An initiative of 24 – 26 September 2019 www.diveinfestival.com #InclusionImpact #diveinfest 1 Contents 05 44 The chain reaction Locking arms in tension and moving Event Spotlight: Frank Bruno MBE, former forward together professional boxer & speaker Spotlight: Claire Harvey MBE, Leadership and Culture Consultant, Anatta 10 45 Our D&I journey at AXIS Indonesia Spotlight: Gail Wien, Lead HR Business Country Spotlight Partner Strategic Projects 50 11 Japan Girl Up Country Spotlight Event Spotlight 05 10 51 16 London Insurance Life CEO Videos 70 Event Spotlight: Femi Williams, Events and Social Media 22 Bahrain: Promoting an inclusive environment 56 Mexico and North America Country Spotlight Country Spotlight: Day Bishop, Director, Insurance Consulting and 23 Technology, Willis Towers Watson, Is neurodiversity the untapped power to Margaret Resce Milkint, Managing Partner, help ambitious organisations thrive? The Jacobson Group & Noelle Codispoti, Event Spotlight: Neurodiversity Ambitions CEO, North America, Gamma Iota Sigma at Travelers 57 30 Social mobility Bangladesh Event Spotlight: Tim Campbell MBE Country Spotlight London’s Ambassador for Training and 23 43 Enterprise 31 Canada 60 Country Spotlight The Bank of England Spotlight: Vishal Desai, Senior Manager, Bank of England 36 Pauline Miller reflects on 5 years of Dive In 66 Pauline Miller, Head of Talent Development, Portugal Diversity & Inclusion at Lloyd’s Country Spotlight 38 67 Browse our events Inviting your human into the workplace Spotlight 43 Beazley Spotlight: Rob Anarfi, Beazley’s Global 70 Slovakia Head of Compliance and D&I Steering Country Spotlight Group Chair 44 60 Welcome to Dive In 2019 Welcome to the festival Dominic Christian companion guide for the fifth Chair Inclusion@Lloyd’s Dive In Festival of Diversity and Inclusion for Insurance. Global Chairman Aon Benfield International It’s a point of pride for everyone involved in the festival that we have each appropriately if the investment has But the heavy lifting is already done. played our part in creating really paid off? Particularly considering We have created a global grass something with such self- the reports of pockets of an unhealthy roots movement in Dive In that is evident global momentum. historic culture that have played out in made up of thousands of people the media. who believe passionately in levelling Each year we have the pleasure of the playing field for talent. We are announcing new host city locations, I would remind detractors that the making incremental improvements many in countries holding Dive In future of our industry’s success pivots and introducing new policies based events for the first time. This year is on our resilience and ability to adapt. on robust insights: from the talent and no exception. We are delighted to A key element is how we nurture the culture workstreams in the Future at welcome Bahrain, Nigeria, Indonesia talent we have now and project a Lloyd’s strategy to the culture survey etc., which makes this year the culture that is welcoming of diversity – that encourages people to honestly biggest yet with 67 cities in 34 that culture being the sum total of our share their workplace experiences. countries. micro-behaviours and decisions taken We can only measure our impact if we around the industry every day. Some of know where we’ve come from. But what does it all add up to? And it is rooted in ‘the way things get done’ topically, given this year’s theme and the norms of our longest serving All of this adds up to real lasting of #InclusionImpact, what is ours? colleagues. And let’s be honest, change change and the confidence this Sceptics could point at the sports is hard work – shifting some of the year to theme the festival around our personalities and TV presenters in habits of the last 30 years takes more #InclusionImpact. Are you ready to the festival line-up and ask quite effort than accepting the status quo. consider yours? 3 History of Dive In 30+ countries 10 countries 60+ cities events around the world 66 #InclusionImpact Over 5,000 attendees 170 speakers 27 countries 115 events around the world Over 9,000 attendees 2016 310 speakers 2019 D&I is good for Diversity business Dividend 2018 2015 1 country 2017 Awareness into Action Over 1,700 attendees #Time4Inclusion 40 speakers 17 countries 95 events around the world 68% Over attendees of first-time festival goers said 7,500 their understanding of issues 291 speakers had changed as a result 4 4 The chain reaction Event Spotlight economy is US$1 trillion per year of the ring. His mental ill health in lost productivity.