INTELLIGENT – EFFICIENT – COMPETITIVE SOLUTIONS FOR YOUR IT OPERATIONS Monitoring Services Application & Infrastructure Virtualization, Databases Management Server & Storage & Services Desktop Backup Telecom Network Network Management Services INTEGRATED SOLUTIONS WE ARE EXCELLENT AT FOR YOUR IT OPERATIONS The Solutions for Your Needs We provide variety of services to create personalized solutions Identifying your goals and together developing our plan that en- for your needs, covering areas from infrastructure support up to sures those goals are met, we are delivering flexible custom-tailored application maintenance. IT solutions and services that meet your unique client requirements. We Enable Solutions for Lifecycle Support We are experts at using frameworks (tools, resources, HOW WE WORK methodology) to manage and support our services for you – from design to operation. Build We Provide Complete IT Services Understand Custom Deliver Demand Services We are strong both in software development and infrastructure Solution management to create integrated solutions with more than 10 years of practical experience. With about 300 IT engineers on the board and 5 delivery in more than 40 technical domains and 25 service areas are offices in Ukraine, Infopulse operates one of the largest IT ready to take your IT systems in operation and organize effective Operations outsourcing center in Ukraine delivering its services users support, support of software and hardware. to the largest European banks, telecoms and governmental institutions – with success since 2007. We can take care Infopulse Ukraine is a part of Nordic IT-group EVRY (with of securing reliability and faultlessness of your whole IT more than 40 years of experience in IT operations business and infrastructure – 24 hours a day, 365 days a year. more than 10000 employees), and can offer world-class delivery capabilities combined with the benefits of nearshoring. We offer a full spectrum of IT infrastructure services, including deliveries for particularly business critical systems and are providing extra security against prolonged operational downtime. We enable your internal IT department concentration on the key business needs, planning of the development and improvement of the infrastructure. Our experienced specialists OUR MANAGED SERVICES Monitoring & Customer Care Services • Service Availability and Perfor- Redundant Monitoring Centers Delivery 24 / 7 Operations mance Monitoring • Network, Servers, OS Monitoring Models: • Event and requests management • Applications and DB Monitoring • Security Monitoring and Reporting • Customer Enquiries SPOC • Service Desk • Notification and escalation SLA- On-Call Based Support Infrastructure Management • Service Operations • Windows/Unix Infrastructure • Implementation Services • Applications & DB operations • Security Management • Network, Virtualization, Storage Dedicated Extended • Desktop management Teams Business • Security reporting, analysis Hours OUR CORE COMPETENCES Server and Desktop Networking and Monitoring Virtualization, Storage, Backup Applications and Database • Microsoft Server Family • Cisco IOS/NX-OS • VmWare, Microsoft Hyper-V • Microsoft Exchange, • Microsoft SCCM • Check Point NGX • Microsoft VMM SharePoint, UAG • RedHat Enterprise Linux • Crossbeam COS/XOS • Hitachi, IBM AIX • Citrix XenServer, XenDesktop, • Oracle Solaris OS • CA NSM • IBM Storage Manager XenApp • Microsoft SCOM • HP Data Protector • Microsoft SQL • HP NNM • Oracle • Sybase FULL SOLUTION LIFECYCLE SUPPORT MODEL T&M Model Fixed Price (for Architecture, Design and Implementation) (per Application Instance and Server) Solution design • Consolidation and virtualization Implementation Platforms Applications • Performance and scalability and deployment Support Maintenance • Business continuity and disaster recovery • Audits and optimization IT OPERATION SERVICES FOR MICROSOFT SOLUTIONS Applications Design Platforms and Hosting and Maintenance Operation Support Focus Areas • Solutions integration • Migrations and Upgrades System Windows SharePoint MS Dynamics • Application packaging and Center Server lifecycle support • Consultancy Services Collaboration (Exchange and Lync) Virtualization and Storage Database Management (SQL) Networking SCCM INFRASTRUCTURE AND APPLICATION SUPPORT FOR LEADING FACILITY MANAGEMENT PROVIDER Area Key deliveries Microsoft System Center. • Operating system deployment • Operating system remote reinstallation Client background • Software packaging & deployment The leading service and facility management provider in • Operating system and Software updates Nordics, offering all the support services necessary for a • Power management company or public body to work smoothly and effectively. • Software and Hardware Reports About 2500 workplaces, 4700 active users, 14 SCCM 2007 servers. Business value • Manageability of the IT infrastructure Delivered Service • Operational cost reduction • Solution integration and platforms support • Optimize software and hardware investment • 2+ years 8x5 daily operation • Clear process of software management • Compliance and settings management MAIL SYSTEM MIGRATION PROJECT FOR GLOBAL MEDICAL EQUIPMENT MANUFACTURER Area Key achievements and deliveries Exchange. • Deployment of up-to-date centralized Exchange environment • Mailbox migration (8000 mailboxes in 6 locations across Client background 3 continents) without service interruption Global medical technology company and leader in develop- • Old environment decommissioned ment, manufacturing and supply of products and therapies for • Handover to operation for further solution support kidney and liver dialysis required to consolidate all its mail hubs world-wide into one centralized managed solution. Business value • Consolidated mail environment Delivered Service • Improved access, reliability and scalability • Dedicated project team • Operational cost reduction • Project timeline: July 2012 – September 2013 • Improved operational efficiency and productivity • Project implementation from design to handover into operation by implementation of new solutions for further support • Full solution support and maintenance after implementation SHAREPOINT FOR LEADING FINANCE SERVICES PROVIDER Area Key achievements and deliveries Social Enterprise – Microsoft SharePoint 2013 • Installation of SharePoint 2013 for 1400+ users • Migration and upgrading of content: 2 content DB, 2 site-collections Client background • Upgrading web-applications Leading financial and bank services provider on Nordic • SharePoint application publication to the Internet market with more than 120 branches in Sweden, Denmark, • Configuration of UAG Server and Quest Defender (one time password Finland and Norway required to upgrade the SharePoint ver- service) for 2-factor authentication of internal and external users sion from 2010 to 2013 to improve security and functionality of the solution. Business value • Improved flexibility, scalability and increased browser compatibility Delivered Service • Improved stability and security • Migrations and Upgrades • Better mobile and collaboration experience • Project timeline: July 2013 – August 2013 • Improved integration with other MS products (Lync, Exchange, • Dedicated project team Office 2013) • Project implementation from planning to closing • Improved social features EVRY MONITORING SERVICES (SWEDEN) Client background Type of services EVRY is one of the leading IT companies in • 24x7x365 monitoring within defined SLA’s Sweden delivering service to number of large gov- for a response time 24/7 ernment companies and national scale institutions • System and agents management (telecommunication, transport, post and trade). • Event management (analysis of false-positive 365 and typical cases) days Business challenge and solution Monitoring Operation Center (MOC) based Business value on 2 redundant sites for the effective verifica- • Monitoring of IT environment as continuous tion of availability and performance validation service based on a sites redundancy Duration: of IT infrastructure environment (around 50000 • Scalability up to 200K of monitoring objects since instances of server and network equipment) • Flexible discount model depending on in 24x7x365 mode. a volume • Financial responsibility for service reliability 2007 Service Delivery model • SLA-based/Dedicated teams CONTACT US FOLLOW US Infopulse LLC facebook.com/infopulse 24, Polyova Str.,03056 Kyiv, Ukraine twitter.com/infopulse_ua +38 044 457-88-56 linkedin.com/company/infopulse [email protected] infopulse.com.ua.