays branches ost Offces ee cash machines Nearest cash machines to this branch that charge a fee Location Address Distance (miles) Charge amount Fergies Townend 15 Townend Road, Dumbarton G82 2BA 0.7 £1.50 wlands 3NN Stags Head 116–118 Glasgow Road, Dumbarton G82 1JN 0.8 £1.85 1 Doveholm News 1 Doveholm Avenue, Dumbarton G82 2EB 1.0 £1.75 09:30 – 16:30 09:30 – 16:30 09:30 – 16:30 Nearest Post Offces to this branch 09:30 – 16:30 Post Offce Name Distance (Miles) Address Opening hours Banking facilities 09:30 – 16:30 Dumbarton 0.1 106 High Street, Dumbarton G82 1PQ 09:00 – 17:30 Mon to Fri Yes 09:00 – 12:30 Sat 09:00 – 13:00 Closed Sun Closed Silverton 1.2 Silverton Post Offce, 06:00 – 18:30 Mon to Sat Yes 62 Alclutha Avenue, Dumbarton G82 2NZ 07:00 – 13:30 Sunday None Bellsmyre 1.6 7A Merkins Avenue, Bellsmyre, Dumbarton G82 3EB 06:45 – 18:00 Mon to Fri Yes 06:45 – 17:00 Sat 06:45 – 14:00 Sunday BAR_9914071-Dumbarton.indd 7 17/09/2015 10:46 What’s the biggest ef Community feedback have on customer You said to us: We understand that the decision to close a branch affects different communities in Customers who ar different ways, so we spoke to people in your community to hear their opinion. We wanted branch will ha to fnd out how your community, and particular groups within it, would be affected if this branch of Bar in Dumbarton, some people w branch were to close, and what we could do to help people through the transition. there would no coming in. It’ customers to change b to Glasgow. We’d like to sa We know it’s no that’s further a We contacted the following groups: We asked all of the groups to answer three one-to-one support fr questions.