* experiences and eventual bi- polar diagnosis made headlines It makes sense to create in the media. workplace cultures where people can be themselves as it makes it Frank has helped countless easier for us to speak about our others through his inspiring story mental health and feel secure and brave words. By speaking enough to reach out for help out about mental health, you can when we need it. It’s vital that let others know that they are not workplaces become environments the only one and help break down where people feel safe to be the stigma. themselves without fear of stigma or repercussions. That is why storytelling is Frank Bruno MBE important. It creates a chain reaction as it only takes one Former professional boxer person to speak out and their story empowers others to share “Storytelling creates a & speaker their own. When that person is a colleague, a well-known role chain reaction. It only model, or even a national hero, takes one person to Awareness of mental health it can make a huge impact and in the workplace is ever encourage open discourse on speak out and tell increasing, but some of us still an otherwise taboo workplace their story to empower experience distress and try subject. others to share to keep our feelings hidden AWAC, AIG and iDAWN are their own.” because we are afraid of other delighted to have Frank Bruno people’s responses. speak as part of this year’s Dive In Festival. The British Depression and anxiety have former professional boxer had a significant economic impact; a hugely successful and highly the estimated cost to the global publicised career, both in and out *source – World Health Organisation www.who.int/mental_health/in_the_workplace/en 5 Diversity and inclusion is the cornerstone of how we are building an AIG for the next 100 years. AIG is proud to sponsor Dive In 2019. To learn more about AIG’s diversity and inclusion efforts, visit aig.com. The journey ahead: Diversity is key opinions and perspectives is groups. Over 21% of our total critical to our success. Put workforce participates in more simply, a diverse workforce than 135 volunteer-led Employee makes good business sense. Resource Groups (ERGs) in 35 countries. I’m proud of what As Dive In marks its second we’ve accomplished together, but year of ‘Awareness into Action,’ the work isn’t finished. I am proud that AIG has made diversity and inclusion As I look ahead to the future of a cornerstone of how we are the insurance industry, I see building a better, growing tremendous potential for new company that will last for the ideas and fresh perspectives next 100 years. The diversity of and the potential for all who Brian Duperreault our workforce is one of AIG’s bring them. We need diversity to greatest assets, and we continue help lead us forward, challenge President and CEO, AIG to actively cultivate a culture of the stereotypes of our work and inclusion at all levels. inspire future generations. As leaders, we know how important it is to hire and listen Working in insurance means to voices that challenge our own. we must understand the I encourage our employees to “Over 21% of our total learn more and to celebrate our complexities and risk our differences. We know that diverse workforce participates clients face around the world. thoughts and ideas result in in more than 135 better outcomes. We have a responsibility to volunteer-led Employee help them navigate a constantly At AIG, we are working to Resource Groups evolving environment, and improve diversity at all levels. continually find real and better We invest in impactful enterprise (ERGs) in 35 countries.” solutions. I believe approaching training programmes focused this work with the open and on retention and promotion transparent sharing of diverse rates among under-represented 7 Putting mental health first At any one time, one in six of the working population is depressed. One in four of Richard Dudley us will experience mental health issues each year, CEO Global Broking Centre, Aon including psychosis, anxiety or depression. • Mindfulness workshops and about their mental wellbeing We expect that we would be personal resilience training – to and bring further openness able to spot signs in ourselves provide colleagues with initial to these discussions. 250 UK or our colleagues who may be insight into how their personal managers have attended these experiencing problems with poor mental programming works, sessions. mental fitness, but while there and some tips to proactively may be physical indicators, many deal with challenges rather As a result of these initiatives of those affected may disguise than just react as situations we have seen a reduction in what they are going through and arise. 1,200 colleagues in the absences caused by mental ill problems remain unnoticed. UK have taken part in these health, and have planned further sessions to date. online training, ongoing awareness At Aon, we know the wellbeing of • Mental Health First Aid training films and subsidised access to our colleagues is fundamental to – designed to ensure that each meditation practices through our our business, and we have built of our UK offices has someone employee benefits programme.